Introducing the New Forum Social Customer Service Team for OnStar

OnStar Advisor · 10-26-2012, 02:29 PM

We would like to take a moment and introduce ourselves as the OnStar Customers Assistance Representatives from the OnStar Social Media group. The OnStar Social Media group is responsible for scanning over forums, including this one, in order to provide customer service to those who utilize them. We are looking forward to assisting those with concerns on the site. This would include interacting with the customer in hopes that we can reach some kind of resolution together. We are excited to be a part of this online community and hope that we are able to provide assistance here.

Corbin, Dave, and Jessica, OnStar Social Media

FIREICE11 · 10-26-2012, 02:40 PM

I love OnStar! I always get a friendly person and they have helped me find my way in the dark hills of West Virginia. I don't know how I ever survived without heads-up display and Onstar. The only thing I wish you had was the ability to pull up the maintenance report instantly from the website instead of waiting each month for an email. Also if the maintenance records could be instantly uploaded from the dealer so I didn't have to type it in. Just some thoughts. Keep up the good work.

Sir Nuke · 10-26-2012, 04:01 PM

Corbin, Dave, and Jessica, Welcome to our happy little corner of the net, and to Camaro5. There is a BIG fridge on the back porch with anything you can think of in it...help yourself...of course only take what you can LEGALLY have. Make yourself at home on one of the big fluffy couches, kick your shoes off, put your feet up on one of the tables, yes we are allowed to do that, mom's, wive's, husbands, girlfirends and boyfriends here don't care....and take it easy.

oh...btw....every once in a while a food fight breaks out...so you may not want to wear nice clothes here.

Welcome!!

Vengeance Graphix · 10-27-2012, 12:08 AM

welcome!

Renegade · 10-27-2012, 12:24 AM

Welcome to heaven

panther2469 · 10-27-2012, 05:18 AM

Welcome Corbin, Dave, and Jessica, glad to have you here

Marshall@PCMofNC · 10-29-2012, 03:34 PM

Welcome!!

austinjames · 10-29-2012, 03:56 PM

Quote:

Originally Posted by OnStar Advisor

We would like to take a moment and introduce ourselves as the OnStar Customers Assistance Representatives from the OnStar Social Media group. The OnStar Social Media group is responsible for scanning over forums, including this one, in order to provide customer service to those who utilize them. We are looking forward to assisting those with concerns on the site. This would include interacting with the customer in hopes that we can reach some kind of resolution together. We are excited to be a part of this online community and hope that we are able to provide assistance here.

Corbin, Dave, and Jessica, OnStar Social Media

welcome to camaro5. Quick question though. I do not pay for on star anymore, can my car still be tracked? and if so how can I disable it completely? pulling a fuse?

*Mindz* · 10-30-2012, 03:00 PM

Hey Corbin, Dave and Jessica.

I find that Onstar is great, but recently they've been "busy" and the automated message says to try again later. This happens almost every first time I try push the button.

Scott@Bjorn3D · 10-30-2012, 03:05 PM

Cool more Camaro Crazy Luvin People!!

OnStar Advisor · 10-30-2012, 03:29 PM

Thanks everyone! I am very excited to be a part of this forum, as Camaros are GORGEOUS cars!

austinjames, As a policy, we do not monitor or otherwise track the location of OnStar-equipped cars. If you let your subscription expire or choose to cancel it, your OnStar system will be deactivated and your two way connection will be severed. All services-including Automatic Crash Response and Emergency Services-will be shut off. Your vehicle won't be able to contact us for help, even in a crash.

Mindz, I am sorry about the delays. We have experienced higher volumes due to the Hurricane Sandy currently active on the East coast. Was there something I can assist you with? Send me a message with some information and I will see what I can do. Thanks!

2010 SSRS · 10-31-2012, 02:50 PM

Welcome to Camaro5

VR1LE · 10-31-2012, 04:24 PM

Do you have a link to the latest terms and conditions for onstar as I will be taking delivery of a new car very soon ?

OnStar Advisor · 11-02-2012, 01:30 PM

Hello Vr1LE,

Here's the link to the Term & Conditions, let me know if you have any additional questions.

https://www.onstar.com/web/portal/termsconditions

10-26-2012, 02:29 PM	#1
OnStar Advisor Drives: Camaro Join Date: Oct 2012 Location: Detroit Posts: 88	Introducing the New Forum Social Customer Service Team for OnStar We would like to take a moment and introduce ourselves as the OnStar Customers Assistance Representatives from the OnStar Social Media group. The OnStar Social Media group is responsible for scanning over forums, including this one, in order to provide customer service to those who utilize them. We are looking forward to assisting those with concerns on the site. This would include interacting with the customer in hopes that we can reach some kind of resolution together. We are excited to be a part of this online community and hope that we are able to provide assistance here. Corbin, Dave, and Jessica, OnStar Social Media

10-26-2012, 04:01 PM	#3
Sir Nuke Master of All Things Drives: '26 Corvette Stingray Join Date: Jul 2009 Location: Southeast of Houston, Texas Posts: 22,762 View My Garage	Corbin, Dave, and Jessica, Welcome to our happy little corner of the net, and to Camaro5. There is a BIG fridge on the back porch with anything you can think of in it...help yourself...of course only take what you can LEGALLY have. Make yourself at home on one of the big fluffy couches, kick your shoes off, put your feet up on one of the tables, yes we are allowed to do that, mom's, wive's, husbands, girlfirends and boyfriends here don't care....and take it easy. oh...btw....every once in a while a food fight breaks out...so you may not want to wear nice clothes here. Welcome!! __________________

10-27-2012, 12:08 AM	#4
Vengeance Graphix Drives: 2017 Corvette Grand Sport Join Date: May 2010 Location: Central NJ Posts: 10,870	welcome! __________________ Vengeance Graphix

10-27-2012, 05:18 AM	#6
panther2469 Drives: 2011 2SS RS SIM Litho # 193 Join Date: Jun 2007 Location: West Hills, CA Posts: 5,085 View My Garage	Welcome Corbin, Dave, and Jessica, glad to have you here __________________

10-30-2012, 03:00 PM	#9
Mindz E.B.A.H. Drives: you wild... Join Date: Mar 2007 Location: In the happy padded room wearing a jacket that makes me hug myself... Posts: 18,420	Hey Corbin, Dave and Jessica. I find that Onstar is great, but recently they've been "busy" and the automated message says to try again later. This happens almost every first time I try push the button. __________________ Blue Rush, 2010 SS [Car of the Week 3/22/2010] Traded in on...ZLZBUBB, 2013 ZL1

10-26-2012, 02:40 PM	#2
FIREICE11 FireStorm11 Drives: White with Orange Stripe Join Date: Dec 2011 Location: United States Posts: 190 View My Garage	I love OnStar! I always get a friendly person and they have helped me find my way in the dark hills of West Virginia. I don't know how I ever survived without heads-up display and Onstar. The only thing I wish you had was the ability to pull up the maintenance report instantly from the website instead of waiting each month for an email. Also if the maintenance records could be instantly uploaded from the dealer so I didn't have to type it in. Just some thoughts. Keep up the good work.

10-27-2012, 12:24 AM	#5
Renegade Banned Drives: Camaro SS Edition Join Date: Mar 2012 Location: New York Posts: 6,840	Welcome to heaven

10-29-2012, 03:34 PM	#7
Marshall@PCMofNC Drives: Camaro Join Date: Nov 2010 Location: Mooresville, NC Posts: 145	Welcome!!

10-30-2012, 03:05 PM	#10
Scott@Bjorn3D Drives: Kami, 2013 2SS LS3 Luvin Join Date: Oct 2008 Location: Eufaula, Alabama Posts: 6,427	Cool more Camaro Crazy Luvin People!!

10-30-2012, 03:29 PM	#11
OnStar Advisor Drives: Camaro Join Date: Oct 2012 Location: Detroit Posts: 88	Thanks everyone! I am very excited to be a part of this forum, as Camaros are GORGEOUS cars! austinjames, As a policy, we do not monitor or otherwise track the location of OnStar-equipped cars. If you let your subscription expire or choose to cancel it, your OnStar system will be deactivated and your two way connection will be severed. All services-including Automatic Crash Response and Emergency Services-will be shut off. Your vehicle won't be able to contact us for help, even in a crash. Mindz, I am sorry about the delays. We have experienced higher volumes due to the Hurricane Sandy currently active on the East coast. Was there something I can assist you with? Send me a message with some information and I will see what I can do. Thanks!

10-31-2012, 02:50 PM	#12
2010 SSRS Drives: 3 V8 Camaros Join Date: May 2009 Location: The Ocean State Posts: 111,186 View My Garage	Welcome to Camaro5 __________________ Jannetty Racing JRE Street Package

10-31-2012, 04:24 PM	#13
VR1LE lighten up Francis Drives: 2013 Camaro 1LE Join Date: Oct 2012 Location: Liberty City,FL Posts: 218	Do you have a link to the latest terms and conditions for onstar as I will be taking delivery of a new car very soon ? __________________ 1SS 1LE track rat ordered 10/19 Arrived at dealer 12/26/12 after hours delivery

11-02-2012, 01:30 PM	#14
OnStar Advisor Drives: Camaro Join Date: Oct 2012 Location: Detroit Posts: 88	Hello Vr1LE, Here's the link to the Term & Conditions, let me know if you have any additional questions. https://www.onstar.com/web/portal/termsconditions