Got a Virus. . need help.

franknbeans · 10-20-2010, 05:50 PM

Hi all, some how i got a virus on my computer. . . it's been years since I had one.
I got it while looking for the sound track to DJ Hero. . . . ugh.

I am running the paid version of AVG antivirus.

This is the threat I have.

Trojan horse generic19.bmlh

Location: C:User\public\documents\windows\winhelp.exe

any advice besides taking it to a shop?

brandotron · 10-20-2010, 06:10 PM

Restart your computer in safe mode and run AVG or Adaware. Is the virus doing anything, or was it just detected by your system? Is it screwing with your search engine results?

franknbeans · 10-20-2010, 06:10 PM

will try. thanks!

Stingr69 · 10-20-2010, 06:17 PM

What OS? I removed mine with the MS free online scan. AVG could not help get rid of it. I loaded MS Security Essentials for my XP and it seems to catch the bad stuff pretty well.

-Mark.

Iwantone2 · 10-20-2010, 06:23 PM

Looks like he's running Vista or 7

If it is a "smart" piece of malware, you might have to change the name of the program you are running. Example: if you're using SUPERAntispyware, you'll need to change the name of the executable from SUPERAntispyware.exe to help1.exe or something

KeepItGreasey · 10-20-2010, 06:27 PM

i had a virus ONCE on this computer........ couldn't even open any programs.

i restarted, and did a System Restore at a restore point made 24hrs previously.

everything has been good since.

Iwantone2 · 10-20-2010, 06:31 PM

Sometimes, not all the time, System Restore points get infected as well. So even if you go back, the malware/virus is still there!!

2ndgenz28 · 10-20-2010, 06:41 PM

Snoops says it was a tracking virus put on gay porn sites.

KeepItGreasey · 10-20-2010, 06:45 PM

Quote:

Originally Posted by Iwantone2

Sometimes, not all the time, System Restore points get infected as well. So even if you go back, the malware/virus is still there!!

well that's why you gotta go back far enough... hopefully you can think back to where you might have gotten the virus.

Quote:

Originally Posted by 2ndgenz28

Snoops says it was a tracking virus put on gay porn sites.

BackinBlackSS/RS · 10-20-2010, 06:57 PM

I hope you get it fixed, but there is no need to pay for computer protection. Lots of stuff available for free.

Iwantone2 · 10-20-2010, 07:00 PM

Quote:

Originally Posted by KeepItGreasey

well that's why you gotta go back far enough... hopefully you can think back to where you might have gotten the virus.

Oh, I mean that the malware/virus will find it's way into the restore points regardless of when you got it.

v6sonoma · 10-20-2010, 07:04 PM

Format C: That should get rid of ALL the virus's. lol Of course if you still want your old info what they said is the best choice.

Ject · 10-20-2010, 07:26 PM

Hows it going franknbeans?

At Bombardier Aerospace / Learjet Inc. we use http://www.malwarebytes.org/ . You can use the free version to help assist you in the removal if you can't get AVG to clean it up. For us it has proven thus far to catch about 98% of everything we have thrown at it and what it doesn't we have symantec to take care of the rest.

As an IT Desktop support Technician, I agree fully agree with the statement of Booting into Safe Mode to run whatever Anti-Virus Programs you have.
There are several free programs out there that can help assist you if you are still unable to remove it.

Restore Point = a No No until you remove the virus / malware. (it can and will follow you)

BackinBlackSS/RS · 10-20-2010, 07:29 PM

Quote:

Originally Posted by Ject

At work we use http://www.malwarebytes.org/ the free version to help remove stuff from computers, it had proven thus far to catch 98% of everything we have thrown at it.

10-20-2010, 05:50 PM	#1
franknbeans Whipped Drives: 2010 CAMARO Join Date: Sep 2008 Location: Pittsburgh-ish - PA Posts: 4,216 View My Garage	Got a Virus. . need help. Hi all, some how i got a virus on my computer. . . it's been years since I had one. I got it while looking for the sound track to DJ Hero. . . . ugh. I am running the paid version of AVG antivirus. This is the threat I have. Trojan horse generic19.bmlh Location: C:User\public\documents\windows\winhelp.exe any advice besides taking it to a shop? __________________ Car of the week 7/7/14

10-20-2010, 06:10 PM	#2
brandotron I am the internets. Drives: dangerously Join Date: May 2009 Location: Redondo Beach, CA Posts: 12,571 View My Garage	Restart your computer in safe mode and run AVG or Adaware. Is the virus doing anything, or was it just detected by your system? Is it screwing with your search engine results? __________________

10-20-2010, 06:10 PM	#3
franknbeans Whipped Drives: 2010 CAMARO Join Date: Sep 2008 Location: Pittsburgh-ish - PA Posts: 4,216 View My Garage	will try. thanks! __________________ Car of the week 7/7/14

10-20-2010, 06:23 PM	#5
Iwantone2 Voice Of The Voiceless Drives: CGM 1SS RS Join Date: Feb 2009 Location: OC Cali Posts: 9,610 View My Garage	Looks like he's running Vista or 7 If it is a "smart" piece of malware, you might have to change the name of the program you are running. Example: if you're using SUPERAntispyware, you'll need to change the name of the executable from SUPERAntispyware.exe to help1.exe or something __________________

10-20-2010, 06:27 PM	#6
KeepItGreasey So It'll Go Down Easy Drives: Camaro SS/RS Join Date: Aug 2010 Location: Long Beach, CA Posts: 852	i had a virus ONCE on this computer........ couldn't even open any programs. i restarted, and did a System Restore at a restore point made 24hrs previously. everything has been good since. __________________

10-20-2010, 06:17 PM	#4
Stingr69 '69 Owned Since '79 Drives: '69 Z/28 LeMans Blue w/White Join Date: Oct 2008 Location: LR AR Posts: 1,848 View My Garage	What OS? I removed mine with the MS free online scan. AVG could not help get rid of it. I loaded MS Security Essentials for my XP and it seems to catch the bad stuff pretty well. -Mark.

10-20-2010, 06:31 PM	#7
Iwantone2 Voice Of The Voiceless Drives: CGM 1SS RS Join Date: Feb 2009 Location: OC Cali Posts: 9,610 View My Garage	Sometimes, not all the time, System Restore points get infected as well. So even if you go back, the malware/virus is still there!! __________________

10-20-2010, 06:41 PM	#8
2ndgenz28 Thread Killer Drives: All Black Join Date: Aug 2009 Location: NWO Toledo Area Posts: 4,720	Snoops says it was a tracking virus put on gay porn sites.

10-20-2010, 06:57 PM	#10
BackinBlackSS/RS Go Blue!!!!! Drives: 2012 Cruze LT Join Date: Mar 2009 Location: Indiana Posts: 23,290	I hope you get it fixed, but there is no need to pay for computer protection. Lots of stuff available for free.

10-20-2010, 07:04 PM	#12
v6sonoma Drives: 2010 SS RS Join Date: Jun 2009 Location: Providence, RI Posts: 8,108 View My Garage	Format C: That should get rid of ALL the virus's. lol Of course if you still want your old info what they said is the best choice. __________________ Mods: BBK Intake, BBK LT's and High Flow Cats, Corsa Cat-back exhaust, Hurst short throw shifter, SLP skip-shift eliminator. 7/1/09 Placed order for IOM/IO int/ SS/RS 6M 9/26/09 Took delivery!

10-20-2010, 07:26 PM	#13
Ject aka Patrick Drives: '10 Camaro 2SS '04 Silverado Join Date: Jan 2009 Location: Derby Kansas Posts: 3,072	Hows it going franknbeans? At Bombardier Aerospace / Learjet Inc. we use http://www.malwarebytes.org/ . You can use the free version to help assist you in the removal if you can't get AVG to clean it up. For us it has proven thus far to catch about 98% of everything we have thrown at it and what it doesn't we have symantec to take care of the rest. As an IT Desktop support Technician, I agree fully agree with the statement of Booting into Safe Mode to run whatever Anti-Virus Programs you have. There are several free programs out there that can help assist you if you are still unable to remove it. Restore Point = a No No until you remove the virus / malware. (it can and will follow you) __________________ Current Modifications: Your average Bolt-ons & Suspension Upgrades GForce Engineering: 9" Rear End, Strange Pro Iron Case w/Moser Nodular 3.70:1 Detroit locker, 3.5" Solid Drive Shaft

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