You, the jury: Automotive court is in session - Page 2

VTSummit · 08-03-2015, 09:35 PM

I concur- but in this current society I would not be surprised if the guy sued Autozone, the battery manufacturer and the maker of the wrench he used for the terminals.

motorhead · 08-03-2015, 09:55 PM

Quote:

Originally Posted by VTSummit

I concur- but in this current society I would not be surprised if the guy sued Autozone, the battery manufacturer and the maker of the wrench he used for the terminals.

Oh how right you are. Too many won't take responsibility for their own actions these days.

MrChrisLS3 · 08-04-2015, 10:25 AM

It's your friends fault, sad to say. However, I'm not going to throw to much flak at the guy. He assumed the battery would be set up the same, since he gave them the M/M/Y, but he should have double checked something this important.

On a side note, I have learned that all the major Auto Parts store have everything listed on line. Prior to going in, I always look it up myself, get their part number and sku, and use that at the counter. Thus far, I have never been given the wrong part doing it that way.

TommyTheCat · 08-04-2015, 11:44 AM

Not Autozone's fault. I get the wrong parts all the time (due to the parts places) and I don't install a part if it's not what is supposed to have arrived, always compare with the original first. And battery terminals is an obvious thing to check even if you're sure you have the right battery...

Scalded Dog · 08-04-2015, 04:58 PM

Whoa: Update! In spite of the unanimous decision that this court has come to (and, yes, I did inform John that the court of public opinion did NOT favor his side!), John still decided to go to AutoZone to see if they would compensate him for the damage done to his car (looks like around $300- $400 right now, but the work has not yet been completed/ invoiced).

The clerk remembered John, and remembered giving him the wrong battery. He explained that he was talking to another clerk, and they were both distracted, and he got the wrong battery.

The clerk said that AutoZone would cover John's repairs.

I'm astounded. I agree that AutoZone should not be liable, and maybe in a legal fight, they would win. However, in the interest of customer satisfaction (and maybe the resulting good publicity!), or, just to avoid a fight, they are going to cut John a check.

motorhead · 08-04-2015, 05:09 PM

Quote:

Originally Posted by Scalded Dog

Whoa: Update! In spite of the unanimous decision that this court has come to (and, yes, I did inform John that the court of public opinion did NOT favor his side!), John still decided to go to AutoZone to see if they would compensate him for the damage done to his car (looks like around $300- $400 right now, but the work has not yet been completed/ invoiced).

The clerk remembered John, and remembered giving him the wrong battery. He explained that he was talking to another clerk, and they were both distracted, and he got the wrong battery.

The clerk said that AutoZone would cover John's repairs.

I'm astounded. I agree that AutoZone should not be liable, and maybe in a legal fight, they would win. However, in the interest of customer satisfaction (and maybe the resulting good publicity!), or, just to avoid a fight, they are going to cut John a check.

Well, I guess the biggest lesson here is that it never hurts to ask. Good for him.

BMR Sales · 08-05-2015, 12:04 PM

Quote:

Originally Posted by Scalded Dog

Whoa: Update! In spite of the unanimous decision that this court has come to (and, yes, I did inform John that the court of public opinion did NOT favor his side!), John still decided to go to AutoZone to see if they would compensate him for the damage done to his car (looks like around $300- $400 right now, but the work has not yet been completed/ invoiced).

The clerk remembered John, and remembered giving him the wrong battery. He explained that he was talking to another clerk, and they were both distracted, and he got the wrong battery.

The clerk said that AutoZone would cover John's repairs.

I'm astounded. I agree that AutoZone should not be liable, and maybe in a legal fight, they would win. However, in the interest of customer satisfaction (and maybe the resulting good publicity!), or, just to avoid a fight, they are going to cut John a check.

Wow, I'm surprized but pleased that it worked out!

Number 3 · 08-05-2015, 10:58 PM

A company with great customer service would step up like this regardless of fault.

For $400 bucks they did the right thing. Your friend will likely go back and low and behold you've created a thread that highlights their great customer service.

Superman09 · 08-11-2015, 11:00 PM

Wow surprised by Autozone on this one. I have had them sell me brake pads that were obviously someone else's take off, and then refuse to take them back saying they were my takeoffs. Hopefully they stick with paying for your friends repairs.

ChrisBlair · 08-12-2015, 09:16 AM

My personal opinion is that "fault" lies within the policy of the company as to where they say in writing their responsibility ends, but it's a moot point now.

TommyTheCat · 08-12-2015, 05:06 PM

Quote:

Originally Posted by Superman09

Wow surprised by Autozone on this one. I have had them sell me brake pads that were obviously someone else's take off, and then refuse to take them back saying they were my takeoffs. Hopefully they stick with paying for your friends repairs.

I'm extremely surprised to hear that, you were probably dealing with an idiot. Their gold pads come with lifetime warranty and you can return them after getting them down to metal-to-metal and they will exchange them free of charge, no questions asked.

I'm assuming you got the cheapest pads they offer and talked to a new guy who didn't want to get taken advantage of.

Autozone has done nothing but great business with me, and being that I work at a shop they're especially generous with warranty, labor claims, etc. They're big enough to eat up a ton of stuff the same way Walmart does when they find a broken dipstick or lug nut (although more than half of Walmart's claims are actually their fault anyways)

Honestly not surprised at all that Autozone would cover this. If they'd stop selling everything under a "Duralast" name then I'd be able to sell a lot more of their parts, that's their only issue.

CamaroSkooter · 08-12-2015, 05:36 PM

Who connects a red wire to a post marked "-" ?!

08-03-2015, 09:35 PM	#15
VTSummit Consistently inconsistent Drives: 2015 2LT Summit White Join Date: May 2015 Location: United States Posts: 1,363	I concur- but in this current society I would not be surprised if the guy sued Autozone, the battery manufacturer and the maker of the wrench he used for the terminals. __________________ Thanks to MRR, I have some SWEET wheels! Thank you! 2015 2LT Ported TB, Ported intake, JACFAB intake spacer, Borla exhaust, IPF 91 tune, Complete 1/LE suspension, Brembo brakes, Goodridge lines, Elite catch can, CAI with Thermo-wrap, 275/40-20 x 10's all around, Z/28 spoiler, GM splitter, Alpine/Polk stereo with AudiControl interface.

08-05-2015, 10:58 PM	#22
Number 3 Hail to the King baby! Drives: '19 XT4 2.0T & '22 VW Atlas 2.0T Join Date: Dec 2008 Location: Illinois Posts: 12,301 View My Garage	A company with great customer service would step up like this regardless of fault. For $400 bucks they did the right thing. Your friend will likely go back and low and behold you've created a thread that highlights their great customer service. __________________ "Speed, it seems to me, provides the one genuinely modern pleasure." - Aldous Huxley

08-12-2015, 09:16 AM	#24
ChrisBlair Buick 455 Fan Drives: 1970 Buick, 2012 1SS LS3 Join Date: Jun 2010 Location: Boston MA Posts: 5,957	My personal opinion is that "fault" lies within the policy of the company as to where they say in writing their responsibility ends, but it's a moot point now. __________________

08-12-2015, 05:36 PM	#26
CamaroSkooter Retarded One-Legged Owl Drives: 2010 Black Camaro 2SS Join Date: Oct 2008 Location: San Antonio, TX Posts: 9,745	Who connects a red wire to a post marked "-" ?! __________________ My VIN = 2G1FK1EJ9A9105017 Build Date: 04-23-2009 according to: http://www.compnine.com/vid.php

08-04-2015, 10:25 AM	#17
MrChrisLS3 Drives: 2018 1SS M6 Join Date: Nov 2014 Location: Houston Posts: 2,617	It's your friends fault, sad to say. However, I'm not going to throw to much flak at the guy. He assumed the battery would be set up the same, since he gave them the M/M/Y, but he should have double checked something this important. On a side note, I have learned that all the major Auto Parts store have everything listed on line. Prior to going in, I always look it up myself, get their part number and sku, and use that at the counter. Thus far, I have never been given the wrong part doing it that way.

08-04-2015, 11:44 AM	#18
TommyTheCat SHKE BKE Drives: 2013 Camaro Join Date: May 2014 Location: SoCal Posts: 3,105	Not Autozone's fault. I get the wrong parts all the time (due to the parts places) and I don't install a part if it's not what is supposed to have arrived, always compare with the original first. And battery terminals is an obvious thing to check even if you're sure you have the right battery...

08-04-2015, 04:58 PM	#19
Scalded Dog Drives: 2011 1LT Join Date: Mar 2012 Location: Crestline, CA Posts: 3,029	Whoa: Update! In spite of the unanimous decision that this court has come to (and, yes, I did inform John that the court of public opinion did NOT favor his side!), John still decided to go to AutoZone to see if they would compensate him for the damage done to his car (looks like around $300- $400 right now, but the work has not yet been completed/ invoiced). The clerk remembered John, and remembered giving him the wrong battery. He explained that he was talking to another clerk, and they were both distracted, and he got the wrong battery. The clerk said that AutoZone would cover John's repairs. I'm astounded. I agree that AutoZone should not be liable, and maybe in a legal fight, they would win. However, in the interest of customer satisfaction (and maybe the resulting good publicity!), or, just to avoid a fight, they are going to cut John a check.

08-11-2015, 11:00 PM	#23
Superman09 Account SNAFU Drives: 13 Tahoe 79 Scout II 15 1LE Join Date: Sep 2008 Location: College Station, TX Posts: 1,356 View My Garage	Wow surprised by Autozone on this one. I have had them sell me brake pads that were obviously someone else's take off, and then refuse to take them back saying they were my takeoffs. Hopefully they stick with paying for your friends repairs.