11-02-2013, 08:31 AM | #29 | |
Drives: 2014 C7 Z51 Wht/Blck LT3 Auto Join Date: Oct 2013
Location: Royal Palm Beach, FL
Posts: 63
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11-02-2013, 08:32 AM | #30 | |
Drives: 2014 C7 Z51 Wht/Blck LT3 Auto Join Date: Oct 2013
Location: Royal Palm Beach, FL
Posts: 63
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This is video out the original information system in my car. It just changes screen with out any input.
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11-02-2013, 08:36 AM | #31 | |
Drives: 2014 C7 Z51 Wht/Blck LT3 Auto Join Date: Oct 2013
Location: Royal Palm Beach, FL
Posts: 63
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THis is the replacement unit. It does the same thing, but now it makes that clicking sound when it changes screen. The clicking sound is sweet cause it is louder than the radio. Turn up radio and volume on clinking sound gets louder. I did figure out a duct tape fix, it you put the screen in the dan position the click sound would stop.
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11-02-2013, 08:59 AM | #32 |
Drives: 3LT all option minus competi seats Join Date: Aug 2013
Location: Jacksonville fl
Posts: 49
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ANYONE HAVING NOISE FROM TRANSMISSION UNDER DRIVER SIDE? SOUNDS BENIGN BUT DEALER REMOVING TRANS AND LIKELY REPLACING AN INTERNAL FLUID PUMP BUT LITERALLY DOING IT VIA INSTRUCTION OVER THE PHONE FROM GM...DOESNT EXUDE CONFIDENCE WHEN NEW CAR BEING DISASSEMBLED BY MECHANIC WHOS NEVER SEEN C7 BEFORE...UUGH
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11-05-2013, 09:12 AM | #33 |
Drives: 3LT all option minus competi seats Join Date: Aug 2013
Location: Jacksonville fl
Posts: 49
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was the rattling you heard under driver seat and only heard when idling? My dealer says theyre goning replace my torque tube too but I questioned them since sounds like inside of transmission thks John
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11-05-2013, 10:41 AM | #34 |
Drives: Lotus Evora S Join Date: Sep 2013
Location: BIG D
Posts: 24
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11-05-2013, 05:58 PM | #35 | |
Drives: 2014 C7 Z51 Wht/Blck LT3 Auto Join Date: Oct 2013
Location: Royal Palm Beach, FL
Posts: 63
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Quote:
They installed the third information unit today. It is doing the same thing as the first two. Chevrolet's field engineer no showed on my dealer today so chevy technical support told them they could not continue to work on the car. I've owned the car for 34 days now. It has been in the dealer's shop for 16 DAYS now. This is getting frustrating. Now they will need to wait for field engineer to show up so he can try to figure out what is wrong. Then they will order parts. So far it's taken 5 days plus for each part to show up. Then they will need to wait for engineer to show back up so they can see if it's fixed. This is a nightmare!!! I'm starting to get a little angry. My dealer is doing all they can, but I don't feel like Chevy is all that concerned. |
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11-05-2013, 06:08 PM | #36 |
just can't get enough
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OMG! Can you or the the dealer's management escalate the complaint further up the GM chain? 16/34 days is inexcusable... and it's continuing.
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11-05-2013, 06:24 PM | #37 |
Drives: 2014 C7 Z51 Wht/Blck LT3 Auto Join Date: Oct 2013
Location: Royal Palm Beach, FL
Posts: 63
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Dude I called Chevy on day 7. They called the dealer and asked them to call me. Then chevy called me and asked it the dealer had contacted me and if I was satisfied. I said well I do not know if I am satisfied my car is not fixed. The Chevy customer service person told me that if the dealer had contacted me and was working on the issue they were going to CLOSE my case. I said how can you do that my car is broke? They told me to call back if I was not satisfied with the dealer. I am satisfied with the dealer and i don't want to cause problems for them. I am dissatisfied with Chevy's support for both the dealer and I. My dealer calls me once or twice a day. I think they are doing all they can. It seems chevy just calls them and tells them they are doing a bad job if I contact customer support. Shoot chevy's engineer no called no showed today! It sucks because I love the car!!!!
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11-06-2013, 05:38 AM | #38 |
Drives: 2014 C7 Join Date: Oct 2013
Location: Michigan
Posts: 82
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That really sucks!!
It's a shame GM / Chevy is not stepping up to the plate. The field engineer should have at least contacted the dealer. No call / no show is unacceptable and that person should be fired. I'd definitely pursue the Lemon Law route at this point. My Sister works for a German Automotive OEM and they buy cars back all the time. It could be a wiring harness issue instead of the infotainment unit. The supplier should be able to bench test the actual replacement unit before shipping. Hope this gets all sorted out for you.
__________________
"I spent half of my money on booze, women and gambling. The other half I wasted." W.C. Fields
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11-06-2013, 09:56 AM | #39 | |
Drives: 2014 C7 Z51 Wht/Blck LT3 Auto Join Date: Oct 2013
Location: Royal Palm Beach, FL
Posts: 63
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Quote:
This morning I stopped by the dealership. I have to admit I was out of patients and ready to make some noise! To my surprise before I could start they told me my car was fixed. So the issue was not any of the three information units that were in the car. The issue was that the bezel around the information unit was making contact with the screen and causing it to go crazy. They have shimmed the bezel so it won't make contact with screen, per chevy dealer technical support. I'll be picking the car up today around 4pm. I'll keep you posted if this fixes the issue. For those of you have issues with screen this maybe the cause. Thanks for being supportive during this ordeal. I hope she is good to go now. Thanks |
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11-06-2013, 10:46 AM | #40 | |
just can't get enough
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I know I'm dissecting this further but it makes me wonder if they shimmed the inner or outer part of the bezel then that specific bezel may have been a not-so-perfect mold, or with minor defects, burrs, OOS, etc. Could they have not just completely replaced it with a new bezel? |
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11-06-2013, 10:55 AM | #41 | |
Drives: 2014 C7 Z51 Wht/Blck LT3 Auto Join Date: Oct 2013
Location: Royal Palm Beach, FL
Posts: 63
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11-06-2013, 12:57 PM | #42 |
Drives: 3LT all option minus competi seats Join Date: Aug 2013
Location: Jacksonville fl
Posts: 49
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Kelly j. Can you look into the parts status of replacement torque tube and converter for service req 71-1242974903. My car diagnosed 10/30 and STILL WAITING FOR PARTS TO B DELIVERD TO GEORGE MOORE CHEVY JACKSONVILLE FLORIDA
thks for any info John. 2014 C7. Vin ending 0104 |
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