Complaint about all the complaints thread

[PQ]

Originally Posted by Hylton

That's exactly it. People aren't venting for the sake of getting it off their chest. They want to see change.

You forgot the part about going to McDonalds and just before giving you your bag, they realize they got your order wrong and you have to watch from the counter as your burger sits there getting cold while someone is supposed to be fixing it. Meanwhile someone else who ordered the same burger is getting his while yours is waiting in the warmer tray for someone to fix it.

.........................

[bcannan354]

Hylton, You could not said it any better.

Ordered 10.13.08 and moved to 3000 about four weeks ago. Since then NOTHING.

What is going on, where is my car, when is it going to be built, most importantly when will I take delivery.

I am, like most here, a very loyal GM person. GM now it is time to reward us for our loyalty.

[tjbusa]

Oh good, a complaint thread....
I don't mind waiting for my camaro to get built. not

R6P folks have waited for long enough GM!!! Build early orders before any new dealer orders regardless of allocation. Stop treating your most loyal customers so unfairly

[Mac1]

There is inherent value in complaining. Reading the posts of others (complaints) is an aid in determining whether or not a particular individuals complaint is reasonable or justified. Not in terms of "jumping on the band wagon" but in terms of examination of how one feels and the reasonableness and legitimacy of those complaints. If you happen to agree then express yourself. If not then go to another thread.

I appreciate the OPs endeavor to keep things positive but everyone on this forum has the right to reasonable complaint/disagreement.

[Silverghost]

Originally Posted by Hylton

It used to be. It used to be a driving factor in improving our way of life and how we improve things. Now complaining has been replaced by those who believe everyone should be satisfied with whatever result they get.

I agree with what you have said in this thread, just to add to the post quoted above. Another thing which has changed over time is people now complain expecting somebody else other than themselves to take action in trying to fix the problem when they could very well do it their self.

[PQ]

Ever saw a 'Complaint' box at a business? It can be a useful tool for customer service.

I would have one here at my office but we do such a good job there is nothing to complain about.

[fdjizm]

Originally Posted by Hylton

We as North Americans have become so accepting of poor service, poor communication and poor product that it has really impacted our ability to improve how we do business.

No longer is there a strive to do things better, but rather a movement to just be quiet and accept things as they are because "they know better". Well they don't know better - you just need to compare a companies results against any of it's competition that faces the exact same challenges that they do.

When you have companies or people that do not admit fault when due, you have companies and people who are not open to suggestions, change or improvement.

Yes there are a lot of complaints right now but for very different reasons.Allow me to elaborate on a few:

Early VIN cars -

Nobody thinks that the activity of holding a car back is wrong but when you have someone like Trent who's car was built 46 days ago and there is still no trace of it, you have to ask yourself, what are they doing and how are they managing it? Are they replacing the entire car piece by piece? Let's not forget something here - it took Oshawa 4 days to build it!

But I guess you don't feel that this is a blatant internal problem...


R6P cars (Pre-production orders) -

GM's most loyal customers put their money down on a car they hadn't seen and/or driven. Why did they do that? Well many reasons but the important thing to get here is that they had faith. They had faith in the car being a wonderful product (which it is). They had faith in believing that GM would value their committment above any other customer.

This was not to be the case. GM felt it necessary to build a bunch of dealer cars which were to be used to promote the car at dealerships. If someone wanted to go look at a car and drive it, one would be available at any Chevrolet dealership they went to. What a fantastic concept! Finally, some good marketing and sales initiative. Some early buyers were upset about that but most thought it was a great idea because we all want this car to be a success.

Then GM decided to build AVIS cars before R6P orders because someone at GM decided it was a great way to have more people test drive the car. Many early order people had a problem with that but they lived with it and did not complain.

Now we come to find out that GM will not build the cars according to the date the car was ordered which means everyone who made a comittment to GM early, does not get any benefit or acknowledgement. Yes this will cause people to have to wait longer but the waiting is not the upsetting thing, it's the queue jumping that is what is upsetting. Perhaps you don't understand the relevance here.

Maybe you don't see the implications of someone walking into a dealership tomorrow and buying one of the cars that was supposedly for a dealership to use as a demo car. Maybe you don't see how someone considering a GM truck or a Cadillac will look at GM's decision to build unsold cars for dealers before enthusiasts will cause him to shop elsewhere.

GM had a great opportunity to use this as a marketing tool. Making a public statement about putting this product into the hands of those who had faith in this car before they were even saw it, goes far in the eyes of the public when evaluating a companies character.

Aside from constraints, there is no reason published or otherwise for GM not to commit to all those who originally ordered early. If you want a new Camaro, great! THE LINE STARTS WAY BACK THERE. If you don't think there is justification for R6P owners to be a tad miffed when GM openly condones this practice, then you need to rethink about what kind of society you want to live in.

well said, it seems like people just settle for what they get nowadays... rather than voicing their opinion. i dont see anything wrong about complaing for something you just spend over 30,000 of your hard earned money on... its not like they are complaining about a $5 toy, this thing is thousands and thousands of dollars if you are a paying customer it's your right to complain. and also this is a forum where people talk, dont you think it might make them feel better complaining and letting all that out? what if they feel better after letting it out?


if i BUY anything and there is a lack of communication on the status of my product and an internet forum knows more about the status of my car than the manufacturer does, isnt there a problem with that?

[thejbyrd]

I pretty much said the same thing in another thread.

Originally Posted by thejbyrd

Is it just me or does it seem that we've all waited sooooo long for this and all I keep seeing are threads about minor crap deciding the fate of your decision,people groaning about being pushed back a week or two because of some issues, and "Loyalists" second guessing the car? It's a Camaro! It's a brand new car so the're are going to be problems ,not everything is going to be perfect. And further more, IT'S BACK!!! So, stop complaining about meticulous things and be friggin' happy that the car is here and even better than we all suspected at the beginning. Bang for your buck is a total understatement regardless if you go LS or SS/RS. Be happy people! end rant.

[Scott@Bjorn3D]

Originally Posted by irpq11

Ever saw a 'Complaint' box at a business? It can be a useful tool for customer service.

I would have one here at my office but we do such a good job there is nothing to complain about.

OMG, Randy is drinking again

[Hylton]

Originally Posted by thejbyrd

I pretty much said the same thing in another thread:


Is it just me or does it seem that we've all waited sooooo long for this and all I keep seeing are threads about minor crap deciding the fate of your decision,people groaning about being pushed back a week or two because of some issues, and "Loyalists" second guessing the car? It's a Camaro! It's a brand new car so the're are going to be problems ,not everything is going to be perfect. And further more, IT'S BACK!!! So, stop complaining about meticulous things and be friggin' happy that the car is here and even better than we all suspected at the beginning. Bang for your buck is a total understatement regardless if you go LS or SS/RS. Be happy people! end rant.

Sorry but you just don't get it. We aren't talking about the product, we are talking about the service! We are talking about GM's internal processes. Correct me if I am wrong, but I'm pretty sure they had to meet deadlines when running into problems on new product launches in the past. Nothing new there my friend.....

[PQ]

Originally Posted by Scott@Bjorn3D

OMG, Randy is drinking again

Maybe I just have some of those pills I got from your dentist.

[thejbyrd]

I doubt that they're trying to make us complain. It's already been proved that we're a big part of this car. The only reason it seems ridiculous that we're waiting and that there's too many problems is because we're hanging on every thing that is said about the car. Most of the time no one knows what's going on when a regular car is being built. It just so happens to be that this car is EPIC and not all attention it gets is going to be positive. That's what happens when a great car is being built for the first time with a bunch of enthusiasts lingering. I say although there may be times where you want to give up, DON'T! Have patience and you will be rewarded with a fine car that means SOOOO MUCH to the majority of us here. Those who couldn't handle it... well, they'll be wishing they would have held it out a bit longer.After all "Keep the faith".

[thejbyrd]

Originally Posted by Hylton

Sorry but you just don't get it. We aren't talking about the product, we are talking about the service! We are talking about GM's internal processes. Correct me if I am wrong, but I'm pretty sure they had to meet deadlines when running into problems on new product launches in the past. Nothing new there my friend.....

I get it. I'm just saying maybe it is aggravating, but it will feel more rewarding if you wait with more patience. There probably are some knuckleheads that could help this along easier and without as many customer service and internal issues, but there's nothing we can do... but wait. I know we're all anxious. Just trying to show a different view before people get too roweled up. CHILL, is all i'm sayin'.

[Hylton]

Originally Posted by thejbyrd

I get it. I'm just saying maybe it is aggravating, but it will feel more rewarding if you wait with more patience. There probably are some knuckleheads that could help this along easier and without as many customer service issues, but there's nothing we can do... but wait. I know we're all anxious. Just trying to show a different view before people get too roweled up. CHILL, is all i'm sayin'.

I appreciate your comment. You are not in business though are you?