PWA "The Lounge" PART 2

[Mysteek]

Originally Posted by G-Oil Guy

Nope. I preempted him by throwing all the buzzwords that alert a supervisor to listen into a call and then proceeded to use all the tricks to get information they don't normally give out and I got a written notice of what they told me and also informed them that if I didn't receive the jersey in time for the game, I was sending them back a box of confetti and disputing the charge with my credit card company and would have no problems taking time out of my day to make sure they didn't get paid and that I was never going to purchase from them again and that I would make sure that all of my hockey loving friends would not purchase from them again in the future just to screw them out of $400 for something I ordered more than a month and a half ago.

/gotta love having a mom who was a Customer Service Call Center Supervisor, I know all the tricks

Wow!! Well, you gotta do what you gotta do. That's too long to have to wait for something. Did they explain to you why you hadn't gotten it yet?? Crazy!!! Good job laying down the law without being dirty about it, and definitely a plus with the moms!

Originally Posted by bhall82

LMFAO. Care to share some of these choice words and secrets that automoatically gets you a soup?

THIS!!!!

[G-Oil Guy]

Originally Posted by jewel25

G, I was on an interview ever since I got off the phone with you. Crazy huh?

Yep

"You need to hang up!"

[jewel25]

Originally Posted by G-Oil Guy

Yep

"You need to hang up!"

I can't hang up. It is called dropping a call.

Remember I work in a call center too.

[GTAHVIT]

Originally Posted by Mysteek

Wow!! Well, you gotta do what you gotta do. That's too long to have to wait for something. Did they explain to you why you hadn't gotten it yet?? Crazy!!! Good job laying down the law without being dirty about it, and definitely a plus with the moms!


THIS!!!!

Everything he posted is what you say to a customer service rep. Those are all the key phrases they listen for.

refuse to pay. will never recommend you... Never buy from you again...

Cancel my subscription/membership... I want a refund... etc.

Keep beating that drum and you will most likely get escalated. If the company is worth anything.

[G-Oil Guy]

Originally Posted by jewel25

I can't hang up. It is called dropping a call.

Remember I work in a call center too.

Didn't know that (about it counting as a dropped call), I will do that from now on.

[jewel25]

Originally Posted by GTAHVIT

Everything he posted is what you say to a customer service rep. Those are all the key phrases they listen for.

refuse to pay. will never recommend you... Never buy from you again...

Cancel my subscription/membership... I want a refund... etc.

Keep beating that drum and you will most likely get escalated. If the company is worth anything.

They are called escalated calls and they get flagged. They are listened to by the sups, managers, and quality control.

[jewel25]

Originally Posted by G-Oil Guy

Didn't know that (about it counting as a dropped call), I will do that from now on.

It means I hung up on you and the call gets flagged.

[Mysteek]

Originally Posted by GTAHVIT

Everything he posted is what you say to a customer service rep. Those are all the key phrases they listen for.

refuse to pay. will never recommend you... Never buy from you again...

Cancel my subscription/membership... I want a refund... etc.

Keep beating that drum and you will most likely get escalated. If the company is worth anything.

AH!!! I see!!! AWESOME!!!

I placed an order with a Sports collectibles place in Houston for an autographed jersey from Nolan Ryan, and they were really good about keeping in touch. They refunded me when the signing didn't happen, and then touched based with me again 4 months later when they had a jersey come in. They were GREAT!!!! I have had issues in the past with people but I try to be polite but stern and I usually get my way by being nice. Killing them with kindness sorta thing, plus it helps when they are guys.

[G-Oil Guy]

Originally Posted by jewel25

It means I hung up on you and the call gets flagged.

I gotcha. I hang up first from now on.

I will also add "Thank you for all the help" just incase

[jewel25]

Originally Posted by G-Oil Guy

I gotcha. I hang up first from now on.

I will also add "Thank you for all the help" just incase

My line is not recorded. One of the few in the office.

[G-Oil Guy]

Originally Posted by jewel25

My line is not recorded. One of the few in the office.

Bow chicka wow wow

[Mysteek]

SO......our PM decided to take this week off (after ruining our first few hours this a.m. with his presence), and everyone is more than excited. Out of 60 ppl only 7 of us are here , so we can still get crazy.

[Mysteek]

Originally Posted by G-Oil Guy

Bow chicka wow wow

That's what I was thinking, but didn't say it!!! NOICE!!!

[sugar'n'spice]

An almost good afternoon everyone !

I trust that you had a great holiday !!!!!