Never ever talked to OnStar about the Z, but yet... - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

el ess A · 01-07-2014, 06:03 PM

Continue to enjoy your OnStar services. Trouble viewing this email? Click here.

We hope you're getting the most from the OnStar¹ services in your 2013 Chevrolet Camaro. Your trial period ends on 02/27/14. However, because you enrolled in the OnStar Continuous Coverage program, we'll automatically bill $xx.xx² each month to the payment method you've already provided, ensuring you receive uninterrupted OnStar services.
If you prefer, you can save up to 17%³ and get the convenience of a one-time payment by choosing an annual plan. Either way, you can sit back, relax, and continue to enjoy services like:
•
Monthly OnStar Vehicle Diagnostics emails detailing the health of critical vehicle systems
•
The peace of mind of Automatic Crash Response and 24/7 access to Emergency Advisors
Thank you and we look forward to your continued relationship with OnStar.

Available Service Plans
Directions & Connections
Your current plan. Includes all Safe & Sound services plus Turn-by-Turn Navigation.
Annual cost: $*
Monthly cost: $*
Safe & Sound
Includes OnStar Emergency, Connections, Diagnostics, and Security services.
Annual cost: $*
Monthly cost: $*
Account Information
Account Number: xxx-xxx-xxx
Vehicle: 2013 Chevrolet Camaro
Service Plan: Directions & Connections Plan
Hands-Free Calling Number: 803.xxx.xxxx

el ess A · 01-07-2014, 06:07 PM

Email came today. Just amazing...they're going to automatically bill me for something I've never discussed ONE THING about to them. Not once. They've never talked to me, nor I to them about the ZL1. EVER. Yet they feel they can simply charge me for something they're NOT AUTHORIZED TO DO. I never told them yes, I never signed up for coverage, never pressed the blue button EVER in the car. EVER. But since I re-upped the wife's CTS, they think they can just tap into my wallet whenever they want.

The email above is what they sent me. The only alteration I did was obviously money numbers and account/phone numbers.

They got some balls... some big ol' balls. Friggin' a-holes. Obviously time for another fun phone call.

Pi kappa alpha · 01-07-2014, 06:09 PM

Join the club. The complaints against onstar regarding billing issues are endless.

v6sonoma · 01-07-2014, 07:46 PM

It should have been set up with you when you took delivery. My guess is the dealer did it without you. If you don't want it you can just tell them so. In fact you can probably do it by pressing the blue button and talking to them.

kevinw · 01-07-2014, 07:50 PM

if car is new, you get onstar for free for like 6 months.

oldfriend · 01-07-2014, 07:59 PM

Soon you will get

Costumer service ,,,,,soooo sorry it happen to ,,,,,
If you PM us I [we] will open a case number
PS , NOT TO WORRY " it's just a few dollars /day , and it will give you that peace of mind that you deserve
,,,,,,,,,,,hello

Chevyman2 · 01-07-2014, 08:01 PM

Got same thing in mail myself about another Chevy car.

Just amazing how they do business.

Blue-J · 01-07-2014, 08:09 PM

My free 6 months ended on a Sunday in Nov. I had to wait for office hours on Monday to cancel. I had already been billed. I was credited within a few days. No problem.

Today I also received an email to call. May think about it in the spring for the 6 month special price if available. Then Blue-J probably returns to next years hibernation.

mvrekic · 01-07-2014, 08:10 PM

Quote:

Originally Posted by Pi kappa alpha

Join the club. The complaints against onstar regarding billing issues are endless.

Dealer gets 50 bucks comission for each "activated" customer (at least they do in Canada).

K1SSRSS · 01-07-2014, 08:16 PM

I went to cancel my onstar and they gave me a lower rate of about 11.00 iirc, then automatically upped it about a year later. I got frustrated by never consistently receiving their service emails and keeping it on a car that I dont drive everyday just seemed like a waste, so I canceled it.

2012-1822 · 01-07-2014, 08:28 PM

Well I want and use the service. But I'm making sure they don't get a card number from me. About a week and a half I got directions from them and she reminded me my service is up this month, they'd be happy to take a card. I told them to send me an invoice so I can send a money order. She still tried to press for ways to get financial info from me. I said no. However, the invoice hasn't shown up yet, I'm a bit surprised.

kevinw · 01-07-2014, 08:44 PM

thats the trick! do NOT give XM, Onstar, or any of these car services a credit card. i never have. i tell them to send me invoice. if i dont want the service, i dont send a check. plain and simple. they wont continue to harrass if they have no money from you.

FJ60 · 01-07-2014, 08:53 PM

I've been waiting for the dreaded auto reup from On-Star but was never contacted nor billed since my free service expired in November. Last night it dawned on me that my credit card number was stolen a few weeks after I purchased the car and I was issued a new account. Problem avoided, I guess.

Dustin503 · 01-07-2014, 09:16 PM

I just cancelled on-star today. Saw where I was charged almost $30 last month and this month on my credit card statement. I was told that it was enrolled for free when I bought the car last may. Strange thing is that I never gave them my credit card information, have no idea how they got it. Kind of wondering if the dealer somehow gave it to them. It wasn't that difficult to cancel but they definitely gave a lecture trying to get me to stay. Just persisted that I wanted it cancelled and they did.

01-07-2014, 06:03 PM	#1
el ess A Older Than Dirt Drives: 2010 & 2013 Camaros Join Date: Apr 2010 Location: Aiken, SC Posts: 4,568	Never ever talked to OnStar about the Z, but yet... Continue to enjoy your OnStar services. Trouble viewing this email? Click here. We hope you're getting the most from the OnStar¹ services in your 2013 Chevrolet Camaro. Your trial period ends on 02/27/14. However, because you enrolled in the OnStar Continuous Coverage program, we'll automatically bill $xx.xx² each month to the payment method you've already provided, ensuring you receive uninterrupted OnStar services. If you prefer, you can save up to 17%³ and get the convenience of a one-time payment by choosing an annual plan. Either way, you can sit back, relax, and continue to enjoy services like: • Monthly OnStar Vehicle Diagnostics emails detailing the health of critical vehicle systems • The peace of mind of Automatic Crash Response and 24/7 access to Emergency Advisors Thank you and we look forward to your continued relationship with OnStar. Available Service Plans Directions & Connections Your current plan. Includes all Safe & Sound services plus Turn-by-Turn Navigation. Annual cost: $* Monthly cost: $* Safe & Sound Includes OnStar Emergency, Connections, Diagnostics, and Security services. Annual cost: $* Monthly cost: $* Account Information Account Number: xxx-xxx-xxx Vehicle: 2013 Chevrolet Camaro Service Plan: Directions & Connections Plan Hands-Free Calling Number: 803.xxx.xxxx __________________ 2010 2SS TE, 1 of 822/2013 Camaro ZL1 vert, 1 of 54 Last edited by el ess A; 01-07-2014 at 06:18 PM.

01-07-2014, 06:07 PM	#2
el ess A Older Than Dirt Drives: 2010 & 2013 Camaros Join Date: Apr 2010 Location: Aiken, SC Posts: 4,568	Email came today. Just amazing...they're going to automatically bill me for something I've never discussed ONE THING about to them. Not once. They've never talked to me, nor I to them about the ZL1. EVER. Yet they feel they can simply charge me for something they're NOT AUTHORIZED TO DO. I never told them yes, I never signed up for coverage, never pressed the blue button EVER in the car. EVER. But since I re-upped the wife's CTS, they think they can just tap into my wallet whenever they want. The email above is what they sent me. The only alteration I did was obviously money numbers and account/phone numbers. They got some balls... some big ol' balls. Friggin' a-holes. Obviously time for another fun phone call. __________________ 2010 2SS TE, 1 of 822/2013 Camaro ZL1 vert, 1 of 54

01-07-2014, 06:09 PM	#3
Pi kappa alpha Drives: SS Vert Join Date: Dec 2013 Location: OKC Posts: 293	Join the club. The complaints against onstar regarding billing issues are endless. __________________ I want to go to college for the rest of my life.

01-07-2014, 07:46 PM	#4
v6sonoma Drives: 2010 SS RS Join Date: Jun 2009 Location: Providence, RI Posts: 8,108 View My Garage	It should have been set up with you when you took delivery. My guess is the dealer did it without you. If you don't want it you can just tell them so. In fact you can probably do it by pressing the blue button and talking to them. __________________ Mods: BBK Intake, BBK LT's and High Flow Cats, Corsa Cat-back exhaust, Hurst short throw shifter, SLP skip-shift eliminator. 7/1/09 Placed order for IOM/IO int/ SS/RS 6M 9/26/09 Took delivery!

01-07-2014, 08:16 PM	#10
K1SSRSS Chief Many Camaros Drives: A paid off Camaro!!! Join Date: Mar 2009 Location: Las Cruces, NM Posts: 1,863 View My Garage	I went to cancel my onstar and they gave me a lower rate of about 11.00 iirc, then automatically upped it about a year later. I got frustrated by never consistently receiving their service emails and keeping it on a car that I dont drive everyday just seemed like a waste, so I canceled it. __________________ 504hp/478tq Performance: Kooks LT, 3'' Exhaust, V-Max TB, Roto-Fab CAI, Custom Ported/Port Matched Heads and Intake Suspension: BMR Adjustable LCA's, BMR Trailing Arms, Poly Bushings, BMR Toe Rods Coming Soon (still in the box): Procharger F1R, G-Force Axles, 3:91 gears w/Eaton Truetrac

01-07-2014, 07:50 PM	#5
kevinw Drives: 2013 Black 2 LT vert Join Date: Jul 2013 Location: kansas city Posts: 1,765	if car is new, you get onstar for free for like 6 months.

01-07-2014, 07:59 PM	#6
oldfriend Drives: Fiat 500 E Join Date: Dec 2009 Location: 32.7607/N. 16.95947/W Posts: 7,816 View My Garage	Soon you will get Costumer service ,,,,,soooo sorry it happen to ,,,,, If you PM us I [we] will open a case number PS , NOT TO WORRY " it's just a few dollars /day , and it will give you that peace of mind that you deserve ,,,,,,,,,,,hello

01-07-2014, 08:01 PM	#7
Chevyman2 Drives: 2018 zl1 Join Date: Dec 2012 Location: Caswell County, NC Posts: 599 View My Garage	Got same thing in mail myself about another Chevy car. Just amazing how they do business.

01-07-2014, 08:09 PM	#8
Blue-J Drives: 2013 2LT HWSE Join Date: Apr 2013 Location: Eden Prairie MN Posts: 567	My free 6 months ended on a Sunday in Nov. I had to wait for office hours on Monday to cancel. I had already been billed. I was credited within a few days. No problem. Today I also received an email to call. May think about it in the spring for the 6 month special price if available. Then Blue-J probably returns to next years hibernation.

01-07-2014, 08:28 PM	#11
2012-1822 Drives: Black ZL1 Join Date: Apr 2013 Location: City of Champions, Alabama Posts: 3,698	Well I want and use the service. But I'm making sure they don't get a card number from me. About a week and a half I got directions from them and she reminded me my service is up this month, they'd be happy to take a card. I told them to send me an invoice so I can send a money order. She still tried to press for ways to get financial info from me. I said no. However, the invoice hasn't shown up yet, I'm a bit surprised. __________________ Check out Alabama Camaros, for Camaro enthusiasts all around Alabama https://www.facebook.com/groups/1739...group_activity

01-07-2014, 08:44 PM	#12
kevinw Drives: 2013 Black 2 LT vert Join Date: Jul 2013 Location: kansas city Posts: 1,765	thats the trick! do NOT give XM, Onstar, or any of these car services a credit card. i never have. i tell them to send me invoice. if i dont want the service, i dont send a check. plain and simple. they wont continue to harrass if they have no money from you.

01-07-2014, 08:53 PM	#13
FJ60 Drives: '13 2SS RS 1LE ; '85 Landcruiser Join Date: Mar 2013 Location: NorCal Posts: 75	I've been waiting for the dreaded auto reup from On-Star but was never contacted nor billed since my free service expired in November. Last night it dawned on me that my credit card number was stolen a few weeks after I purchased the car and I was issued a new account. Problem avoided, I guess.

01-07-2014, 09:16 PM	#14
Dustin503 Drives: 2013 Camaro SS/RS Join Date: Oct 2012 Location: Illinois Posts: 67	I just cancelled on-star today. Saw where I was charged almost $30 last month and this month on my credit card statement. I was told that it was enrolled for free when I bought the car last may. Strange thing is that I never gave them my credit card information, have no idea how they got it. Kind of wondering if the dealer somehow gave it to them. It wasn't that difficult to cancel but they definitely gave a lecture trying to get me to stay. Just persisted that I wanted it cancelled and they did.