$125 to update MyLink software? - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

John Galt · 12-09-2014, 04:18 PM

The local Chevy dealer, Connell in Costa Mesa CA, wants $125 to update the MyLink software on my 2013 Camaro 2SS.

Considering that it will take them a total of maybe 20minutes, if we count the time to check in the car in, etc., that seems excessive even for a dealer.

How much have you paid?

elarson5757 · 12-09-2014, 04:54 PM

Well I can tell you that my dealer updated mine for free and when I asked how much when they were done he said dealers don't charge for updates to software like that during the life of the warranty if not longer.

i007spectre · 12-09-2014, 05:13 PM

Whats the newest update available?

JimE · 12-13-2014, 12:09 PM

Flat rate based on time. Which in this case, sounds like a 1hr charge.

Where did you get the "20 minute" install time? The radio firmware update has been noted to take hours in some cases.

AG1LE · 12-13-2014, 12:14 PM

I would be tempted to update if it adds the guide lines to the backup camera

JimE · 12-13-2014, 12:19 PM

Quote:

Originally Posted by AG1LE

I would be tempted to update if it adds the guide lines to the backup camera

Not specifically part of the firmware. It's tied to the cameras used.

benji276289 · 12-13-2014, 05:13 PM

Quote:

Originally Posted by AG1LE

I would be tempted to update if it adds the guide lines to the backup camera

Just buy a new camera with the guidelines.

AG1LE · 12-13-2014, 05:33 PM

Since the guidelines move as you back up (not static), I assumed it was controlled by the mylink system, since you also control the proximity warnings that show up on the backup camera through mylink.

Has anyone done this - replaced the camera itself to get the guidelines to work (i.e. with a 2015 OEM backup camera)?

2SSRS@Gen5diy · 12-13-2014, 06:37 PM

Quote:

Originally Posted by AG1LE

Since the guidelines move as you back up (not static), I assumed it was controlled by the mylink system, since you also control the proximity warnings that show up on the backup camera through mylink.

Has anyone done this - replaced the camera itself to get the guidelines to work (i.e. with a 2015 OEM backup camera)?

You are right, its not in the camera from 2014 to the 2015, but in 15 the lines are back.

John Galt · 12-15-2014, 11:12 AM

Quote:

Originally Posted by JimE

Flat rate based on time. Which in this case, sounds like a 1hr charge.

Where did you get the "20 minute" install time? The radio firmware update has been noted to take hours in some cases.

I suppose it can take two hours if the tech has no idea what he is doing and needs to go buy a memory stick, etc.

Assuming that is not the case, and that the dealership has a good internet connection (I'll grant you that these are big assumptions), it should take a maximum of 10 minutes to find the correct package and load it on the memory stick, and a maximum of five minutes to walk to the car and start the the upgrade process.

The time for the actual upgrade will be variable, depending on the update size and the current state of the current firmware in the car; it could be a minute, it could be longer, but it is all unattended.

About 1 minute after that to verify that the version was applied and you are done.

In any case, $125 to upgrade on a less than two year old car, from a dealership I've bought a lot of stuff from, seems steep....

JantzenOKC · 12-15-2014, 01:16 PM

I wouldn't expect to get ANYTHING done at the dealer for less than $100

2Fast4Mu · 12-15-2014, 10:55 PM

heh...I have the 2014 and I didn't realize mine was missing the guidelines

How do I get them?

Baldman · 12-16-2014, 12:38 PM

Quote:

Originally Posted by 2Fast4Mu

heh...I have the 2014 and I didn't realize mine was missing the guidelines

How do I get them?

Buy a 2015. They have them.

JimE · 12-21-2014, 10:41 AM

Yes, it is unattended. But you are billed for the install time, not the time a tech is actually sitting in your car.

There are several threads here noting that the update (ie: installation time) took hours.

I'm not saying the dealerships aren't overcharging. I was merely stating how the system works. If you ask, they will likely even tell you the same thing. The dealers use a guide (I forget the name) which lists an average time it takes to complete a repair and that is how you are billed. Doesn't matter if the job is completed quicker or slower.

In any case, I agree with you. Just stating how the system works.

12-09-2014, 04:18 PM	#1
John Galt Drives: 2013 Camaro 2SS/RS L99 A6 Coupe Join Date: Nov 2014 Location: Costa Mesa, CA Posts: 27	$125 to update MyLink software? The local Chevy dealer, Connell in Costa Mesa CA, wants $125 to update the MyLink software on my 2013 Camaro 2SS. Considering that it will take them a total of maybe 20minutes, if we count the time to check in the car in, etc., that seems excessive even for a dealer. How much have you paid?

12-09-2014, 05:13 PM	#3
i007spectre Drives: 2016 2SS, 2008 HHR ECTO-2H Join Date: Aug 2009 Location: Springfield, Mo Posts: 1,927 View My Garage	Whats the newest update available? __________________ 2016 Camaro 2SS. Hyper Blue, Ceramic White, Auto, MRC, and NPP. 1100 - 9/25 2000 - 9/28 3000 - 9/30 3100 - 10/27 3300 - 10/28 3400 - 10/29 TPW 11/09 3800 - 11/10 4300 - 11/24 4B00 - 11/25 4200 - 12/5 5000 - 12/7 6000 - 12/11

12-15-2014, 10:55 PM	#12
2Fast4Mu Nothing is True Drives: Black 2014 2SS/RS Join Date: Nov 2009 Location: Lexington, KY Posts: 346 View My Garage	heh...I have the 2014 and I didn't realize mine was missing the guidelines How do I get them? __________________ ...Nothing is True, Everything is Permissible...

12-09-2014, 04:54 PM	#2
elarson5757 Obsessed and Loving It... Drives: 2013 1LE-SS Join Date: Jun 2013 Location: Saginaw, MI Posts: 524	Well I can tell you that my dealer updated mine for free and when I asked how much when they were done he said dealers don't charge for updates to software like that during the life of the warranty if not longer.

12-13-2014, 12:09 PM	#4
JimE Drives: 2013 2SS/RS/1LE Join Date: Apr 2010 Location: St Louis, MO Posts: 3,087	Flat rate based on time. Which in this case, sounds like a 1hr charge. Where did you get the "20 minute" install time? The radio firmware update has been noted to take hours in some cases.

12-13-2014, 12:14 PM	#5
AG1LE Drives: '14 1LE Join Date: Nov 2013 Location: NJ Posts: 2,435	I would be tempted to update if it adds the guide lines to the backup camera

12-13-2014, 05:33 PM	#8
AG1LE Drives: '14 1LE Join Date: Nov 2013 Location: NJ Posts: 2,435	Since the guidelines move as you back up (not static), I assumed it was controlled by the mylink system, since you also control the proximity warnings that show up on the backup camera through mylink. Has anyone done this - replaced the camera itself to get the guidelines to work (i.e. with a 2015 OEM backup camera)?

12-15-2014, 01:16 PM	#11
JantzenOKC Drives: '13 2LT/RS Twin Turbo Join Date: Aug 2012 Location: Edmond, Oklahoma Posts: 3,073	I wouldn't expect to get ANYTHING done at the dealer for less than $100

12-21-2014, 10:41 AM	#14
JimE Drives: 2013 2SS/RS/1LE Join Date: Apr 2010 Location: St Louis, MO Posts: 3,087	Yes, it is unattended. But you are billed for the install time, not the time a tech is actually sitting in your car. There are several threads here noting that the update (ie: installation time) took hours. I'm not saying the dealerships aren't overcharging. I was merely stating how the system works. If you ask, they will likely even tell you the same thing. The dealers use a guide (I forget the name) which lists an average time it takes to complete a repair and that is how you are billed. Doesn't matter if the job is completed quicker or slower. In any case, I agree with you. Just stating how the system works.