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01-17-2014, 10:39 AM
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#1 |
 
Drives: 2013 Camaro Hot Wheels SS Join Date: Dec 2013
Location: LaVernia, Texas (near SA)
Posts: 100
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CAI
Anyone have trouble contacting CAI? I ordered a cold air intake and for three days three days the tracking says order has been processing! I know you get what you pay for and I selected free shipping. The frustrating thing is that their web contact email won't work to get an update and phone number isn't working. Hope the CS isn't an indication on product quality?
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Hot Wheels
Herb Williams CAI Induction, Cat Back Exhaust & Xpel Clear Bra  |
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01-17-2014, 10:48 AM
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#2 |
         
Drives: Evil Eva, 2010 2SS LS3 Join Date: Aug 2013
Location: Falls Church, Virginia
Posts: 3,600
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that sounds unusual, usually they have awesome shipping and customer service.
Send them an email, ask for Bill.
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"You simply cannot trust quotes found on the internet." -Abraham Lincoln
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01-17-2014, 11:50 AM
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#3 |
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The Mark of Excellence
Drives: 2010 ABM 1SS RS LS3 Join Date: Jan 2009
Location: Smallest State in the Union
Posts: 8,690
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Bill from CAI is always on here, he will be with you shortly. Their product and customer service is world class.
Maybe they are all at the auto show!
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BMR, CAI, DynoMax, Elite Eng., Hurst, Jannetty, Clear Image Headers & Hi Flow cats, Jet Hot, LSR, TSW, VMax, Vredestein  |
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01-17-2014, 11:53 AM
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#4 |
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Let's go Rangers!
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I just called their #, it works.
Are you calling Phone: (810) 531-0121?
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 Soprano 4/1/00-6/14/11, Gone but NEVER forgotten! FSP tuned: 377/389 |
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01-17-2014, 11:55 AM
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#5 | |
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Drives: Evil Eva, 2010 2SS LS3 Join Date: Aug 2013
Location: Falls Church, Virginia
Posts: 3,600
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Quote:
This, ever try to get a hold ov a vendor during SEMA?
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"You simply cannot trust quotes found on the internet." -Abraham Lincoln
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01-17-2014, 12:05 PM
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#6 | |||||
Drives: 2010 SS/RS Supercharged 427 Build Join Date: Nov 2010
Location: Michigan
Posts: 5,504
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Quote:
I just sent you a PM with your order status. As for free shipping, it ships the same way, we ship all U.S. orders via UPS ground and we always ship out within 24 hours of being placed, regardless of free shipping or not. Quote:
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 ) We are here 8-4:30 EST M-F everyday except major holidays. Quote:
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01-17-2014, 03:01 PM
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#7 |
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Drives: 2013 Camaro Hot Wheels SS Join Date: Dec 2013
Location: LaVernia, Texas (near SA)
Posts: 100
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Wow I was wrong to even think some one didn't care! It was all an issue outside their control with weather and raw material shortage. Once I got in touch with Bill, I am satisfied and understand the issue. Waiting for my parts to arrive. If quality is as great as their customer service I will be a happy camper. With the recommendations from people on this site and the assurance from Bill, my faith in CAI has been restored. Thanks for the replies!
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Hot Wheels
Herb Williams CAI Induction, Cat Back Exhaust & Xpel Clear Bra |
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01-17-2014, 03:30 PM
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#8 |
Drives: Varies Join Date: Dec 2009
Location: Costa Mesa, CA
Posts: 2,182
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Bill is top notch!
OP, glad you got everything sorted out. JT |
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01-17-2014, 05:57 PM
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#9 |
 Drives: 2015 Z/28 #533 Join Date: Jul 2012
Location: NY
Posts: 6,731
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Bill and CAI are great!
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01-17-2014, 06:12 PM
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#10 |
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SYBIL
Drives: 2013 2SS/RS, silver ice metallic Join Date: Oct 2012
Location: Oklahoma
Posts: 1,444
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The CAI product and customer service are top notch, no need to worry
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01-17-2014, 06:53 PM
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#11 |
Drives: 2011 2LT RS IOM Convertible Join Date: Dec 2010
Location: Buffalo, NY
Posts: 2,020
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You will not be disappointed with the product their quality is top notch.
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01-21-2014, 12:08 PM
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#12 | |||||
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Drives: 2010 SS/RS Supercharged 427 Build Join Date: Nov 2010
Location: Michigan
Posts: 5,504
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01-26-2014, 03:47 PM
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#13 |
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Drives: 2013 Camaro Hot Wheels SS Join Date: Dec 2013
Location: LaVernia, Texas (near SA)
Posts: 100
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My New CAI
Looks good and very easy to install. Great instructions to perform installations. Great service had to wait because raw material was not available, but they made it right even though it was beyond their control. The black looks great in my engine compartment!
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Hot Wheels
Herb Williams CAI Induction, Cat Back Exhaust & Xpel Clear Bra |
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02-03-2014, 11:51 AM
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#14 |
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Do somethin fun every day
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Install looks good. CAI is a top notch vendor with top notch products and great service. They do it all and do it well.
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