10-31-2013, 08:02 AM | #43 | |
Do you even lift, bro?
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Over this recession most of those companies were weeded out. It's easier to fail and harder to succeed these days wether you own a pet shop, a bakery or you're an auto parts dealer. Some are/were too big to fail but those companies that do things right are the ones that made it through. With social media and the overall public knowledge and word of mouth has made it borderline impossible for companies to get away with this and survive for long. Agreed that there are idiots and bad companies out there "getting away" with things, but in this case.....I just see a sour person throwing Maggie under the bus bc of what happened. Looks like most of us see it for what it's worth: A company that had a product they sold fail .....and immediately replaced for the consumer at no cost(per their warranty). But to EXPECT them to pay for labor and when they did not......to very publically slay them for upholding their warranty...
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My 1LE (645WHP/597WTQ) build/journal Thread:
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10-31-2013, 11:33 AM | #44 |
Drives: 2010 Camaro SS/RS Join Date: Oct 2009
Location: Lincoln Nebraska
Posts: 1,754
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Just got the car back from the shop. Running great and no oil leak. They replaced the o rings not included with the valley cover from Magnuson and the intake manifold gaskets. After being removed and installed twice, they thought it best to just replace em since they were in there. Just over 700 bucks out the door. While putting everything back together, they cracked both of the supercharger engine covers so now I need to get 2 new ones. They said that they cracked because of the increased heat in the engine bay, they were brittle and "this just happens sometimes" At this point, i am so tired of asking people to take some personal responsibility, i just shut my mouth, handed over my Visa and left. Apparently I am asking too much as a consumer! Wonder how much new ones will cost me.
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2010 IOM SS/RS LS3, Hennessey HPE550 Polished Magnuson TVS2300 Supercharger. 3.4 Pulley. Kooks long tube headers / high flow cats. GHL Full exhaust. ZL1 Fuel Pump/ADM FPCM. MSW Bap. JRE ZL1 Race cam with new springs/pushrods/Trunion Upgrade. FIC 850cc injectors. ZR1 Map sensor. CAI Induction. JRE Tune.
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10-31-2013, 12:47 PM | #45 |
Drives: 2010 SS/RS Supercharged 427 Build Join Date: Nov 2010
Location: Michigan
Posts: 5,504
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I have mixed feelings about this thread and some of the viewpoints being made, as I truly am familiar with both sides. As someone who takes customer service seriously, I would put myself in the shoes of the customer and probably want to try and do something additional for them to ease their pain. Then on the flip side, I can see where that is a slippery slope, for many of the reasons Maryland Speed discussed which are valid points, and policies are in place for a reason.
I don't think Magnuson technically did anything wrong in this situation, that being said I would have viewed it as an opportunity to make a customer extremely happy who wants to talk about how we helped them out by going above and beyond our policy. Sometimes I view circumstances like this as an opportunity for the most influential advertising available, word of mouth. Like I said, I don't feel they did anything wrong, I just would have chosen to optimize this circumstance and make it into some positive marketing at a relatively low cost by maybe helping out with some labor cost. In the end they followed their policy which you agreed to, but for you OP, of course the situation is not a fun one and I hope it all worked out ok for you. That's just my .02 cents, probably only worth a penny though |
10-31-2013, 01:17 PM | #46 | |
Drives: 06 S/C GTO, 01 H/C/I Z06 Join Date: Dec 2009
Location: Kearney
Posts: 205
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Your post is pure GOLD!! Thank you for being a solid dealer, and doing your best to satisfy a customer! I wish there were more people like yourselves that do the little things to make a positive expierence out of a bad situation'
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06 GTO - Maggie 112H (Stock Pullies), LPE CAI, SLP LMII Catback, suspension and Drivetrain STuff, Monster Stg 3 clutch, ETMC Stg II Cam, 60lb inj, IW 8" Lower, PRC .650 Springs, Trickflow Pushrods, Kooks 1 7/8 LTs, AIS WasherFluid inj, 530whp/537wtq SAE. Self Tuned via HPTpro
01 Z06 - Forged 347ci LS6 - H/C/I 460RWHP / 418 RWTQ (Self TUNED via HPTpro) |
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10-31-2013, 01:29 PM | #47 |
Drives: 2010 Camaro SS/RS Join Date: Oct 2009
Location: Lincoln Nebraska
Posts: 1,754
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100% agreed! Well said. well worth 3 cents!
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2010 IOM SS/RS LS3, Hennessey HPE550 Polished Magnuson TVS2300 Supercharger. 3.4 Pulley. Kooks long tube headers / high flow cats. GHL Full exhaust. ZL1 Fuel Pump/ADM FPCM. MSW Bap. JRE ZL1 Race cam with new springs/pushrods/Trunion Upgrade. FIC 850cc injectors. ZR1 Map sensor. CAI Induction. JRE Tune.
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10-31-2013, 04:26 PM | #48 | |
Account Suspended
Drives: 2012 ZL1 & 2010 2SS/RS Join Date: Jul 2009
Location: Maryland
Posts: 3,378
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Quote:
The one other issue is people generally are much faster to post complaints, or negative feedback than they are to tell everyone how great you are (unless you ask them). Last edited by MarylandSpeed; 10-31-2013 at 07:11 PM. |
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11-01-2013, 01:38 AM | #49 |
All About That Speed
Drives: 2010 Camaro 2SS/RS Join Date: Mar 2013
Location: Memphis
Posts: 1,181
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While I don't completely agree with the way the OP did not go to Hennessey, I also empathize with his situation.
Customer service is important and you have to do your best to help a customer when an issue arises. I am personally a 'vendor' in another industry, sell products strictly online, and deal with warranties on a regular basis. When one of my customers has an issue with their product, regardless of the brand, they know or have been told to come to me so that I can assist them with their warranty in any way possible. That doesn't mean, "come to me and I'll give you the manufacturer's phone number or email." It means taking an interest in their issue, contacting my rep or their warranty department on the customer's behalf and using my company's leverage when necessary to assist the customer in getting a satisfactory solution that is fair to both the manufacturer and the customer. That's the least I can do to take care of the people who are purchasing things from my company instead of someone else's. You build a reputation in any industry. You can be an average company that fulfills orders and sends the customer on their merry way, or you can take an interest in each and every customer and go above and beyond to make sure they come back to you and tell their friends to do the same.
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2010 SS M6 | 416 CI | H/C/I | GPI TUNED | SNSSTR |
11-01-2013, 08:19 AM | #50 |
Drives: 2010 Camaro SS/RS Join Date: Oct 2009
Location: Lincoln Nebraska
Posts: 1,754
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I would have probably contacted Hennessey first but.........I noticed an oil leak that looked very similar on the floor of my garage to the oil leak that I had fixed last year under a recall warranty for an oil cooler line. I made an appt at the dealership just sure that it was the same thing (because who would have expected the valley to be bad) and after I dropped it off, the called and said that the leak was from the valley cover and they had the supercharger off already and had already contacted Magnuson and Magnuson was sending out the part. At that point I was kinda stuck having them fix it...........That is when I called Magnuson and this all started. Had I had a crystal ball, Im sure it would have gone down differently.
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2010 IOM SS/RS LS3, Hennessey HPE550 Polished Magnuson TVS2300 Supercharger. 3.4 Pulley. Kooks long tube headers / high flow cats. GHL Full exhaust. ZL1 Fuel Pump/ADM FPCM. MSW Bap. JRE ZL1 Race cam with new springs/pushrods/Trunion Upgrade. FIC 850cc injectors. ZR1 Map sensor. CAI Induction. JRE Tune.
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11-01-2013, 09:03 AM | #51 |
Drives: 73' VW Bug Join Date: Sep 2008
Location: San Antonio, TX
Posts: 761
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I agree.
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11-01-2013, 10:00 AM | #52 |
Drives: 2010 Camaro SS/RS Join Date: Oct 2009
Location: Lincoln Nebraska
Posts: 1,754
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Its not a matter of having a problem with paying for something I break or something that is reg maintenance...its when its somebody else's fault for a known problem. I received a message from a Magnusson rep the other day that states that they did/do know of the problem but unfortunately it is a "no labor" warranty.......
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2010 IOM SS/RS LS3, Hennessey HPE550 Polished Magnuson TVS2300 Supercharger. 3.4 Pulley. Kooks long tube headers / high flow cats. GHL Full exhaust. ZL1 Fuel Pump/ADM FPCM. MSW Bap. JRE ZL1 Race cam with new springs/pushrods/Trunion Upgrade. FIC 850cc injectors. ZR1 Map sensor. CAI Induction. JRE Tune.
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11-01-2013, 11:00 AM | #53 | |
Drives: 2018 Camaro ZL1 Join Date: Jun 2011
Location: Morgan, UT
Posts: 1,359
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Unless you did authorized them to go that far seem like the dealer might have overstepped their bounds by doing so. Water under the bridge at this point perhaps but maybe some food for thought going forward.
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11-01-2013, 11:24 AM | #54 | |
Drives: 2010 Camaro SS/RS Join Date: Oct 2009
Location: Lincoln Nebraska
Posts: 1,754
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Quote:
Somedays I wish I didn't know how many people I've been screwed by ( my perception) But ...no.....I don't remember specifically authorizing them
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2010 IOM SS/RS LS3, Hennessey HPE550 Polished Magnuson TVS2300 Supercharger. 3.4 Pulley. Kooks long tube headers / high flow cats. GHL Full exhaust. ZL1 Fuel Pump/ADM FPCM. MSW Bap. JRE ZL1 Race cam with new springs/pushrods/Trunion Upgrade. FIC 850cc injectors. ZR1 Map sensor. CAI Induction. JRE Tune.
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11-01-2013, 12:09 PM | #55 | |
Do you even lift, bro?
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OP, I'd go down THAT rabbit hole. GM shop itself might be different than an aftermarket entity, though. Check the warranty....
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My 1LE (645WHP/597WTQ) build/journal Thread:
1st ever 1LE COTW http://www.camaro5.com/forums/showthread.php?t=255461 |
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11-02-2013, 12:33 AM | #56 | |
Drives: CGM,twin turbo, cam 2010 SS/RS Join Date: Mar 2011
Location: ROCKMART, GA
Posts: 2,185
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Quote:
Some Companies would not have even sent you the part since you are not the original buyer of the supercharger. My wife has a 09 yukon SLT that are known to have problems with door lock actuators. The car is less than 5k miles out of the bumper to bumper warranty and I've replaced 2 in the last few months. Does it suck Yes it does but It's just that way it is. Trust me all of us know it sucks I'm sure even Maggie people agree it sucks but if they did it for you they would have to do it for everyone that had a problem. That would be an Easy way to close up shop. |
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