How to handle service problem

Steve65 · 08-28-2022, 02:14 PM

Have a problem with driver side door making a strange noise when opening. Had an 8am appointment with local dealer. The person took car back at 8 and put in work bay. After an hr the woman told me the worker was a no show. She pulled it into another bay. After a other 70 minutes the service advisor came to me and said had to order part and that it would be $65. My car is a 2020 with low miles. Should b covered under warranty .... He would call Tuesday to set appointment. No call Tuesday or Wednesday. I called Thursday and asked for my advisor and was told unavailable The person on the phone couldn't even find that my Camaro was even looked at .. But he would pass on to my adviser . Friday afternoon I called and speak to Service Manager. Was told unavailable but would pass my info along. This is a dealer in Marietta Georgia. Is there maybe an 800 customer service number or complaint department ...

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Ox45 · 08-28-2022, 02:46 PM

Rick Hendricks over in Buford has been fair to me.

Steve65 · 08-28-2022, 03:17 PM

That's where I bought my last Camaro. This one Carl Black. Been having service down at Steve Raymond. But not anymore

⁰

Ox45 · 08-28-2022, 03:41 PM

I have only done service at Rick Hendricks and they have been fairly good. I have never been able to get a decent deal from sales there.

It may be worth a shot seeing what they can do for your issue. The service advisors there have always been pretty good.

AZIROC · 08-28-2022, 04:01 PM

Sounds like you should go and get ur car back and take it to a different dealer.

Also when you get that generated email asking about ur experience, don't hold back. A negative review will actually get you a phone call and see where they messed up. Or atleast at any decent dealership.

Palutz · 08-28-2022, 05:26 PM

Yeah I’d take my car and never spend another penny with them. The local dealer that’s 3 minutes away is as bad as you described and they’ll never get my business again. They also wanted 5k over sticker when I was looking to order my ZLE. Now I drive 30 minutes to another dealership and I only have great things to say about them.

Wyzz Kydd · 08-29-2022, 03:03 AM

Bellamy Strickland has been my go to Chevy dealership for 5 years now.

dmcmahan60 · 08-29-2022, 05:27 AM

Go straight to the General Manager of the Dealership and voice your concerns. If that does not work, find another dealership!

JamesNoBrakes · 08-29-2022, 10:23 AM

Quote:

Originally Posted by Steve65

Have a problem with driver side door making a strange noise when opening. Had an 8am appointment with local dealer. The person took car back at 8 and put in work bay. After an hr the woman told me the worker was a no show. She pulled it into another bay. After a other 70 minutes the service advisor came to me and said had to order part and that it would be $65. My car is a 2020 with low miles. Should b covered under warranty .... He would call Tuesday to set appointment. No call Tuesday or Wednesday. I called Thursday and asked for my advisor and was told unavailable The person on the phone couldn't even find that my Camaro was even looked at .. But he would pass on to my adviser . Friday afternoon I called and speak to Service Manager. Was told unavailable but would pass my info along. This is a dealer in Marietta Georgia. Is there maybe an 800 customer service number or complaint department ...

..

Does it go PPPFFFFFFFFFFFFFFFFFFFFT as the fuel pump primes?

08-28-2022, 02:14 PM	#1
Steve65 Drives: 2013 Join Date: Mar 2017 Location: Smyrna Posts: 84	How to handle service problem Have a problem with driver side door making a strange noise when opening. Had an 8am appointment with local dealer. The person took car back at 8 and put in work bay. After an hr the woman told me the worker was a no show. She pulled it into another bay. After a other 70 minutes the service advisor came to me and said had to order part and that it would be $65. My car is a 2020 with low miles. Should b covered under warranty .... He would call Tuesday to set appointment. No call Tuesday or Wednesday. I called Thursday and asked for my advisor and was told unavailable The person on the phone couldn't even find that my Camaro was even looked at .. But he would pass on to my adviser . Friday afternoon I called and speak to Service Manager. Was told unavailable but would pass my info along. This is a dealer in Marietta Georgia. Is there maybe an 800 customer service number or complaint department ... ..

08-28-2022, 02:46 PM	#2
Ox45 Hillbilly Highness Drives: 2001 S10, 2022 LT1 Vert Join Date: Jul 2018 Location: GA, USA Posts: 72	Rick Hendricks over in Buford has been fair to me. __________________ 2017 1LT RS Vert Black (SOLD) 2019 1LT RS Vert Gray (SOLD) 2020 LT1 Vert White (SOLD) 2022 LT1 RS Vert Red - Current

08-28-2022, 03:41 PM	#4
Ox45 Hillbilly Highness Drives: 2001 S10, 2022 LT1 Vert Join Date: Jul 2018 Location: GA, USA Posts: 72	I have only done service at Rick Hendricks and they have been fairly good. I have never been able to get a decent deal from sales there. It may be worth a shot seeing what they can do for your issue. The service advisors there have always been pretty good. __________________ 2017 1LT RS Vert Black (SOLD) 2019 1LT RS Vert Gray (SOLD) 2020 LT1 Vert White (SOLD) 2022 LT1 RS Vert Red - Current

08-28-2022, 03:17 PM	#3
Steve65 Drives: 2013 Join Date: Mar 2017 Location: Smyrna Posts: 84	That's where I bought my last Camaro. This one Carl Black. Been having service down at Steve Raymond. But not anymore ⁰

08-28-2022, 04:01 PM	#5
AZIROC Drives: '86 IROC-Z '18 ZL1 Join Date: Jul 2019 Location: Arizona Posts: 734	Sounds like you should go and get ur car back and take it to a different dealer. Also when you get that generated email asking about ur experience, don't hold back. A negative review will actually get you a phone call and see where they messed up. Or atleast at any decent dealership.

08-28-2022, 05:26 PM	#6
Palutz Banned Drives: 22 ZLE M6 Join Date: Jul 2014 Location: Corpus Christi Posts: 601	Yeah I’d take my car and never spend another penny with them. The local dealer that’s 3 minutes away is as bad as you described and they’ll never get my business again. They also wanted 5k over sticker when I was looking to order my ZLE. Now I drive 30 minutes to another dealership and I only have great things to say about them.

08-29-2022, 03:03 AM	#7
Wyzz Kydd Banned Drives: 2018 Camaro SS1 1LE Join Date: Feb 2017 Location: Georgia Posts: 1,595	Bellamy Strickland has been my go to Chevy dealership for 5 years now.

08-29-2022, 05:27 AM	#8
dmcmahan60 Drives: 2017 SS Join Date: Jan 2018 Location: Arab, AL Posts: 763 View My Garage	Go straight to the General Manager of the Dealership and voice your concerns. If that does not work, find another dealership!

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