2015 Mylink buttons broken / non responsive

[zenben]

I have about 350 miles on my new 2015 2LT...and last night the "Dest" and "Nav" buttons on the right side bezel of the nav head unit stopped working. Tried restarting the car several times to see if it was just a software glitch or something. I can only get into the navigation from the home page screen by pressing it's corresponding icon. Searching camaro5.com, I have seen that some people had issues with this back with 2013 models. Anybody else experience this? Ridiculous that I am having an issue like this at the end of the Gen. 5 development cycle. Any thoughts before I go and waste hours at the dealership?
Thanks.

[Splitter]

Plan a day to waste hours at the dealership. Have them take care of any other issues you may be having too. Steering wheel peeling, HVAC issues, etc...

[Chevrolet Customer Svc]

Originally Posted by zenben

I have about 350 miles on my new 2015 2LT...and last night the "Dest" and "Nav" buttons on the right side bezel of the nav head unit stopped working. Tried restarting the car several times to see if it was just a software glitch or something. I can only get into the navigation from the home page screen by pressing it's corresponding icon. Searching camaro5.com, I have seen that some people had issues with this back with 2013 models. Anybody else experience this? Ridiculous that I am having an issue like this at the end of the Gen. 5 development cycle. Any thoughts before I go and waste hours at the dealership?
Thanks.

zenben,

Sorry that there is a concern with the buttons on your MyLink. I understand the displeasure when dealing with a matter like this, especially on a new vehicle. Although you're seeking opinions from others, I'd be happy to communicate your concerns with the Customer Experience Managers (CEM) at your GM dealer of choice. Please know that you're welcome to message us privately if you would like to discuss this further, or if you simply want this matter documented.

William R.
Chevrolet Customer Care

[zenben]

Uh-oh Intermittent electronic issues. During my 2 hour drive home from work tonight, the MyLink system crashed while driving. The screen went blank and it essentially re-booted itself. The upside is...that after the "reboot", the Nav, Dest, and Rpt buttons are now working again as they did during my first 4 days of Camaro ownership.

[bandit38]

Originally Posted by zenben

Uh-oh Intermittent electronic issues. During my 2 hour drive home from work tonight, the MyLink system crashed while driving. The screen went blank and it essentially re-booted itself. The upside is...that after the "reboot", the Nav, Dest, and Rpt buttons are now working again as they did during my first 4 days of Camaro ownership.

Maybe that was all it needed to be fixed….just a hard re-boot !

I hope that does it

[RatedZ]

Had the same issue with our 2013 SS. Had to take it back to the dealer and they had to order a new bezel so expect to take it back twice for the repair.