Got spanked by gmpartsdirect - Page 2 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

67 Convertible · 03-31-2010, 10:18 AM

Quote:

Originally Posted by clg_98ta

Yep, gmpartsdirect is not particularly consumer oriented. They have high processing/shipping fees and poor return policies. They have also been extremely
slow on orders in the past.

I ordered the splash guards on Monday. $144 with free shipping. But then there's a $16 handling fee tacked on??? They tell you free shipping, but it's really not, they're charging $16....."handling". At any rate, $160 total is still a pretty good price, just don't like how the pricing is stated. Don't bs me saying shipping is free.

d69chris · 03-31-2010, 10:26 AM

Use them where they are useful and know how their system operates.

I have had 5-6 orders with them with no problems, no return attempts.

Research, research, research!

harleypdd · 03-31-2010, 10:30 AM

Quote:

Originally Posted by ninety6

Why are people on the internet so negative sometimes?

Quote:

Originally Posted by balthazar

someone starts a valid thread, and someone crawls all up in their a$$ for no good reason.

Just an amusing observation...

I frequent several forums (i.e.- Diesel Place, Corvette Forum, Delphi Forums, etc...) unfortunatley there are always a few members that enjoy posting negative/smart a$$ responses. I guess it's easy to be that way while sitting behind the computer.

I guess it gives us something to post about, just my observation.

KIMBERSSGIRL1 · 03-31-2010, 10:34 AM

Haven't had a good experiance with GM Parts Direct either with any of our cars.
Ordered two different part numbers for some roof rails for our Monte SS.
Showed they were in stock and they sent two of the same thing. Trouble was they were not universal.

They sent a e-mail saying they were out of one side and were out of production.
Wrote them a e-mail for a return. Replied a few days later.
Then charged me a restocking fee and said they would credit my credit card.

Never seen the credit on my account after many inquiries to them.

So beware!
Sometimes there good for newer parts & prices but I won't deal with them again!

d69chris · 03-31-2010, 10:39 AM

Dispute your credit card charge, that will get their attention!

Mr Smith · 03-31-2010, 10:43 AM

Im curious..People have said their shipping takes a while. I got my guages within a week..I dont consider that to be an unusualy long time.

Mr Smith · 03-31-2010, 10:54 AM

Ask for the hot live assistant...

ChriSS84 · 03-31-2010, 11:09 AM

Quote:

Originally Posted by balthazar

I love how half the time someone starts a COMPLETELY retarded thread, and nobody says anything and most people go along with it.

And the other half of the time, someone starts a valid thread, and someone crawls all up in their a$$ for no good reason.

Just an amusing observation...

Wish we all could be cool like you!

hot_rod · 03-31-2010, 12:55 PM

.........

Shuffler · 03-31-2010, 01:01 PM

To keep their pricing they have requires some rules.

Takes manpower to handle restocks, paperwork and such. Not to mention what the seller has to pay to the card companies. Thier fee sounds reasonable.

Next time..... no every time before you purchase something, take the time to look around first.

slp427 · 03-31-2010, 01:42 PM

Well, I guess that is the cost of doing business. They have chosen to adopt policies that alienate customers. There are plenty of business models that value their customers and encourage repeat business. I'm not goin back. Done with gmpartsdirect. I wouldn't mind paying even a 20% restock fee, but to make it a $20 minimum is a ripoff!

600hp-lpe · 03-31-2010, 02:02 PM

I learned my lesson... no repeat business from me.

GMPARTSDIRECT SUCKS!

blkngldbabe · 03-31-2010, 02:53 PM

I can always come up with GM part numbers as that's what I do for a living... :P

RedJewel2SS · 03-31-2010, 04:33 PM

i would keep the OE locks, and return the gorilla locks.

IMHO... and i have valid proof considering i worked at a tire shop for 5 years and dealt with gorilla locks... the OE locks are a far better quality lock. you DO NOT need a separate lock for each lug, that is just retarded

one per wheel is enough to keep burgulars away... you literally have to hammer a socket onto the lug and break the lock off to achieve victory... and a loud burgular is a dumb burgular

i have the OE locks on my car and am very satisfied with how they compare to the cheapo locks i've dealt with at my previous job!

03-31-2010, 10:26 AM	#16
d69chris Florida C5 Drives: 2010 Camaro 2SS Vortech L99 IOM Join Date: Jul 2009 Location: Tequesta, FL Posts: 2,610 View My Garage	Use them where they are useful and know how their system operates. I have had 5-6 orders with them with no problems, no return attempts. Research, research, research! __________________ Ordered 11/08/08....Del. 08/05/2009 Loving every minute of it! Don't hate me because i'm Pretty....

03-31-2010, 10:34 AM	#18
KIMBERSSGIRL1 2010 RS/SS Camaro Owner! Drives: 2010 Camaro SS/RS Join Date: Apr 2009 Location: Salem/Derry,N.H. Posts: 149	Haven't had a good experiance with GM Parts Direct either with any of our cars. Ordered two different part numbers for some roof rails for our Monte SS. Showed they were in stock and they sent two of the same thing. Trouble was they were not universal. They sent a e-mail saying they were out of one side and were out of production. Wrote them a e-mail for a return. Replied a few days later. Then charged me a restocking fee and said they would credit my credit card. Never seen the credit on my account after many inquiries to them. So beware! Sometimes there good for newer parts & prices but I won't deal with them again! __________________

03-31-2010, 10:39 AM	#19
d69chris Florida C5 Drives: 2010 Camaro 2SS Vortech L99 IOM Join Date: Jul 2009 Location: Tequesta, FL Posts: 2,610 View My Garage	Dispute your credit card charge, that will get their attention! __________________ Ordered 11/08/08....Del. 08/05/2009 Loving every minute of it! Don't hate me because i'm Pretty....

03-31-2010, 12:55 PM	#23
hot_rod Drives: 2010 2SS RS Join Date: Feb 2010 Location: Texas Posts: 1,222 View My Garage	......... Attached Images

03-31-2010, 01:01 PM	#24
Shuffler God Bless Dawson Drives: Synergy for my Daughter Join Date: Feb 2010 Location: Texas Posts: 3,057	To keep their pricing they have requires some rules. Takes manpower to handle restocks, paperwork and such. Not to mention what the seller has to pay to the card companies. Thier fee sounds reasonable. Next time..... no every time before you purchase something, take the time to look around first. __________________

03-31-2010, 10:43 AM	#20
Mr Smith Born again Hot Rodder Drives: Black 1SS/RS LS3 M6 Join Date: Sep 2009 Location: Cartoon City, Nevada Posts: 680 View My Garage	Im curious..People have said their shipping takes a while. I got my guages within a week..I dont consider that to be an unusualy long time.

03-31-2010, 10:54 AM	#21
Mr Smith Born again Hot Rodder Drives: Black 1SS/RS LS3 M6 Join Date: Sep 2009 Location: Cartoon City, Nevada Posts: 680 View My Garage	Ask for the hot live assistant...

03-31-2010, 01:42 PM	#25
slp427 Drives: 2010 2SS/RS CGM w/IO Int SLP ZL427 Join Date: Jan 2010 Location: Chicago Posts: 39	Well, I guess that is the cost of doing business. They have chosen to adopt policies that alienate customers. There are plenty of business models that value their customers and encourage repeat business. I'm not goin back. Done with gmpartsdirect. I wouldn't mind paying even a 20% restock fee, but to make it a $20 minimum is a ripoff!

03-31-2010, 02:02 PM	#26
600hp-lpe Drives: 2010 Join Date: Jul 2009 Location: NH Posts: 4,788	I learned my lesson... no repeat business from me. GMPARTSDIRECT SUCKS!

03-31-2010, 02:53 PM	#27
blkngldbabe Barossa's handler Drives: 2LT/RS RJT Join Date: Mar 2010 Location: Highland Chev,Aurora Ontario Posts: 1,097	I can always come up with GM part numbers as that's what I do for a living... :P __________________ SLP's GTA Master Specialty Vehicle and Master Parts Dealer

03-31-2010, 04:33 PM	#28
RedJewel2SS 12.23s@113mph Drives: 2SS/RS, A6, just a few bolt ons Join Date: Jul 2009 Location: Houston, TX Posts: 1,197	i would keep the OE locks, and return the gorilla locks. IMHO... and i have valid proof considering i worked at a tire shop for 5 years and dealt with gorilla locks... the OE locks are a far better quality lock. you DO NOT need a separate lock for each lug, that is just retarded one per wheel is enough to keep burgulars away... you literally have to hammer a socket onto the lug and break the lock off to achieve victory... and a loud burgular is a dumb burgular i have the OE locks on my car and am very satisfied with how they compare to the cheapo locks i've dealt with at my previous job! __________________ RIP Cammie 7/15/2009 - 4/1/2011

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