SiriusXM Problems!!!!

crazypurgatory · 08-28-2019, 03:42 PM

What is wrong with the people that answer the phone?They speak broken English have heavy accents and don't seam to understand English? I wanted to cancel my service because all I want is music all of it you know there special artist channels and for that you need to buy the top of the line package and I just can't see paying 300 bucks a year. they were giving it to me for 130 a year all in but every year I have to call up and so called cry to them about how I can't afford there service and then they lower the rate down to 130 bucks. But still I have to talk to somebody that speaks broken English have heavy accents and don't seam to understand English.

So this year I called and the same dam thing but they would not lower the rate. So I told them I wanted to cancel my service. Well they could not except that I wanted to cancel my service and they got me very up set because again broken English have heavy accents and don't seam to understand English. so I hung up called the credit card co. and put a block so they could not charge me. done deal right? wrong!!! I get an e-mail saying they could not process the payment and that I was going to accrue charges until I cancel or give them a CC number.
So I called them and the same BS yelled at the guy on the phone because he could not understand want I was saying and kept trying to sell me a package.
Hung up on him and made one last call and got a woman that spoke "OK English and understood what I was saying" and was able to cancel my service. Or so she said. I guess I will find out in a day or two if it was canceled. I just don't get it! I love having the service in my car but it's overpriced for what I want and they don't have a package like I have explained. has any body else here had any problems like me?
I just don't get why is it so hard to find somebody that speaks and understands English?

And if I have offended any body I am very sorry that's not my intent.

So please don't be offended.

SSJ455 · 08-31-2019, 07:16 PM

Too many places outsource they customer service overseas.

Stingr69 · 09-01-2019, 08:28 AM

Mail a certified letter with return receipt requested to them where you are asking to cancel your service. Keep a copy with your receipt. Block the credit card AND their email address - Done. Ignore them.

If they really want to stop sending you free music, they can do it.

I had a similar experience with an unrelated vendor. They threaten you with collection and ruining your credit but they know it would be a waste of time to actually do that. These clowns still want my business even after this?!??! -HA!

08-28-2019, 03:42 PM	#1
crazypurgatory Drives: 2013 2LS inferno orange camaro Join Date: May 2017 Location: West Palm Beach Posts: 7	SiriusXM Problems!!!! What is wrong with the people that answer the phone?They speak broken English have heavy accents and don't seam to understand English? I wanted to cancel my service because all I want is music all of it you know there special artist channels and for that you need to buy the top of the line package and I just can't see paying 300 bucks a year. they were giving it to me for 130 a year all in but every year I have to call up and so called cry to them about how I can't afford there service and then they lower the rate down to 130 bucks. But still I have to talk to somebody that speaks broken English have heavy accents and don't seam to understand English. So this year I called and the same dam thing but they would not lower the rate. So I told them I wanted to cancel my service. Well they could not except that I wanted to cancel my service and they got me very up set because again broken English have heavy accents and don't seam to understand English. so I hung up called the credit card co. and put a block so they could not charge me. done deal right? wrong!!! I get an e-mail saying they could not process the payment and that I was going to accrue charges until I cancel or give them a CC number. So I called them and the same BS yelled at the guy on the phone because he could not understand want I was saying and kept trying to sell me a package. Hung up on him and made one last call and got a woman that spoke "OK English and understood what I was saying" and was able to cancel my service. Or so she said. I guess I will find out in a day or two if it was canceled. I just don't get it! I love having the service in my car but it's overpriced for what I want and they don't have a package like I have explained. has any body else here had any problems like me? I just don't get why is it so hard to find somebody that speaks and understands English? And if I have offended any body I am very sorry that's not my intent. So please don't be offended.

08-31-2019, 07:16 PM	#2
SSJ455 Drives: "Kara Zor-El" 2017 2SS HBM Join Date: Jul 2014 Location: Lower Hudson Valley Posts: 2,036 View My Garage	Too many places outsource they customer service overseas. __________________ Lead me not into temptation. I already know the way. Lana? Lana? LANA! LAAANAAAA!!!! What? Dangerzoooooone.

09-01-2019, 08:28 AM	#3
Stingr69 '69 Owned Since '79 Drives: '69 Z/28 LeMans Blue w/White Join Date: Oct 2008 Location: LR AR Posts: 1,847 View My Garage	Mail a certified letter with return receipt requested to them where you are asking to cancel your service. Keep a copy with your receipt. Block the credit card AND their email address - Done. Ignore them. If they really want to stop sending you free music, they can do it. I had a similar experience with an unrelated vendor. They threaten you with collection and ruining your credit but they know it would be a waste of time to actually do that. These clowns still want my business even after this?!??! -HA!