01-16-2015, 12:36 PM | #1 |
Dunder Mifflin Inc.
Drives: 2012 2SS/RS Convertible Join Date: Jan 2014
Location: Cincinnati
Posts: 468
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Anybody else have problems PhastekPerformance shipping?
So, this is the FOURTH time in a row now that USPS has screwed up my package from PhastekPerformance. Up until about last August, Phastek's 2 day shipping has been incredibly reliable and the package would always get here on that second day. But, the last 4 orders from them have all been shipped (via 2 day shipping) and have taken well over a week to get here. I ordered a package on both Monday and Tuesday, but USPS hasn't updated anything past "Pre-Shipment Info Sent To USPS", no estimated date of delivery, nothing even indicating that it's shipped at all.
So, what is going on with USPS? I absolutely LOVE PhastekPerformance, but I seriously cannot stand this anymore. If the one package doesn't come today, i'm going to be furious. Ugh. UPDATE: Phastek overnighted me both of the orders via UPS and I got them today. I can't thank them enough for such tremendous customer service, they stayed in contact the entire time. This reassures the fact that it's not Phastek having issues with shipping, it's USPS. Thank you to Phastek customer service! Last edited by CyberGreyConvertible; 01-21-2015 at 01:57 PM. |
01-16-2015, 01:22 PM | #2 |
Drives: 2014 Camaro 1SS Join Date: Nov 2014
Location: Michigan
Posts: 525
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I stopped ordering from Phasetek when the licenses plate bulbs I bought blew after a few months and they wanted me to fill out a bunch of forms to send them back. No thanks.
If the USPS site only has pre-shipment info, it probably means Phasetek hasn't actually mailed it yet, otherwise it would be recorded in the USPS system when it was scanned in. |
01-16-2015, 01:25 PM | #3 | |
Dunder Mifflin Inc.
Drives: 2012 2SS/RS Convertible Join Date: Jan 2014
Location: Cincinnati
Posts: 468
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Quote:
When my LED fog lights burnt out, they sent me a brand new pair with essentially no questions asked, Ive always been incredibly pleased with their customer service. I called Phastek yesterday and they said that the package shipped, so I really think it's USPS causing the problems here. |
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01-16-2015, 01:28 PM | #4 |
Drives: 2012 45th Anniversary 2SS LS3 Join Date: Feb 2012
Location: Charlotte, NC
Posts: 2,812
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Yea, they take forever. I won't buy from them ever again.
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01-16-2015, 01:30 PM | #5 | |
Drives: 2014 Camaro 1SS Join Date: Nov 2014
Location: Michigan
Posts: 525
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Quote:
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01-16-2015, 01:37 PM | #6 |
Moderator
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This thread has been moved to the proper forum.
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Operation Demon//Buy at Invoice//RACECARWEAR RESPECT ALL CARS. LOVE YOUR OWN. warn 145:159 ban |
01-16-2015, 02:25 PM | #7 |
Drives: 2000 Camaro SS Join Date: Feb 2010
Location: Louisville, Ky.
Posts: 25,179
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If it says "Pre-Shipment Info Sent To USPS" and nothing has happened for days after that it means one of two things:
1) Phastek created a shipment but has not sent out the order yet for whatever reason. 2) When the package was picked up mail carrier failed to scan it "picked up". If that scan is not made then no other scan after that will be recorded. Either way, I would contact Phastek to find out. If it turns out that it is scenario #2 then Phastek needs to say something to the mail carrier and perhaps his/her supervisor about it. It would be an easy fix. |
01-16-2015, 02:27 PM | #8 |
Bayou City Muscle Cars
Drives: 2013 2SS Dusk Edition Join Date: Jan 2013
Location: Houston Texas
Posts: 1,443
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Never ever an issue with those guys.. class acts they will take care of you call them.
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2013 2SS Dusk Edition
Lethal Racing Stage V PER 418ci Forged LS3 530/520 SAE |
01-16-2015, 02:54 PM | #9 | |
Dunder Mifflin Inc.
Drives: 2012 2SS/RS Convertible Join Date: Jan 2014
Location: Cincinnati
Posts: 468
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Quote:
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01-16-2015, 03:15 PM | #10 |
Drives: 2016 1SS Join Date: Apr 2012
Location: Houston, TX
Posts: 3,815
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PM Sent.
Thank you, Ricardo |
01-16-2015, 04:07 PM | #11 |
Dunder Mifflin Inc.
Drives: 2012 2SS/RS Convertible Join Date: Jan 2014
Location: Cincinnati
Posts: 468
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Just got off the phone with Phastek, definitely something on USPS' end, but the package should be here by tomorrow (I'll update the thread tomorrow). Once again, Phastek's customer service come through to help ease the process! Thanks again to Phastek helping me out here!
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01-16-2015, 08:10 PM | #12 |
Drives: 2010 Camaro 2SS/RS LS3 Join Date: Oct 2013
Location: Kernersville, NC
Posts: 931
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Phastek is the best never have had an issue with them. Just ordered a catch can and info said it would take 2-3 weeks I figured is was coming from the supplier, I had it in 3 days. I will always order from Phastek even if it cost a few dollars more.
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Hurst Short Throw Shifter, K&N CAI, SRP Racing Pedals, GM Performance Exhaust, GM GFX Package
Lakewood Strut Tower Brace, JBA Shorty Headers, JBA 8 MM Wires, Airaid TB Spacer, Phastek CAI Scoop, Washer Bottle Relocation Kit, Stainlees Steel Brake Lines, Brake Performance Slotted and Drilled Rotors, BMR Tunnel Brace, BMR Trailing Arms, BMR Subframe Connectors, Borla ATAK Muffelers, Z28 Wickerbill Spoiler, VTC, Bow Tie Delete, BMR Adjustable Front Swaybar, BMR End Link Kit, BMR Extreme Rear Anti-Roll Kit, Diablo I1000 "InTune" |
01-17-2015, 05:11 PM | #13 |
Dunder Mifflin Inc.
Drives: 2012 2SS/RS Convertible Join Date: Jan 2014
Location: Cincinnati
Posts: 468
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Package never came today, and still no tracking updates whatsoever. Even on the second order that I placed 2 days later (shipped on the 15th), there's zero tracking updates. Fantastic.
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01-19-2015, 10:09 AM | #14 |
Drives: 2016 1SS Join Date: Apr 2012
Location: Houston, TX
Posts: 3,815
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To answer the statements said above about your shipment.
1) When we make a label and update the order the package goes out either that same day or the next day. Depending on what time the label is made, if we can catch them we will ship it. 2) Most likely the scan was never made at the post office or by the driver. We have talked to USPS about the issue and they are looking into it because all carriers should scan the packages, no excuses. We do inform our carrier and USPS about this issue when they come up, which is not very often. CyberGreyConvertible, Got an update this morning about your orders. Both orders did ship. The first one shipped USPS First Class on 1/13/2015, which usually takes 3-5 business days, and the second one shipped USPS First Class on 1/15/2015 and does show that it should be delivered on 1/20/2015. We would assume that you will be both packages on the same day and since the mail is not running today they both might be delivered on 1/20/2015. The first one still does not have an update but we talked to Nick at your local Post Office and the Post Master has your tracking numbers. Once they are done going through the shipment they got this morning they will give me a call to let me know if they got the packages. Even though their office is technically closed they are going to give me an update as soon as possible. Once I have an update I will let you know. Thank you for being patient and understanding with what we must do to find the packages for you. Thank you, Ricardo |
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