04-18-2019, 10:21 PM | #71 | |
Account Suspended
Drives: '14 Jetta 1.8, '19 1SS Join Date: Mar 2010
Location: San Diego
Posts: 886
|
Quote:
|
|
04-19-2019, 12:05 AM | #72 |
Drives: 2001 Onyx Black/Ebony SS. 427/M6 Join Date: Apr 2016
Location: Sussex, Wi
Posts: 509
|
Having been a dealer tech for 17 years now, I get the enticment of a nice car coming in. Even more so on ones that have aftermarket exhaust (referring to the posts about revving the cars in the shop). We're all car guys in the shop too, I want to see what it sounds like, check it out on the hoist to see what you've put on it etc. That doesn't mean it is going to get rev'd to red line or bounced off the limiter, that is ridiculous. I feel I'm a pretty respectful person, but on the flip side I have seen some techs, usually pretty young ones just starting in the field, do some stupid sh*t. I've also seen lot attendants/porters be just as, if not more, stupid. They are usually high school kids or college kids, so unfortunately their level of maturity is fairly low. I could really see this in a small town area if your dealer isn't a "high performance" dealer where they would regularly see these types of cars.
The type of "test drive" performed obviously wasn't necessary at all. I would've still performed a post repair test drive to ensure that the conditions the car goes through while driving, NVH, are not what is causing the A/C to fail. I wouldn't want you to be driving home and the problem happens again where you have to come back, upset, that it wasn't fixed right the first time. Just as a heads up too, you may have expressed to the service writter/advisor that you felt the vehicle didn't require a test drive for diagnosis, but I doubt it was written on the repair order. Also, the fine print next to where you sign the repair order should state something like "you give us (the dealership) permission to drive your vehicle" etc. I recommend if anyone here does not want their vehicle test driven, make sure it is written on the repair order. Whether it is part of the complaint line or on it's own separate line and not hand written on the "hard copy" (original paper repair order, not a copy) repair order. A lot of places use computer repair order systems, so the tech never lays hands on the phsyical repair order, where if it were hand written, they would never see it. Same with car washes etc. The hardest request I hate dealing with is "do not move the seat or steering wheel". If you want me to safely move your. vehicle, even just in the lot/shop, I need to be able to comfortably reach the pedals and steering wheel. If test driving the car, I may also have to move the mirrors. Now, I'm not saying this was acceptable at all, but is it really abuse of the vehicle? It was built to handle track day conditions at speeds well above 80 mph. At 80, its maybe 50% it's speed capability.... yes, it shouldn't have happened, especially in the areas it was likely driven, for safety concerns and respect of other peoples property. But honestly, I wouldn't be worried about damage to the car, knowing that it was built to handle much more. My worry there I think would be mainly to the clutch, does this person really know how to drive a manual transmission? Maybe tires as well... that's atleast something you could see and point out before you left the property with your vehicle. |
04-19-2019, 05:49 AM | #73 |
Drives: 2018 SS 1LE Join Date: Aug 2018
Location: Indianapolis
Posts: 156
|
I ALWAYS worry about how my car will be treated when I bring it in for service as they usually have a young person moving the cars around and you can almost guarantee they are going to abuse your car. One thing I miss greatly about my previous Ford dealership service guy. He was an enthusiast himself and always pulled my car around personally, and monitored anyone else driving it. A good service advisor is worth their weight in gold IMO. Not to hijack your thread but I just brought my 1LE in for it's first service and it's amazing to me that neither my salesman or the service guy were familiar with the car. Salesman couldn't explain what the rev match was/did, and the service guy asked me if the hood wrap came from GM when I had issues with it (creases and poorly cut around the heat extractors). To top it off, when I got home I saw they only put 8 qts of oil in the car with the first oil change. Had to go back and explain the car takes 10 qts, like it says in the owners manual. Car was 1 1/2 qts low
|
04-19-2019, 06:40 AM | #74 |
Drives: 2001 Onyx Black/Ebony SS. 427/M6 Join Date: Apr 2016
Location: Sussex, Wi
Posts: 509
|
Madscotsman: I am not surprised. Dealership people arent always car people. My previous dealership owner family decided they wanted to hire some people out of the higher end restaurants for service writing because "they know to cater to a certain type of client". To the dealer, it's just a sales position, the product is just different. I remember there being a former salesman in VW that was a big enthusiast, could tell you anything you wanted to know etc. Didnt last long because he was just too much for customers. Then there is the turn over rate... thats a whole other topic.
|
04-19-2019, 06:52 AM | #75 |
Drives: 2018 Camaro 1SS 1LE Join Date: Apr 2019
Location: NC
Posts: 128
|
|
04-19-2019, 12:26 PM | #76 | |
|
Quote:
As the late great Sheriff Bufford T. Justice would say, "You can think about it... but donnnn't do it."
__________________
2017 ZL1 A10 2017 2SS M6: (SOLD) || 2014 2LT Convertible: (SOLD) || 2010 2LT M6 Supercharged:(SOLD) || 1987 IROC-Z 5.0 M5: (SOLD) |
|
04-19-2019, 12:27 PM | #77 | |
Drives: 2018 Redline Edition 2SS Join Date: Dec 2014
Location: Mays Landing, NJ
Posts: 778
|
Quote:
I'm only playing, I'm not a perv.
__________________
2018 Redline Edition 2SS- A8, NPP, MRC, Recaro seats, ECS Novi 1500 tuned by EFX, cat deletes, Mighty Mouse Wild CC, GM STB, smoked ZL1 3rd brake light, Xpel XR Black 35% tint all around, Street Scene front splitter, C7 Carbon ZL1 side skirts Drake Muscle Car wicker bill, Adams Polishes Ceramic Coating
2010 Infiniti G37x Sedan for the DD. |
|
04-19-2019, 12:47 PM | #78 | |
Drives: 2020 V6 Auto 3LT RS Join Date: Apr 2019
Location: Kansas City
Posts: 173
|
Quote:
|
|
04-20-2019, 07:54 AM | #79 | |
Drives: 2001 Onyx Black/Ebony SS. 427/M6 Join Date: Apr 2016
Location: Sussex, Wi
Posts: 509
|
Quote:
I was speaking with a co-worker about this post, who is currently a Porsche Parts Dept guy but was a Nissan/Chevrolet tech at the dealer across the street some time ago. He was telling me about a 5th gen ZL1 that had come in. Customer complaint: Vehicle will not do donuts any more. Apparently the guy had curbed his car and had it repaired at a Chevy dealerships body shop on the other side of the city. Afterward, seems he was right back to his driving habits and couldn't get the car to do donuts anymore. He brought it in and said he didn't want it back until he could resume his donuts. Apparently nothing wrong with the car, just he had forgotten how to turn off all the driving nannies. Of course, the tech had to ensure the car would do as the customer wanted, so they went out and did some donuts in a nearby empty parking lot. I can only imagine what other people passing by were thinking, when in actuality they were doing what this customer wanted. When the customer returned, they showed him how to disable everything. When leaving, he promptly left in a burn out down the street, haha. I understand this not the norm, but just shows that not eveything at a dealer is mistchif. I've been on the receiving end of a call one time after I returned from an extended test drive. The customers friend had seen the car on the side of the freeway with the hazards on, called their friend to notify them to which they called the advisor wanting to know why their car was on the side of the freeway. The vehicle was in for a transmission shifting concern and what they didnt know is that in order to program the downshifts on this vehicle, you have to get up to speed in 7th gear (highest available for that transmission) and then coast all the way down to 1st without touchilng the brakes. The only place available to do so, without breaking the speed limit., was the freeway. This had to be performed multiple times in order for the vehicle to recognize "good" downshifts between every gear. Sometimes it will only recognize 1 or 2 downshifts out off all 6, so you have to repeat and repeat until you've gotten them all mutiple times. |
|
04-20-2019, 12:45 PM | #80 |
Retired from GM
Drives: 2017 Camaro Fifty SS Convertible Join Date: Mar 2017
Location: Detroit
Posts: 5,233
|
Two words.....valet mode.
I took my car to a local tire shop because I had a right rear flat. They came out to tell me that I had a nail in the tire and that between the nail and my very low tread (I was planning to replace it soon) they recommended just buying a new tire. I figured, I'll just take it back to my dealer and see if I can get one more tire replaced on my wheel and tire warranty. So they take me out back to show me the tire. There are 3 techs under my hood pointing at stuff and reading my Chris Frech plate. Now, that didn't bother me, and I didn't mind answering all their questions, but I did give them $#!t about what made them go under the hood for a flat tire in the first place. So, when I took it from there to the Chevy dealer, I decided that I would put it in valet mode when I left it at the dealer. Valet mode locks out the stereo, and locks the trunk. It won't dial back the power at all, but I expect a lot of techs would think it did once they realize that they can't control the stereo. And....BONUS....they did replace the tire under warranty. 5th tire replacement in 2-1/2 years on the warranty. I was going to buy a new tire next week anyone, since this was the only tire on the car that had not been replaced under warranty. Saved me a few hundred bucks. But, again...valet mode works.
__________________
2017 CAMARO FIFTY SS CONVERTIBLE
A8 | MRC | NPP | Nav | HUD | GM Performance CAI | Tony Mamo LT1 V2 Ported TB | Kooks 1-7/8” LT Headers | FlexFuel Tune | Thinkware Q800 Pro front and rear dash cam | Charcoal Tint for Taillights and 3rd Brakelight | Orange and Carbon Fiber Bowties | 1LE Wheels in Gunmetal Gray | Carbon Fiber Interior Overlays | Novistretch bra and mirror covers | Tow hitch for bicycle rack | |
|
|
Post Reply
|
|
|