Chevy Order Tracking

JoeG · 09-17-2013, 04:12 PM

My order was at status 3300 last week (per Becky). It's been status queued for production on the Chevy Order tracking site. Today when i checked the site I get this message. Anyone know why?

laborsmith · 09-17-2013, 04:44 PM

Did the dealership change hands or merge with another dealer?

Other than that, I have no idea.

Laborsmith

Cphi22 · 09-17-2013, 04:59 PM

I checked on mine and got the same message. Maybe the web site is having problems?

dennisW · 09-17-2013, 05:02 PM

I got the exact same message - so I sent an email request, as the message stated. I'm presuming the site is being updated.

occar · 09-17-2013, 05:21 PM

For a while before it just returned nothing. No error, just back to the page. It's just not working right now. I get the same thing.

laborsmith · 09-17-2013, 05:28 PM

I should have thought of that. Whether updating (unlikely in the middle of the day) or overwhelmed (very likely given what is going on in BG) it does sound like a bandwidth problem.

Laborsmith

JoeG · 09-17-2013, 06:05 PM

Well at least I know it's not just my order. Does seem odd that they would do a website update mid day. I agree it's probably a site issue.

GreenC7Z-51 · 09-17-2013, 07:19 PM

I had considered posting earlier that we should all back off on checking our status 20 times a day, chatting, phoning, and let them have time to fix the site.

Lord knows I've heard every thing from my trips there! TPW 9/23, it's being built this week, and we can't tell you anything! (In that order)

I'm sure we broke it, and I'm sure when it works again it will be no better.

occar · 09-17-2013, 10:10 PM

That error message is only received on valid orders by the way. If you put in an prefer number not in the system, you get the normal order not found error.

67sidepipes · 09-18-2013, 07:52 AM

Just got the same message. System must be down or overloaded.

Chevrolet Customer Svc · 09-19-2013, 04:33 PM

Hey y'all,

We are very happy to report that we have begun shipping your 2014 Corvette Stingray! We know that you are very anxious for its arrival and we want to do everything we can to provide you with the most up to date information. We took note that using the Chevrolet Tracker on Chevy.com was not providing the best information. We have temporarily shut the system down for tracking Corvette Stingray orders, and encourage you to contact faq@chevrolet.com , your dealer or our Customer Care Team. If you would like more information on how to contact any one of these sources, please let us know.

Kelly J.
Chevrolet Customer Care

Ciscokid · 09-19-2013, 05:04 PM

I contacted faq this morning to see what the status of my order was and still haven't heard from anyone.
Is there an SLA on getting a response back from the alias?

It would be nice to understand what the expectation is with getting a response back from an email instead of a web based application.

SilverRay · 09-19-2013, 05:33 PM

Same here, no reply

JoeG · 09-19-2013, 09:59 PM

I sent FAQ an email today requesting an order status. Awaiting a reply.

09-17-2013, 04:12 PM	#1
JoeG Drives: 2014 Corvette Laguna Blue Z51 Join Date: Apr 2013 Location: Las Vegas Posts: 47	Chevy Order Tracking My order was at status 3300 last week (per Becky). It's been status queued for production on the Chevy Order tracking site. Today when i checked the site I get this message. Anyone know why? Attached Images

09-17-2013, 04:44 PM	#2
laborsmith Drives: 1969 Corvair, 2018 Camaro T4 RS Join Date: Mar 2009 Location: Detroit Metropolitan Area Posts: 2,881	Did the dealership change hands or merge with another dealer? Other than that, I have no idea. Laborsmith

09-17-2013, 04:59 PM	#3
Cphi22 Drives: C7 Join Date: Sep 2013 Location: Oregon Posts: 5	I checked on mine and got the same message. Maybe the web site is having problems?

09-17-2013, 05:02 PM	#4
dennisW Dennis Drives: c3, c4 Join Date: Jun 2013 Location: florida Posts: 19	I got the exact same message - so I sent an email request, as the message stated. I'm presuming the site is being updated.

09-17-2013, 05:21 PM	#5
occar Drives: n/a Join Date: Sep 2013 Location: n/a Posts: 69	For a while before it just returned nothing. No error, just back to the page. It's just not working right now. I get the same thing.

09-17-2013, 05:28 PM	#6
laborsmith Drives: 1969 Corvair, 2018 Camaro T4 RS Join Date: Mar 2009 Location: Detroit Metropolitan Area Posts: 2,881	I should have thought of that. Whether updating (unlikely in the middle of the day) or overwhelmed (very likely given what is going on in BG) it does sound like a bandwidth problem. Laborsmith

09-17-2013, 06:05 PM	#7
JoeG Drives: 2014 Corvette Laguna Blue Z51 Join Date: Apr 2013 Location: Las Vegas Posts: 47	Well at least I know it's not just my order. Does seem odd that they would do a website update mid day. I agree it's probably a site issue.

09-17-2013, 07:19 PM	#8
GreenC7Z-51 Drives: '04 C5 Z06 Le Mans, '14 C7 Z51 Join Date: Aug 2013 Location: Arizona Posts: 73	I had considered posting earlier that we should all back off on checking our status 20 times a day, chatting, phoning, and let them have time to fix the site. Lord knows I've heard every thing from my trips there! TPW 9/23, it's being built this week, and we can't tell you anything! (In that order) I'm sure we broke it, and I'm sure when it works again it will be no better.

09-17-2013, 10:10 PM	#9
occar Drives: n/a Join Date: Sep 2013 Location: n/a Posts: 69	That error message is only received on valid orders by the way. If you put in an prefer number not in the system, you get the normal order not found error.

09-18-2013, 07:52 AM	#10
67sidepipes Drives: 67 427/390 Vette Cpe - 2014 Z51 Cpe Join Date: Aug 2013 Location: South Carolina Posts: 39	Just got the same message. System must be down or overloaded.

09-19-2013, 04:33 PM	#11
Chevrolet Customer Svc Drives: GM Vehicles Join Date: Jun 2010 Location: Michigan Posts: 9,328	Hey y'all, We are very happy to report that we have begun shipping your 2014 Corvette Stingray! We know that you are very anxious for its arrival and we want to do everything we can to provide you with the most up to date information. We took note that using the Chevrolet Tracker on Chevy.com was not providing the best information. We have temporarily shut the system down for tracking Corvette Stingray orders, and encourage you to contact faq@chevrolet.com , your dealer or our Customer Care Team. If you would like more information on how to contact any one of these sources, please let us know. Kelly J. Chevrolet Customer Care

09-19-2013, 05:04 PM	#12
Ciscokid Drives: 2013 ZL1 Vert - BRM&2014 NRB Vette Join Date: Mar 2011 Location: Cary, NC Posts: 213 View My Garage	I contacted faq this morning to see what the status of my order was and still haven't heard from anyone. Is there an SLA on getting a response back from the alias? It would be nice to understand what the expectation is with getting a response back from an email instead of a web based application.

09-19-2013, 05:33 PM	#13
SilverRay Drives: 2014 Silver C7 Z51 Stingray Join Date: Aug 2013 Location: Brownsburg, IN Posts: 124	Same here, no reply

09-19-2013, 09:59 PM	#14
JoeG Drives: 2014 Corvette Laguna Blue Z51 Join Date: Apr 2013 Location: Las Vegas Posts: 47	I sent FAQ an email today requesting an order status. Awaiting a reply.