Broke a wheel stud/dealers are insane

beworthy3 · 04-11-2022, 07:28 PM

So yesterday I broke a rear wheel stud. Oh well. Ive always wanted to learn how to replace them myself but since this years first autox event is coming up I didnt want to feel rushed or end up getting stuck. So I took it to the dealer, its one wheel stud, how bad could it be (how naive). When i dropped it off they said it would probably be like $109 plus the part, kinda steep in my mind but it is what it is. I go home and get a call and they say its actually going to be $335 before tax. Nice. Said it was going to take an hour and a half and charged me $210 an hour for labor. Wouldnt have brought it there if I knew that. I pick the car up and drive home. Where I noticed my left outer exhaust tip was facing the ground. For $210 an hour they couldnt even tighten my exhaust back up properly. Cant believe they are charging that much for labor. I just cant justify going back unless I absolutely need to.

LiqTenExp · 04-11-2022, 08:23 PM

Where in Jersey?

CRF8 · 04-11-2022, 08:48 PM

Why go a dealer? No regular shops around?

Sent from my iPhone using Tapatalk

Christian1LE · 04-11-2022, 09:05 PM

Dealers are so stupid I hate them. I have a 2004 BMW that has an airbag light on (it turns on if you ever disconnect the seats). I went into BMW to see if they would reset it for me, they wanted to charge me 1 hour of labor to reset the airbag light, which should take no more than 4 minutes if you include the time to drive the car in and out of the service center.

Instead of just doing it and charging me like $30 they basically decide to just annoy me and I will never go back to that place again. I can reset it myself but you have to dl some software and it can only be installed on a windows 98 machine or something. Great way to lose customers.

I don't mind paying, but I'm not paying for 1 hour of labor for 5 minutes of work.

beworthy3 · 04-11-2022, 09:12 PM

It was Elkins Chevrolet.

Theres one shop but hes always pretty busy and I honestly didnt think they were going to hit me with that much. Next time he will get a call first

I feel your pain Christian. Ive learned my lesson too.

Camaro fanboy · 04-11-2022, 09:46 PM

500 usd an hour here in Sweden plus 25% taxes
U can feel your money being drained from u when u use them

Hotwheeltat · 04-12-2022, 07:01 AM

I'm a tech @ an Infiniti dealer and I sure as hell don't make $210 and hour. Why is it you think they should do anything for you for free? Go buy some tools and a jack and do it yourself.

beworthy3 · 04-12-2022, 07:46 AM

Quote:

Originally Posted by Hotwheeltat

I'm a tech @ an Infiniti dealer and I sure as hell don't make $210 and hour. Why is it you think they should do anything for you for free? Go buy some tools and a jack and do it yourself.

Hm, I sure as hell don't remember saying I wanted them to do it for free.

Hotwheeltat · 04-12-2022, 08:24 AM

You did say you had a loose exhaust tip that wasn't adjusted and tightened.

ember1205 · 04-12-2022, 09:12 AM

Quote:

Originally Posted by Hotwheeltat

You did say you had a loose exhaust tip that wasn't adjusted and tightened.

He said it wasn't "tightened back up" which means that the dealership loosened it / moved it and didn't return it back to the state it was in.

beworthy3 · 04-12-2022, 10:18 AM

Quote:

Originally Posted by ember1205

He said it wasn't "tightened back up" which means that the dealership loosened it / moved it and didn't return it back to the state it was in.

Thank you ember. My exhaust was removed during the service and not properly tightened when the service was completed. At $210 an hour for service something as simple as putting everything back properly isnt too much to ask for.

ember1205 · 04-12-2022, 10:34 AM

Quote:

Originally Posted by beworthy3

Thank you ember. My exhaust was removed during the service and not properly tightened when the service was completed. At $210 an hour for service something as simple as putting everything back properly isnt too much to ask for.

Bring them an invoice for your time to correct their mistake. I'm sure they'll appreciate it.

And then never go back there.

ctrlz · 04-12-2022, 10:47 AM

Like the OP, I usually do these things myself. In that context, $335 is absurd.
But my first guess when I saw this thread was $800.
OP, I congratulate you for getting out the door for less than $500

jamala00 · 04-12-2022, 10:57 AM

That's crazy...! Shop rates are getting out of control everywhere though. I needed my head unit flashed on my Harley. Took it in yesterday. $150/hour is their shop rates now. I remember when it used to be $80/hour

04-11-2022, 07:28 PM	#1
beworthy3 Drives: 2018 Camaro SS 1LE Join Date: Oct 2019 Location: New Jersey Posts: 255	Broke a wheel stud/dealers are insane So yesterday I broke a rear wheel stud. Oh well. Ive always wanted to learn how to replace them myself but since this years first autox event is coming up I didnt want to feel rushed or end up getting stuck. So I took it to the dealer, its one wheel stud, how bad could it be (how naive). When i dropped it off they said it would probably be like $109 plus the part, kinda steep in my mind but it is what it is. I go home and get a call and they say its actually going to be $335 before tax. Nice. Said it was going to take an hour and a half and charged me $210 an hour for labor. Wouldnt have brought it there if I knew that. I pick the car up and drive home. Where I noticed my left outer exhaust tip was facing the ground. For $210 an hour they couldnt even tighten my exhaust back up properly. Cant believe they are charging that much for labor. I just cant justify going back unless I absolutely need to.

04-11-2022, 08:23 PM	#2
LiqTenExp Drives: 2017 ZL1 Join Date: Jan 2017 Location: NJ Posts: 905	Where in Jersey? __________________ 2017 Camaro ZL1 Coupe M6 (847whp Dynojet on 93)

04-11-2022, 08:48 PM	#3
CRF8 Scenic City Camaro Drives: 2022 Camaro ZL-1 /1974 Firebird 400 Join Date: Jan 2014 Location: Chattanooga TN Posts: 578 View My Garage	Why go a dealer? No regular shops around? Sent from my iPhone using Tapatalk __________________ 2022 Camaro ZL-1, grey 1974 Firebird Formula 400, white https://www.facebook.com/groups/Camaro/ https://www.facebook.com/CRFinTN/?modal=admin_todo_tour

04-11-2022, 09:46 PM	#6
Camaro fanboy Drives: 2017 2SS Arctic blue fully loaded Join Date: Mar 2021 Location: SWEDEN Posts: 880	500 usd an hour here in Sweden plus 25% taxes U can feel your money being drained from u when u use them __________________

04-11-2022, 09:05 PM	#4
Christian1LE Drives: 2004 BMW 330CI, 2022 1SS 1LE Join Date: Dec 2021 Location: NC Posts: 741	Dealers are so stupid I hate them. I have a 2004 BMW that has an airbag light on (it turns on if you ever disconnect the seats). I went into BMW to see if they would reset it for me, they wanted to charge me 1 hour of labor to reset the airbag light, which should take no more than 4 minutes if you include the time to drive the car in and out of the service center. Instead of just doing it and charging me like $30 they basically decide to just annoy me and I will never go back to that place again. I can reset it myself but you have to dl some software and it can only be installed on a windows 98 machine or something. Great way to lose customers. I don't mind paying, but I'm not paying for 1 hour of labor for 5 minutes of work.

04-11-2022, 09:12 PM	#5
beworthy3 Drives: 2018 Camaro SS 1LE Join Date: Oct 2019 Location: New Jersey Posts: 255	It was Elkins Chevrolet. Theres one shop but hes always pretty busy and I honestly didnt think they were going to hit me with that much. Next time he will get a call first I feel your pain Christian. Ive learned my lesson too.

04-12-2022, 07:01 AM	#7
Hotwheeltat Drives: 2020 Camaro SS 1LE Join Date: Aug 2020 Location: Florida Posts: 107	I'm a tech @ an Infiniti dealer and I sure as hell don't make $210 and hour. Why is it you think they should do anything for you for free? Go buy some tools and a jack and do it yourself.

04-12-2022, 08:24 AM	#9
Hotwheeltat Drives: 2020 Camaro SS 1LE Join Date: Aug 2020 Location: Florida Posts: 107	You did say you had a loose exhaust tip that wasn't adjusted and tightened.

04-12-2022, 10:47 AM	#13
ctrlz Drives: 2017 2SS, 50th pkg, M6, MRC, NPP Join Date: Jan 2016 Location: Ocean City, NJ Posts: 3,174	Like the OP, I usually do these things myself. In that context, $335 is absurd. But my first guess when I saw this thread was $800. OP, I congratulate you for getting out the door for less than $500

04-12-2022, 10:57 AM	#14
jamala00 Drives: 2016 Camaro 2SS Hyper Blue Metallic Join Date: May 2020 Location: WI Posts: 2,451	That's crazy...! Shop rates are getting out of control everywhere though. I needed my head unit flashed on my Harley. Took it in yesterday. $150/hour is their shop rates now. I remember when it used to be $80/hour

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