C7 Factory Paint and Infotainment System Issues

jwmoberley · 10-24-2013, 07:53 PM

I received my Corvette a little over a week ago. Ordered from a local dealer (who I am very happy with) and got exactly what I wanted (torch red, 3LT, Z51, NPP, and mag ride). Traded in a 2010 red convertible to get it. I was at the dealer when the white shipping cover was taken off and the vehicle had 2 miles on it when I drove it home that afternoon.

Issues:
1. Infotainment screen going haywire intermittently (I see this is common)
2. Two areas on the hood with eraser sized touchup FROM THE FACTORY
3. Major hatch painting issues (edge that looks like its been hit with a grinder, paint dripping or overspray onto the plastic, chipping paint)
4. Issues with the hatch plastic interior itself
5. Chipping paint between the bumper and drivers quarter panel
6. Plastic piece bowed and hanging down behind passengers side tire
7. Chips and dings in the black painted wheels

At first I thought I was just being picky finding things. Then they started to add up. When I took the car to the dealership today they said to fix all the issues they would have to repaint the hood, hatch, and rear bumper. They were shocked at the issues. Also the entire dash will have to be pulled and the screen/unit replaced. They would have been willing to start fixing the car today but suggest I call Chevy customer service or Bowling Green to try and escalate this. Everyone who saw the car said they wouldn't be happy at all with this and would not want the brand new car repainted by the dealership body shop. Looking for any helpful advice.

6 Shooter · 10-24-2013, 08:07 PM

Stingray · 10-24-2013, 08:27 PM

Holy batload of problems! Seems like hit or miss more & more lately...

Kochaloch · 10-24-2013, 08:51 PM

wow that sucks, I would be very upset with that. I feel that's unexceptable for a 60k+ car, I will be very closely examining mine before I accept it at the dealer. I definently would contact BG/customer care, sorry to hear it.

SSDRIVER · 10-24-2013, 09:16 PM

I have seen the plastic piece hanging before on other vettes, as far as the infotainment
screen, just the center console and dash cf trim bezel will have to be removed to replace the display, (not the whole dash)!!!!!

Ka Razy · 10-25-2013, 09:12 AM

This is sad...

Can't believe this could pass outta the factory.

Sure hope I dont regret selling my Bimmer when my C7 arrives...

Stingray · 10-25-2013, 09:15 AM

This one makes me barf... Maisto C7 diecast models have better finish than this example...

asptroopa1 · 10-25-2013, 09:32 AM

I have to say I wouldnt be happy with the info center doing that, but it is a quick fix.....the paint would bug me too. I have been lucky. I only had a flickering on my screen once at dusk.......got dim.......but the paint on my car is perfect! The rest of the car is good too......sorry for your bad luck what production number is yours - mine is 3139

killascrimp · 10-25-2013, 12:41 PM

Man I know what you are going through, my paint has 2 chips one the size of a dime, the other is small and my screen has bounced around 3 times. I feel your pain.. Good luck w GM customer care. There is a post on this topic but dont ask me how I know.LOL

TKDubya · 10-25-2013, 03:18 PM

Really sorry about your issues. Hope it all works out. I think the infotainment system will end up being some sort of widespread problem. I waiting for mine to be replaced as we speak.

Jay_Levine · 10-25-2013, 03:37 PM

I hope these bugs are worked out by the time my vert goes into production

GunnyG · 10-25-2013, 05:40 PM

Just found some paint issues on mine too. I'll post pics later...

killascrimp · 10-25-2013, 06:37 PM

The BG plant has there hands full but every once and a while a car slips through that shouldn't.... That's the price you pay when demand is so high. It sucks but it happens (me, you),no new car should have its hood repainted. Not on this car, and I can cover my hood w a stripe but be careful if your hood is repainted make sure its damn near perfect. Its hard to compete with the bots GM have...Please let me know because customer care basically told me to call them if there is a prob after local boys try to fix it...and it took the three days. Hope they get things figured out soon..

rbscene · 03-01-2014, 01:18 AM

What did GM end up doing, I have a flaw in my paint, I have a meeting tomorrow with the GM of my Dealership. I already told them no to painting the car. What was your outcome?

Thanks

R

10-24-2013, 07:53 PM	#1
jwmoberley Drives: 2014 Corvette Join Date: Sep 2013 Location: Texas Posts: 9	C7 Factory Paint and Infotainment System Issues I received my Corvette a little over a week ago. Ordered from a local dealer (who I am very happy with) and got exactly what I wanted (torch red, 3LT, Z51, NPP, and mag ride). Traded in a 2010 red convertible to get it. I was at the dealer when the white shipping cover was taken off and the vehicle had 2 miles on it when I drove it home that afternoon. Issues: 1. Infotainment screen going haywire intermittently (I see this is common) 2. Two areas on the hood with eraser sized touchup FROM THE FACTORY 3. Major hatch painting issues (edge that looks like its been hit with a grinder, paint dripping or overspray onto the plastic, chipping paint) 4. Issues with the hatch plastic interior itself 5. Chipping paint between the bumper and drivers quarter panel 6. Plastic piece bowed and hanging down behind passengers side tire 7. Chips and dings in the black painted wheels At first I thought I was just being picky finding things. Then they started to add up. When I took the car to the dealership today they said to fix all the issues they would have to repaint the hood, hatch, and rear bumper. They were shocked at the issues. Also the entire dash will have to be pulled and the screen/unit replaced. They would have been willing to start fixing the car today but suggest I call Chevy customer service or Bowling Green to try and escalate this. Everyone who saw the car said they wouldn't be happy at all with this and would not want the brand new car repainted by the dealership body shop. Looking for any helpful advice. Attached Images

10-24-2013, 08:07 PM	#2
6 Shooter Six Speed Freak Drives: 2000 LS6 Millennium Yellow Roadster Join Date: Mar 2009 Location: USA - DMax Dually 5th Wheel Living Posts: 79	__________________

10-24-2013, 08:51 PM	#4
Kochaloch Drives: C7 Z51, BENZ GLK 350, Titan Join Date: Aug 2013 Location: TX Posts: 163	wow that sucks, I would be very upset with that. I feel that's unexceptable for a 60k+ car, I will be very closely examining mine before I accept it at the dealer. I definently would contact BG/customer care, sorry to hear it. __________________ 8/20/2013 - 1100 1/16/2014 - 2000 1/20/2014 - 3000 1/24/2014 - 3300 2/10/2014 - 3400 2/14/2014 - 3800 2/26/2014 - Delivered!!!

10-25-2013, 09:12 AM	#6
Ka Razy Join Date: Feb 2013 Posts: 146	This is sad... Can't believe this could pass outta the factory. Sure hope I dont regret selling my Bimmer when my C7 arrives... __________________ I'd rather be AutoCrossing 06-28-13 Status 1100 11-22-13 Status 2000 11-29-13 Status 3000 12-12-13 Status 3300 12-16-13 Status 3400 01-06-14 Status 3800!! 01-10-14 Status 4B00 01-13-14 Status 4200!!! 02-17-14 Delivered!!!!!!!!!!

10-25-2013, 12:41 PM	#9
killascrimp Drives: 14 z51 Join Date: Aug 2013 Location: Panama City beach Posts: 103	X2.. Man I know what you are going through, my paint has 2 chips one the size of a dime, the other is small and my screen has bounced around 3 times. I feel your pain.. Good luck w GM customer care. There is a post on this topic but dont ask me how I know.LOL

10-24-2013, 08:27 PM	#3
Stingray just can't get enough Drives: a bunch of fast toys... Join Date: May 2012 Location: SoFla Posts: 3,605 View My Garage	Holy batload of problems! Seems like hit or miss more & more lately...

10-24-2013, 09:16 PM	#5
SSDRIVER Drives: 2006 H3 Join Date: Aug 2009 Location: UNITED STATES Posts: 6	I have seen the plastic piece hanging before on other vettes, as far as the infotainment screen, just the center console and dash cf trim bezel will have to be removed to replace the display, (not the whole dash)!!!!!

10-25-2013, 09:15 AM	#7
Stingray just can't get enough Drives: a bunch of fast toys... Join Date: May 2012 Location: SoFla Posts: 3,605 View My Garage	This one makes me barf... Maisto C7 diecast models have better finish than this example...

10-25-2013, 09:32 AM	#8
asptroopa1 asptroopa1 Drives: 2014 Corvette Join Date: May 2013 Location: Little Rock Arkansas Posts: 373	I have to say I wouldnt be happy with the info center doing that, but it is a quick fix.....the paint would bug me too. I have been lucky. I only had a flickering on my screen once at dusk.......got dim.......but the paint on my car is perfect! The rest of the car is good too......sorry for your bad luck what production number is yours - mine is 3139

10-25-2013, 03:18 PM	#10
TKDubya Drives: 2014 Corvette Stingray Z51 Join Date: Oct 2013 Location: Jacksonville, Florida Posts: 51	Really sorry about your issues. Hope it all works out. I think the infotainment system will end up being some sort of widespread problem. I waiting for mine to be replaced as we speak.

10-25-2013, 03:37 PM	#11
Jay_Levine Drives: 2014 Corvette Join Date: Jun 2013 Location: South Florida Posts: 151	I hope these bugs are worked out by the time my vert goes into production

10-25-2013, 05:40 PM	#12
GunnyG Da WHALE Drives: 2014 Stingray, 2015 Panamera 4 Join Date: Dec 2011 Location: Oceanside, Ca - Originally from KCMO Posts: 8,878 View My Garage	Just found some paint issues on mine too. I'll post pics later... __________________ Project MantaRay...Underway Last edited by GunnyG; 10-25-2013 at 07:01 PM.

10-25-2013, 06:37 PM	#13
killascrimp Drives: 14 z51 Join Date: Aug 2013 Location: Panama City beach Posts: 103	The BG plant has there hands full but every once and a while a car slips through that shouldn't.... That's the price you pay when demand is so high. It sucks but it happens (me, you),no new car should have its hood repainted. Not on this car, and I can cover my hood w a stripe but be careful if your hood is repainted make sure its damn near perfect. Its hard to compete with the bots GM have...Please let me know because customer care basically told me to call them if there is a prob after local boys try to fix it...and it took the three days. Hope they get things figured out soon..

03-01-2014, 01:18 AM	#14
rbscene Drives: 2014 Chevy Corvette Torch Red Join Date: Feb 2014 Location: Southwest USA Posts: 21	FLaw in Fender Paint What did GM end up doing, I have a flaw in my paint, I have a meeting tomorrow with the GM of my Dealership. I already told them no to painting the car. What was your outcome? Thanks R