12-06-2020, 11:05 AM | #29 | |
Drives: 2018 Camaro ZL1 Join Date: Sep 2020
Location: Michigan
Posts: 251
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Quote:
I know when I am looking to do business with a shop, the first thing that turns me away is how their customer service is....no matter if I spent money or not! I know a lot of people want to make sure they are going to be taken care first before dropping any kind of money there. Example: I have spoken with Zach at Katech numerous times about quotes for engine kits, bolt on's etc. Zach has always returned my calls and emails every time I had a question or wanted to get his opinion on something. I was not pushed to the end of the line because I haven't spent any money there yet. This will be the place that gets my business next year after winter is over with here in MI. |
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12-06-2020, 11:27 AM | #30 |
Two Lane Blacktop
Drives: '18 Camaro 2SS Join Date: Jul 2019
Location: Black River, NNY
Posts: 516
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Well this thread just showed the second shop not to deal with....
Unless you know, you were “lucky” enough to drop coin with them and then they will answer you... |
12-06-2020, 12:31 PM | #31 |
Drives: Camaro 1LE Join Date: May 2018
Location: USA
Posts: 1,347
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There was numerous complaints over on C5 this past year, nevermind all the complaints about juiced on other car forums. It appeared to others and myself that they started spam posting to bury the negitive post. IMO the forum administrators did the right thing by suspending their account. I wouldn't buy a spark plug from the joker as far as I'm concerned.
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12-06-2020, 01:11 PM | #32 | |
Drives: 22' Porsche PDK GT4 Join Date: Mar 2018
Location: Bay Area
Posts: 2,013
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Quote:
I originally ordered my Corsa Exhaust from them and had to do a CC dispute. Then I ordered from Juiced and got it within a week, but that was 2 years ago. Covid has wrecked havoc on supply chain and retail/resale stores. Good luck OP
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Current:
22' Porsche PDK GT4 (MCS 2-way remote dampers) Previous: 18' NFG 2SS 1LE (ZL1 1LE solid rear cradle bushings & Corsa Exhaust) 16' F80 M3 (Ohlin R/T Coilovers) 13' Audi TTRS (APR Stage 1, MSS Springs) 09' C6 Z06 08' E90 M3 06' 335i (KW V2 Coilovers) 03' C5 Z06 |
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12-06-2020, 01:44 PM | #33 |
Drives: CTV5 V Blackwing on order Join Date: Feb 2020
Location: East TN
Posts: 431
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It all boils down to honesty and service before and after the sale. All a vendor has to do is tell the customer up front how long it will take to receive the part(s). Then if the parts don’t come in on time a phone call or email explaining why.
That’s it. It isn’t rocket science. Nothing to blame on the pandemic either. Just be honest and keep the customer informed. If you can’t do that you have no right being in business in the first place.
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2022 CT5 V Blackwing with A10
2021 GMC Denali pickup with 6.2 and A10 2017 Ford Expedition |
12-06-2020, 01:53 PM | #34 |
Drives: 19 Z06 Join Date: Nov 2011
Location: Oakville Ont.
Posts: 1,427
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OP any update?
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1974 Corvette Stingray 454 1986 Z28 2009 Mustang GT convertible 2012 45th 2SS Vert 2013 ZL1 M6 2014 Zl1 M6 2014 GT500 2016 Challenger Hellcat M6 www.youtube.com/c/garageking |
12-06-2020, 04:48 PM | #35 | |
Drives: 2017 Camaro 2SS A8 Join Date: Aug 2018
Location: Petersham MA
Posts: 4,701
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Quote:
I’ve also posted a review of Juiced a number of months back and it wasn’t good then either unfortunately. Had to go after them through PayPal for a set of heads I ordered. A month after ordering them with zero communication and no tracking number, I called the actual manufacturer of the heads and they said they had no order from Juiced and the heads were in stock the whole time ready to go... So, TLDR: a call or email to a vendor before making a purchase can go a long way towards telling you what kind of operation they run. Those that can be trusted with small purchases are probably trustworthy for larger ones too. But if they string you along on your first inquiry or small purchase, that’s not a good sign.
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2017 Chevy Camaro 2SS A8 Whipple 3.0, Mast Black Label heads, Fore triple in-tank pumps, 112mm TB, LPE +52% injectors, LPE BB HPFP, 15” conversion 1059 WHP/944 WTQ, 9.48@150
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12-06-2020, 05:22 PM | #36 | |
Drives: CTV5 V Blackwing on order Join Date: Feb 2020
Location: East TN
Posts: 431
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Quote:
Thanks.
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2022 CT5 V Blackwing with A10
2021 GMC Denali pickup with 6.2 and A10 2017 Ford Expedition |
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12-06-2020, 05:49 PM | #37 |
Drives: 18 ZL1-1LE, 10 JKU Join Date: Jul 2018
Location: AR
Posts: 583
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Sad to see, i had a small order (Roto fab) come from juiced and the price and communication were great.
I hope the OP gets his stuff and i also hope juiced ain’t going through some crazy stuff. |
12-06-2020, 11:02 PM | #38 |
Drives: 2017 ZL1 Join Date: Aug 2020
Location: Lakeside, Az
Posts: 489
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OP, sorry to hear you're having issues. I highly dislike folks who can't take the time to reply to an email, or heaven forbid even have a live body at a phone to answer a call before, during or after an order.
I won't even name the vendor I called for a friend about getting an sc for his car, but...since he's posted on this thread already you can imagine how the call went. Didn't act interested in having our business. On the other hand...I called weapon x for a jms bap a few fridays ago and left a message. A few hours later a guy called from there and let me know that the product was back ordered and gave me a choice to cancel or keep waiting. The point wasn't that he didn't have the product because it was out of his control, the point was he called me and updated me on what was going on. Like all good relationships, communication and honestly is key! |
12-07-2020, 01:10 AM | #39 | |
Drives: '86 IROC-Z '18 ZL1 Join Date: Jul 2019
Location: Arizona
Posts: 731
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Quote:
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12-07-2020, 06:55 AM | #40 | |
ZL1 Believer
Drives: 2019 Camaro ZL1 Join Date: Oct 2020
Location: Bangkok, Thailand
Posts: 532
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Quote:
I can't tell ADR how much I appreciate that bit of insight into his business acuity! He just saved me (and others) a great headache. |
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12-07-2020, 06:57 AM | #41 | |
Drives: CTV5 V Blackwing on order Join Date: Feb 2020
Location: East TN
Posts: 431
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Quote:
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2022 CT5 V Blackwing with A10
2021 GMC Denali pickup with 6.2 and A10 2017 Ford Expedition |
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12-07-2020, 10:11 AM | #42 |
Drives: 2017 Chevrolet Camaro ZL1 M6 Join Date: Jul 2020
Location: OR
Posts: 479
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Most cannot believe I am a 1 Man band and 1 order filler/fabricator. I use my Iphone as business phone so that customers can get the info they need as quick as possible, Policing emails, text messages, voicemails and even instant messages 24/7 is a task that can be taxing on the family and my free time when the doors at the shop are locked.
There is always a " BUT" - If your not an actual customer yet, you may get pushed back a little because you have not purchased anything yet..... compared to the customer who has spent thousands or even hundreds. If your price shopping you may get pushed back as well.I need to make a profit to survive. If you request photos or tuning help and your not a customer yet you may get pushed back a little. I like to think I try to do my best with what I have to work with As a customer do your homework prior to calling , or send emails as they go un noticed. If your a previous customer and you never ever get a reply, please stop emailing, texting or calling as there is clearly a reason! JUST SAYING BECAUSE YOU PRETTY MUCH KNOW WHO YOU ARE AND WHY[/QUOTE] If taking care of your customers is too taxing on your family and/or free time -maybe you need to find another line of work? You know, more structure and guidelines to take the load off of you. Maybe something like, "Hey, ADM! think you can get those fries into the fryer? The guys on the hamburger line seem to be able to keep up!" Last edited by MartinLe; 12-07-2020 at 10:27 AM. |
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