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Old 04-17-2019, 04:08 PM   #29
triggerjerk
 
Drives: 2023 Camaro ZL1
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Email the general manager. Tell him you are never coming back and are going to the local media and will post on social media.
I am sure their general liability commercial insurance doesn't cover 80mph joy rides. That employee needs to be fired.
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Old 04-17-2019, 04:09 PM   #30
PoorMansCamaro



 
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Originally Posted by Airfuel View Post
Get the kid fired, have him get all pissed off and come to your house and kill you.

Sounds like the old “movie of the week!”
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Old 04-17-2019, 04:10 PM   #31
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IMO, the dealer needs to get you there employees car for a test drive at your favorite track, lets see how he or she likes it.
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Old 04-17-2019, 04:56 PM   #32
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Originally Posted by Grimfrost769 View Post
Just a wild thought; GM techs could actually do the job they are getting paid for. The dealership should hold it's employees accountable for behavior that can adversely affect their business. Especially if they wrap it around a tree or get it impounded.

This probably isn't the first time. Just because the car is in the shop doesn't mean it is yours to with as you please. Definitely not doing anything to aside from the job you were hired to do. Who the hell says you need to do all that and log all those events within the span of a couple minutes to diagnose a A/C issue?

That tech don't pay his payment or his insurance. If it's not yours then don't screw with it. Simple.
I totally agree that it was not appropriate behavior and the employee should be disciplined. But if he did do something crazy and wrap you car around a tree, they'd have to buy you a brand new car. Yes it would suck and be a gigantic hassle, but you'd get a new car out of it. Therefore if I was the service manager at that dealership I'd be absolutely furious.
An accident would cost them 40-50 thousand dollars and maybe the tech's life. It would cost you nothing except a bit of time and hassle. That's all I'm saying. As it stands, the tech did a couple pulls, got over 80 once. It's a trivial amount of RPMs in your engines life cycle, and a trivial amount of brake wear. Is it right? no. Is it the end of the world and you need to go all apocalyptic on this dealership and report them to the local news and get the police to go after a kid. No. I wouldn't personally do that. I'd let it go after I was satisfactorily convinced that this employee was disciplined and made to understand the gravity of the situation. I might ask for a personal apology from the kid. That's it.
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Old 04-17-2019, 04:57 PM   #33
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Gold medal to anyone who reads that wall of text.
LOL

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Old 04-17-2019, 08:23 PM   #34
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If it's too challenging,maybe you should stick to riding your Honda bike. Kudos to the OP for providing pertinent info to this forum,despite your complaining about the text. Do you have a complaint about the remainder of the post also? Maybe too many attached images?

Last edited by Chutzpah; 04-17-2019 at 08:33 PM.
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Old 04-17-2019, 09:15 PM   #35
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Originally Posted by protovack View Post
sucks, but also consider that to truly test your vehicle he needed to get it to operating temperature. >80mph was 0.4% of the trip which means he only did it one time. What is the cutoff definition of hard braking, etc. The first trip was only a few minutes. And the second trip was low speed, obviously, without much braking at all. Yea for the first trip, sure, it looks like he got it up to 80 once and then did some throttle pulls. Maybe he was making sure he got the car up to operating temperature. You never know. Is it the end of the world if an underpaid underappreciated GM tech got to have a tiny bit of fun in your car for the 15 minutes he had outside of work on that particular day? I don't know about you but a "joy ride", if I did it, would look WAY worse than that. It looks like an innocent bit of fun to me.
Are you serious, if so you're flat out ridiculous. I'd like to think you're just a troll with an anonymous platform but I know better. There is absolutely no need to drive a car like that to reach operating temperature and in fact it shouldn't be driven hard until it's at operating temperature. I implore you to take a trip to NC and graciously offer you're car to this "underpaid and underappreciated" employee so he "might have just a tiny bit of fun" at your expense since you are genuinely concerned for his mental health and well being after his daily flogging by society as a lowly gm service technician.
You're last statement says it all and puts you and this punk in the same morality boat. I guess the OP should be glad you didn't work there, eh?
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Old 04-17-2019, 09:43 PM   #36
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Originally Posted by JGiovando View Post
Are you serious, if so you're flat out ridiculous. I'd like to think you're just a troll with an anonymous platform but I know better. There is absolutely no need to drive a car like that to reach operating temperature and in fact it shouldn't be driven hard until it's at operating temperature. I implore you to take a trip to NC and graciously offer you're car to this "underpaid and underappreciated" employee so he "might have just a tiny bit of fun" at your expense since you are genuinely concerned for his mental health and well being after his daily flogging by society as a lowly gm service technician.
You're last statement says it all and puts you and this punk in the same morality boat. I guess the OP should be glad you didn't work there, eh?
No need to resort to personal attacks. You can have your opinion, I was just offering a different take on the situation.
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Old 04-17-2019, 10:18 PM   #37
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No need to resort to personal attacks. You can have your opinion, I was just offering a different take on the situation.
If by different take you are referencing the operating temperature statement then okay you just didn't know. But if by different take you mean no big deal that someone knowingly and willingly abuses another individuals personal property so long as they had a moment of fun doing so, well that's just antagonistic to the OP and overall thoughtless. If this happened to you would you submit a post chuckling about how some service guy had a blast beating on your car but man was he smiling while doing it and you're pretty sure he had a good time so no harm done, I think not. Moving on now bud, think about what your saying.
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Old 04-17-2019, 10:20 PM   #38
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Novato Chevrolet in California is another crap hole.

I will only go to large Camaro dealers in San Jose from now




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Old 04-17-2019, 10:29 PM   #39
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Originally Posted by JGiovando View Post
If by different take you are referencing the operating temperature statement then okay you just didn't know. But if by different take you mean no big deal that someone knowingly and willingly abuses another individuals personal property so long as they had a moment of fun doing so, well that's just antagonistic to the OP and overall thoughtless. If this happened to you would you submit a post chuckling about how some service guy had a blast beating on your car but man was he smiling while doing it and you're pretty sure he had a good time so no harm done, I think not. Moving on now bud, think about what your saying.
If you read my next post in the thread you can clearly see that I in no way condone the tech's behavior and I would not be satisfied until the employee was disciplined and possibly even personally apologized to me. I would NOT, however, go to extreme lengths to punish the dealership through the media (because it isn't necessarily reflective of the dealership), or go after the tech personally through the police, because I think that's going too far. When I said "innocent bit of fun" I meant it. "innocent" means without malicious intent. We don't know whether the tech had malicious intent. My guess is probably not. "Bit of fun" meaning, he did NOT go all out and get into triple digits, go for a 2 hour joy ride, etc. It was a "bit" of fun. A little taste of the car and that's it. My interpretation of that is that he could've done much worse but he didn't.

You can have your opinion--that it was malicious and he should be harshly punished as some in the thread suggested. That's fine. I disagree. You'll have to figure out a way to be okay with that

Last edited by protovack; 04-17-2019 at 10:43 PM.
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Old 04-17-2019, 10:43 PM   #40
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I personally would contact the manager and have him HEAVILY compensate you, or it goes to court. I would DEFINITELY sue the dealer for abusing my property.
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Old 04-17-2019, 11:09 PM   #41
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Good afternoon everyone, I’ve been putting this off for a little while because honestly, I am hating having to write this sort of negative review, but I do want to warn everyone about a recent experience I’ve had with John Heister Chevrolet in Fuquay Varina NC. Recently I brought my 2018 Chevrolet Camaro SS 1LE to John Heister because it had an air conditioning that was not blowing cold, coming off the winter I wasn’t sure how long it had been going on. I bought the car in September, so I haven’t really used the AC much. I brought it in and explained to the service writer that there is an AC issue and that the car does NOT need to be test driven because it can only be one of a few things; I said either the compressor is faulty, or there is low refrigerant or a refrigerant leak. For my background, I’m a Mechanical Engineer and I work for Caterpillar as a Manufacturing Engineering Manager over one of our skid steer lines and we fill the machines with R-134a. I told him this and I told him that I’ve service machines that fill refrigerant on a production level and know what sort of failures they experience. So they took my car and I proceeded to wait, I can’t sit still so I walked around, I noticed technicians smoking, playing on their phones and just flat out not working while there were cars waiting and bays empty…all in I waited 2.5 hours for the car to get done for a problem I had already explained what was wrong. That’s not the part that’s bothering me. What’s bothering me is while I was walking around I watched the mechanic drive up to the dealer exit and then spin tires turning onto the highway. I asked the service writer why he was taking my car for a ride when I told him that it didn’t need to be taken, he “explained” to me that the mechanic needed to listen to the fans, I told him that was bull and doesn’t make sense because there is nothing wrong with the fans it’s the AC that had issues. When the mechanic came back the service writer came and found me and said that the mechanic thinks my “racing parts” are the problem, I asked “what parts explicitly because the only part on the car is the Chevrolet Performance Air Intake, and that’s a part from Chevrolet that doesn’t void anything on the warranty?” He replied with “I don’t know he assumed that because there are numbers on the side of the car that it’s some sort of racing part you put on the car.” Let’s be clear, there were numbers on the car because I do track the car, but I run it stock because I want the factory warranty on the car. A little while later the car was charged with refrigerant and I got in to go home and noticed that the mechanic has listened to the XM radio (since the station was not one I listen to) while he was supposed to be “listening to the fans” and then I went home. Within the next couple of days I checked my OnStar report and noticed that the technician went for a crazy joy ride at over 80 mph and had hard acceleration and hard braking. This was on a colder wet/rainy day in March and honestly those Goodyear Eagle F1 SuperCar 3 tires do not like cold or rain and they especially don’t like that together. Additionally, from the hard acceleration I know he wasn’t testing the AC because the computer turns the compressor off under hard acceleration. I got in touch with the dealer and had a little back and forth with them but they ultimately told me that they disciplined their employee and wanted to pay me a $100 visa gift card for my trouble. Honestly, I feel like this is bad business, because I’ve had to contact them repeatedly and there was a good possibility for them wrapping my car around the tree. I agree with them disciplining their employee but that’s their problem not mine, my problem was they treated my $45,000 car like it was their personal toy. I also told them that this isn’t the first time this problem has happened, it also happened with my wife’s 2018 Chevrolet Traverse Redline when she went in for an oil change. They took it for a joy ride, she waited over 2 hours for an oil change, and after she left the check engine light came on because they didn’t tighten the oil cap down. I’ve attached the OnStar screenshots so everyone can see what I’m saying and not just think I’m being a crazy person on a rant about a dealer, like I said, I’ve put this off because I’ve tried to work with them and now I’m just irritated. I know not everyone on here lives local to Fuquay Varina, but I wanted to warn you about this dealer, because it seems like if you have a high performance or fun car they like to run it like a scalded dog. And I also wanted to let you know if you have it run valet mode and definitely check your OnStar reports. You’ve worked hard to have a nice Camaro or a Corvette or whatever you’re driving, and nobody deserves this. You’ve been warned, thank you for listening.





The dealer is a POS and has no control of their people. When I get a chance I'll go on Yelp and see if they have over all bad reviews. If it looks like a pattern I will leave a bad review too because with enuff bad reviews maybe they will straighten up and fly right.
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Old 04-17-2019, 11:11 PM   #42
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I personally would contact the manager and have him HEAVILY compensate you, or it goes to court. I would DEFINITELY sue the dealer for abusing my property.

You can't sue for property abuse, only property damages.
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