[TheWiseWolf]

Originally Posted by LT1Greg

Most salespeople are out for themselves to make as many commissions as they can because it’s their livelihood! There are a handful of honest salesmen around but the vast majority aren’t honest and only care about the customer until after the sale is done when the vehicle drives off the lot. I can understand you being really upset about the car but what kind of compensation are you looking to get? Money, extended warranty or something else? I would go the route that several of the folks replied to your post and see what results you can get with your situation. And a salesperson is not a friend to you. They are just out there to make a living!

I think he wants to return it

Which will be impossible

No dealership is going to take back a vehicle after it was sold, especially when it has history of engine work done. They were probably ecstatic when he bought the car.

If they did (huge if) they probably wouldnt be able to sell it again since it now has an owner of what 2 weeks? Thats a huge red flag for the future car owner.

Only way for them to give his money back is to sue. No other way.

[LT4Greg]

Thinking about it now, you might be right Wise Wolf! And no they won’t take the car back! I wonder if there are any remaining months on the factory warranty in case an issue would show up down the road? I know the op is upset and understand the situation but there isn’t much he can do except to get an attorney to file a lawsuit. And that will cost a chunk of change.

[Raptor Jesus]

Originally Posted by JCunningham

if its not in writing it didnt happen. Never ask the salesperson something that will make you not buy the car. They will either not know or will lie. You should have just got That info in writing when you got back to the dealer. once you take delivery its too late. The dealers right. If the car works thats all that matters as far as the laws concerned.

^^^^^ This is 100% the truth. If it's not in writing you have nothing at all to fall back on. You had every opportunity to request any and all info and have the car inspected. But trusting the word of a salesman is a bad idea. You went forward and signed the papers and the "We owe" sheet which means by law there is no recourse.

I've worked for dealers for over 20 years now. Buyers come back for various reasons nearly daily. The paperwork the dealer has pretty much means once you leave the lot, it's yours. You can call the attorney general, GM, leave bad reviews, all that will just get you worked up over nothing. Best bet is calmly write an email to the GM or sales manager and explain the situation and see if they offer anything in return.

[Grimfrost769]

Originally Posted by Stex

Just ask for some extra warranty time/miles. Say add gm warranty to the mileage when purchased and move on. IF future problems, let them fix. Then sell. Your in a box now. Cannot prove what was said etc... This is One reason I am so leery of used from someone I do not know. It may be a fine ride.

I bought a warranty with the vehicle.

Originally Posted by WCKD 1LE

I'm assuming this is a chevy dealer, I would call GM and report the dealership and let GM put pressure on them. They seem to respond better after getting red flagged and their bonus's are on the line.

Originally Posted by Umbriel

Sucks this happened to you but it does not surprise me in the least, car salesmen are the lowest scum of the earth and will tell you anything they can to get your money.

I had a situation on mine where I found a used one the way I wanted it but ti was 10 hours away. I talked to the sales guy about everything and we worked out an out the door price. In the bank parking lot the day before I called him and made sure we were correct om the price because we are driving 10 hours and we are getting a cashiers check and we want to make sure that the check was for the correct amount.

We drive 10 hours the next day go into the dealership and when we go to do the paperwork the car is now almost $3000 more because they added taxes to it. I was pissed and I let everyone know about it. He sent over his manager to "talk" to us and I asked the guy what an out the door price meant to him because his sales guy obviously didn't know the definition of it. We finally agreed to pay the taxes on a credit card because we hadn't brought anything else with us and when the sales guy came back he acted like nothing was wrong. I let him know I was unhappy with how I was lied to and he has the nerve to say that he thought everything was ok now that we had talked to the manager. No you POS it isn't, you lied to me and don't care. He said he would never lie to anyone it wasn't in his nature. I am still pissed about that.

This is a how this dealerships attitude has been.

Originally Posted by RyanR623

At least you know it was fixed properly. I found out after I bought mine that a rod bearing was replaced at 7200 miles (11k miles now) when I took it in for the new trans fluid (different dealer than I bought the car at). I was very mad at the time, and visably so.... the service guy was laughing at me. He said "why are you so upset? It was fixed by an ASE certified Chevy technician. Go enjoy your car."

After I settled down I realized that things happen, at least I know it was fixed properly and I have a one year CPO warranty and 3 years left on powertrain. So I stopped worrying about it, and did just that. Enjoyed my car.

Look, it's awful they lied. But there probably isn't anything you can do now. As the service tech told me... Go enjoy your car.

This seems to be the general consensus.

Originally Posted by ecko04

Carfax is useless when it comes to warranty work. The maintenance shown on a Carfax is typical stuff like tire rotations, oil changes, battery, and wiper blade. If connecting rods and bearings were replaced, it wouldn’t reflect on a Carfax as anything other than maintenance. The primary benefit of Carfax is when insurance body work is done in conjunction with an accident or the vehicle has a branded title (salvage/flood/rebuilt/lemon). Carfax is just another arm for insurance not for warranty. If a person pays out of pocket for some body work then it doesn’t reflect on the Carfax.

He doesn’t have a case because he has the burden of proof to show that the dealership did intentionally mislead him. Without documentation, it’s a his word against theirs case, and he’s never going to win that. Even if there were 10 other people that were mislead by the dealership and he managed to get signed statements from them all being mislead in the same way, it’s impossible to say that in this particular instance, for this particular case that he was mislead.

Now, if he has proof that the dealership looking into the maintenance history and then told him nothing was there, and assuming he purchased from a Chevrolet dealership, and assuming the warranty work was done at a Chevrolet dealership, meaning it is reasonable to expect that they have access to the vehicle’s warranty history then he has a case but that’s a lot of if’s to prove and very costly as those attorney fees add up, it’s not cheap to go down this path.

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I purchased at a GMC dealership. Unfortunately this may be true. I am looking into options, but a big dealership with resources vs one guy...terrible.

Originally Posted by ecko04

https://media.giphy.com/media/jPAdK8Nfzzwt2/giphy.gif

It happens. It sucks, but it happens.

In all seriousness, you’re going to spin your wheels on this for quite some time if you’re inclined to go down that route and while you can certainly contact your state’s AG office, if they haven’t received a significant amount of inquiries about that particular dealer, or if it’s a chain, that particular dealer’s owner then nothing will happen other than it being noted that a complaint was filed. The AG offices are stretched way too thin for matters that don’t have a paper trail.

I would seriously go the route of the General Manager and owner of the dealership and deal directly with them. You may not be able to get them to budge on compensation but you may be able to get them to CPO the car, which gives you an additional powertrain warranty, for added peace of mind at no additional cost to you. I’d present them with the documentation that you have showing the warranty work that was done prior to your purchase that wasn’t disclosed and say as a good faith effort on their part they can at least CPO it to give you that added confidence that if anything should go wrong with the repairs that you are covered for the long haul since you did purchase from them.

It’s the least they can do and it’ll probably save you a lot of time, and money, going the attorney route.

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I have reached out to the GM and Dealer principal.

Originally Posted by TheWiseWolf

How can you not ask for a carfax report for a used car?

granted it has low miles but still. I go through two sources to see what the history of the car is. Also I would get my personal mechanic to check to it also to see if any work was done.

I never believe anything from the dealer, anything. I look for my self and make the judgement.

I'm in the market for a used car and I was close to getting this 2017 2SS but it made a weird sound. They said it was ok and normal

I went to 3 other dealerships and they said it not normal.

Dealership people arnt your friend. They are friends to your wallet.

That is how I went into this. Unfortunately, this was hidden from me.

Originally Posted by LT1Greg

Most salespeople are out for themselves to make as many commissions as they can because it’s their livelihood! There are a handful of honest salesmen around but the vast majority aren’t honest and only care about the customer until after the sale is done when the vehicle drives off the lot. I can understand you being really upset about the car but what kind of compensation are you looking to get? Money, extended warranty or something else? I would go the route that several of the folks replied to your post and see what results you can get with your situation. And a salesperson is not a friend to you. They are just out there to make a living!

Originally Posted by TheWiseWolf

I think he wants to return it

Which will be impossible

No dealership is going to take back a vehicle after it was sold, especially when it has history of engine work done. They were probably ecstatic when he bought the car.

If they did (huge if) they probably wouldnt be able to sell it again since it now has an owner of what 2 weeks? Thats a huge red flag for the future car owner.

Only way for them to give his money back is to sue. No other way.

I will be lodging a formal complaint. But, with this dealership I pretty much don't think they are willing to assume responsibility.

Originally Posted by LT1Greg

Thinking about it now, you might be right Wise Wolf! And no they won’t take the car back! I wonder if there are any remaining months on the factory warranty in case an issue would show up down the road? I know the op is upset and understand the situation but there isn’t much he can do except to get an attorney to file a lawsuit. And that will cost a chunk of change.

Of course they won't


I bought this at a GMC dealership. I need to find the proper avenue to pursue this via corporate. At least lodge a formal complaint. But, the dealership seems to be happy they screwed me.

[Grimfrost769]

Originally Posted by Raptor Jesus

^^^^^ This is 100% the truth. If it's not in writing you have nothing at all to fall back on. You had every opportunity to request any and all info and have the car inspected. But trusting the word of a salesman is a bad idea. You went forward and signed the papers and the "We owe" sheet which means by law there is no recourse.

I've worked for dealers for over 20 years now. Buyers come back for various reasons nearly daily. The paperwork the dealer has pretty much means once you leave the lot, it's yours. You can call the attorney general, GM, leave bad reviews, all that will just get you worked up over nothing. Best bet is calmly write an email to the GM or sales manager and explain the situation and see if they offer anything in return.

I did this and I am waiting to hear back. I will be finding a way to lodge a complaint with GMC corporate, leaving reviews, and whatever else I can. At least it might help someone else.

[LT4Greg]

Grimfrost, May I make a suggestion to you? If you really like the Camaro and you have much of the factory warranty left and also bought an extended warranty then you are covered if an issue develops with the car then just drive and enjoy the car! The car is just a year old and has low mileage from what you posted so you are covered if something happens. I know you have a bad taste in your mouth with your experience but things could be much worse. Take the car out and drive/beat on it some and enjoy it. Good luck!

[Grimfrost769]

Originally Posted by LT1Greg

Grimfrost, May I make a suggestion to you? If you really like the Camaro and you have much of the factory warranty left and also bought an extended warranty then you are covered if an issue develops with the car then just drive and enjoy the car! The car is just a year old and has low mileage from what you posted so you are covered if something happens. I know you have a bad taste in your mouth with your experience but things could be much worse. Take the car out and drive/beat on it some and enjoy it. Good luck!

Sound advice. However, I would prefer that deceptive practices not affect people like this. If there is something I can do to prevent lies of omission or negligence; I would like to play my part where I can as a consumer.

A dealership has resources I will never be able to facilitate. And going against them would be fruitless because at the end of the day they have the money they wanted. But, I can at least put my experience out there while the dealer simply ignores me as they are doing.


I emailed the GM and Dealer principal. I will wait for a response for sometime. But, given their staff's attitudes so far it will also be fruitless. I would happily rescind this if they actually show they care and do something.

[DaveC113]

Originally Posted by Grimfrost769

Sound advice. However, I would prefer that deceptive practices not affect people like this. If there is something I can do to prevent lies of omission or negligence; I would like to play my part where I can as a consumer.

A dealership has resources I will never be able to facilitate. And going against them would be fruitless because at the end of the day they have the money they wanted. But, I can at least put my experience out there while the dealer simply ignores me as they are doing.

I'd post about this everywhere, and leave reviews everywhere... assuming you have no legal recourse, which is probably the case.

I had one dealer shoot me an offer for my trade at over $10k less vs KBB trade-in value. I walked over to the managers' desk, told him he was an a$$hole, walked out and left a bunch of 1-star reviews. John Elway in Denver, btw...

[Grimfrost769]

Originally Posted by DaveC113

I'd post about this everywhere, and leave reviews everywhere... assuming you have no legal recourse, which is probably the case.

I had one dealer shoot me an offer for my trade at over $10k less vs KBB trade-in value. I walked over to the managers' desk, told him he was an a$$hole, walked out and left a bunch of 1-star reviews. John Elway in Denver, btw...

Haha.That is hilarious



I am exploring those options. If the GM and the dealer principal tell me to go kick rocks and nothing comes of a complaint from corporate then yeah.

[Rock-It Man]

I would rather buy a 4 year old used car with 50,000 miles in a private sale than a 1 year old car with 5,000 miles from a dealer.

[Grimfrost769]

Originally Posted by Rock-It Man

I would rather buy a 4 year old used car with 50,000 miles in a private sale than a 1 year old car with 5,000 miles from a dealer.

This is the only bad dealership experience I have had. And I wanted a 2018 camaro not a 2014 camaro. Maybe We can talk again in 2022 and see how I feel.

[Glen e]

I can guarantee you nothing will come of a note to gm corporate, except they will ask the gen mgr or service mgr to call you. Thats the protocol.

[Grimfrost769]

Originally Posted by Glen e

I can guarantee you nothing will come of a note to gm corporate, except they will ask the gen mgr or service mgr to call you. Thats the protocol.

So be it. But, I will share my experience. If nothing comes of it then that is what happens. They have lost any future business from me. I am sure they will be "crying" all the way to the bank, but whatever.

[karmatourer]

Originally Posted by Rock-It Man

I would rather buy a 4 year old used car with 50,000 miles in a private sale than a 1 year old car with 5,000 miles from a dealer.

That is absolutely hilarious.