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08-02-2016, 06:00 AM
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#1 |
 
Drives: 2016 Adrenaline Red SS Join Date: Jul 2016
Location: Lake Jackson
Posts: 22
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Damaged Side Rocker
So disappointed yesterday, when I got my ACS side rockers in yesterday and opened the box I found 1 to be cracked. I just in stalled my front splitter this past weekend and I was really looking forward to installing the side rockers that were shipped painted glossy black and ready to be installed. I could see a dang shoe print on the box like someone stepped on it....WTH! I will be calling Phastek this morning to see what they are going to do about the damaged side rocker. Just to be clear I do not blame Phasetek because it shipped directly from ACS. I received both my side rockers and Gen6 spoiler in less than a week which i thought was great service. Now i just need to resole this issue.
Last edited by TMiller16SS; 08-03-2016 at 05:09 PM. |
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08-02-2016, 06:42 AM
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#2 |
  
Drives: 2016 Corvette Z06 M6 Join Date: May 2009
Location: Odenton, MD
Posts: 874
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Seems like a dick move calling out Phastek in the title when it wasn't their issue per se, and since you haven't even spoken to them yet? Seems like something happened at UPS
Regardless, sucks you received a broken part
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2013 Dodge Viper #44/150 Launch Edition IG:@absoluthank
20/21 BC Forged Wheels : BC Coilovers: TA Aero |
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08-02-2016, 06:47 AM
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#3 | |
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Retired from Car mfrs....
Drives: 2LT RS/HR-V Join Date: May 2013
Location: /Fort Lauderdale
Posts: 10,048
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Quote:
Agreed...... 
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08-02-2016, 06:51 AM
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#4 |
   
Drives: Gen 6 Camaro RS Join Date: Dec 2015
Location: Miami FL
Posts: 1,725
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This:
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08-02-2016, 09:02 AM
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#5 |
Drives: 16 Camaro SS Join Date: Jul 2012
Location: Menifee
Posts: 821
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Please change your title, as Phastek has nothing to do with it. They were shipped by ACS with UPS. No fault at ACS's side. Blame UPS.
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Interior: Adrenaline Red. SS/2SS, M6, NPP, Sun Roof, 8" Nav. Black 5 Spoke Wheels.
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08-02-2016, 10:14 AM
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#6 |
 Drives: 2017 SS Join Date: Jul 2016
Location: Florida
Posts: 97
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Never mind the title.
Why would you start a thread about this at all. Who gives a F. Sweet crack, bro. |
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08-02-2016, 01:00 PM
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#7 |
Drives: 2016 2SS, 2011 RS (past) Join Date: Aug 2011
Location: The Central Coast
Posts: 909
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I understand that the situation sucks and it's a hassle when these things happen however, all you need to do is contact the shipping company and they will handle it. If that fails, then contact the seller and they will take care of it. No need to create a thread about it. Especially one that comes off as being a negative experience with Phastek. Good luck resolving the issue.
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 Past: 2011 RS, 2013 ZL1 Current: 2016 2SS |
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08-02-2016, 03:06 PM
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#8 |
 
Drives: the boss nuts.... Join Date: Aug 2012
Location: Houston, TX
Posts: 1,428
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@TMiller16SS I do remember speaking to you about the issue this morning about the issue. We did get the emails to ACS about the claim and my guys are working on getting a new set shipped out to you as soon as possible.
Sorry about what happened but we will get it all cleared up for you. If you have any other questions or concerns please shoot us an email or give us a call. We hate to see stories like this one, unfortunately once the items leave our warehouses or a manufacturers warehouse we have no control over what happens at the shipping company. |
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08-02-2016, 04:46 PM
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#9 |
Drives: 2010 Camaro Join Date: Dec 2009
Location: Montreal, Canada
Posts: 1,254
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It is very unfortunate and understand the frustration with the damage. We will go ahead and file the claim ourselves and already set a replacement panel on its way to you.
Phastek will be contacting you with the update. |
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08-02-2016, 04:52 PM
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#10 | |
 
Drives: Fast, Faster, and O My God...! Join Date: Oct 2011
Location: New Jersey
Posts: 323
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Now this is some great customer service.........without hesitation stood by their product, and claims.! Chevy you seeing this!   Great job guy's. |
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08-02-2016, 05:11 PM
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#11 | |
 
Drives: 2016 SS M6, NPP Join Date: Apr 2016
Location: Hawthorne, CA
Posts: 1,957
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Quote:
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08-02-2016, 06:18 PM
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#12 |
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Drives: 2016 Camaro SS Join Date: Apr 2016
Location: Guam
Posts: 31
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Awesome customer service Phastek and ACS!
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| 2SS Camaro |Garnet Red| Adrenaline Red| NPP| MRC| 6SPD| CAI Intake| Mishimoto CC|
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08-02-2016, 07:05 PM
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#13 | ||
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A Heartbeat Away.........
Drives: Not As Fast As I Would Like To Join Date: Mar 2016
Location: Maryland
Posts: 1,379
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Quote:
Quote:
 Never had a problem with Phastek ^
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,,,,,,,
2016 Hyper Blue Metallic 2SS | A8 | MRC | Sunroof | Nav | Mishimoto Catch Can | GM CAI | Hurst Shifter | Borla S-Type Exhaust | Body Color Splash Guards | 1LE Splitter | GM Dark Tail Lights | ZL1 Third Brake Light | Custom Fuel Door, Badges & Bowties | Oracle Side Markers | Blacked Out Stuff | Opti-Coat Pro+ The problem with this world is stupidity. I'm not saying there should be penalties for stupidity, but why don't we just take the warning labels off everything and let the problem solve itself. |
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08-02-2016, 07:07 PM
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#14 |
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Drives: 2022 F150, 87 Monte Carlo Join Date: Mar 2015
Location: MN
Posts: 1,267
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Op thought he would ruffle some feathers to make sure it got taken care of. This type of antic is only acceptable if ACS or Phasetek was giving you the run around. At least give them a chance to make it right before you make a crummy post like this.
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