Are you a stupid [cable] customer? (BEWARE: sarcasm)

[lordfriday2]

And, to lordfriday, the qualifications that Skyman laid out, just because they don't include the word "cable" or "connection" don't mean they're not relevant. In fact, chances are someone with a similar job title probably wrote your troubleshooting flows, helps design, build and troubleshoot the infrastructure, and wrote the guidelines for the field techs that you dispatch, among other things. I'm not saying he understands what it's like to work in a call center, but don't immediately discount what he has to say, and don't assume that you have more knowledge on the subject than he does. For instance, my father spent 20 years designing cellular network air interfaces (electrical engineering is the qualification required to do that), yet when he calls into his cell phone company, they always give him a run around and talk to him like he's an idiot, and since they can read off of a troubleshooting flow, they obviously understand more about the technology than he does, when he took part in designing it.

we write our own guidelines mostly HELL they are almost always in our heads... and i don't even know why i'm defending a thread that was started our of frustraion but not a lot of people get to try to understand what it's like to hear what some people complain about on the other end of the phone to tech support people.. it's quite funny really..... most of the support and helpdesk centers design and build their own networks... field techs know what to do if they need to be sent out...

listen, when you're dealing with major carriers and stuff like that, you're going to get people that are forced to do support from a chart or they are fired.. (t-mobile for example) what I was getting at is, most of the call centers for internet support in the local areas are manned by people in those local areas... people have to understand when it comes to calling someone for help, you have to remember that you're calling them, and they are just doing their job to try to get the problem solved.. if you don't have time to go through their procedures... then call when you have time... simple?? nope... never.

[Angrybird 12]

Originally Posted by The_Blur

Do my job. You'll understand.

I'd be glad to....
In fact I applied to get a job like yours but they deemed I was "Overqualified"...

[The_Blur]

Originally Posted by Skyman 08

I'd be glad to....
In fact I applied to get a job like yours but they deemed I was "Overqualified"...

It sounds like you're substantially overqualified.

You also probably were not restricted to a script. Your job was to help people. My job, by contrast, is to follow the script. Do you see the difference? I get fired for going outside of the script. You get a raise or at least the respect of your boss for exceeding expectations and solving problems. You made a respectable career of your job. I have been trying to find opportunities since I got here.

This is a matter of perspective. Of course, I want to help my customers. Despite my title, I am not authorized to do so.

[Angrybird 12]

Originally Posted by The_Blur

It sounds like you're substantially overqualified.

You also probably were not restricted to a script. Your job was to help people. My job, by contrast, is to follow the script. Do you see the difference? I get fired for going outside of the script. You get a raise or at least the respect of your boss for exceeding expectations and solving problems. You made a respectable career of your job. I have been trying to find opportunities since I got here.

This is a matter of perspective. Of course, I want to help my customers. Despite my title, I am not authorized to do so.

Seems like alot of places won't hire someone like me just because of my previous job of 32 years. Even Radio Shack turned me down.. I thought anyone could get a job there ater talking to some of the people that work there.. Went in a few weeks ago looking for a cable splitter, and the person took me to the Wire strippers

[PoorMansCamaro]

wtf? necro bump...from and advertisement? wow...