WHERE HAS GOOD CUSTOMER SERVICE GONE ? - Page 3

Michelle42780 · 10-01-2010, 12:39 PM

Quote:

Originally Posted by leonardo

Trust me I tried asking and this was the response from the president of this company told me by email

Whomever you talked to at UPS is a Jackass, Call Back.
We can ship another but you will have to pay for it and resolve the Issue with UPS to get
a refund for the one they lost.
Once it is in they're hands it is they're Responsibility.It sucks but that is how it works.
We are Checking with UPS to see if there is anything we can do to help.

WOW! That is not right. My company has never made the customer make a claim to UPS etc or wait for their part/machine... we ship them another one and the RMA department takes care of the shipping claims. I call

on this one. I would also take my business elsewhere.

leonardo · 10-01-2010, 01:01 PM

Quote:

Originally Posted by Michelle42780

WOW! That is not right. My company has never made the customer make a claim to UPS etc or wait for their part/machine... we ship them another one and the RMA department takes care of the shipping claims. I call

on this one. I would also take my business elsewhere.

Exactly my thoughts.........and for a President of this company to tell me that I need to deal with it because thats just the way it is and its not their responsability just really makes me wonder if I am the only one or if there are other customers who have been talked to like that as well ......

aldaron327 · 10-01-2010, 01:02 PM

Quote:

Originally Posted by irocnroll

Exactly, So the UPS tracking site would show it as "DELIVERED". Look at the screen shot of the tracking information. The package was never delivered. If it wasn't delivered, it wasn't left on anyone steps for a neighbor to steal it. Hence, option C isnt an option here.

Okay. I see where I mis-spoke to begin with. You're right. If the guy had scanned it, it would have said delivered. I'm officially tracking... one of those days today where my brain and my mouth/fingers aren't necessarily hard-wired together.

leonardo · 10-01-2010, 01:53 PM

Quote:

Originally Posted by aldaron327

Okay. I see where I mis-spoke to begin with. You're right. If the guy had scanned it, it would have said delivered. I'm officially tracking... one of those days today where my brain and my mouth/fingers aren't necessarily hard-wired together.

Haha, its ok its Friday

Nine Ball · 10-01-2010, 03:39 PM

Sounds like this company doesn't care to take the time to do the right thing. Do a charge back on your credit card, and I bet he gets off his ass and files that missing claim then.

Then buy the item from a better vendor.

leonardo · 10-01-2010, 03:52 PM

Quote:

Originally Posted by Nine Ball

Sounds like this company doesn't care to take the time to do the right thing. Do a charge back on your credit card, and I bet he gets off his ass and files that missing claim then.

Then buy the item from a better vendor.

You know what Nine Ball you're right I shouldnt have to wait another month !!! oh and for all you that kept private messaging me about who the vendor is, its JANNETTY RACING , sorry I had to put it out because I was getting an overwhelming amount of people asking me who the vendor was and yes I agree with some of the people who told me I need to speak up so that it doesnt happen to them.

Berean · 10-01-2010, 05:15 PM

If you still buy a replacement from them, then you deserve the customer service you got.

When people quit putting up with crap like this by spending their money elsewhere, is when they'll start caring about customer service.

leonardo · 10-01-2010, 05:23 PM

Quote:

Originally Posted by Berean

If you still buy a replacement from them, then you deserve the customer service you got.

When people quit putting up with crap like this by spending their money elsewhere, is when they'll start caring about customer service.

Way ahead of you buddy, already requested a refund from paypal

zirotti · 10-01-2010, 07:26 PM

Why was my post in this thread deleted? All I asked was that for the vendor to be outted and if they were a vendor that is here.

Is that not allowed here?

BackinBlackSS/RS · 10-01-2010, 07:27 PM

Quote:

Originally Posted by zirotti

Why was my post in this thread deleted? All I asked was that for the vendor to be outted and if they were a vendor that is here.

Is that not allowed here?

There are two threads exactly the same. Check the other thread.

BackinBlackSS/RS · 10-01-2010, 07:32 PM

Quote:

Originally Posted by zirotti

Why was my post in this thread deleted? All I asked was that for the vendor to be outted and if they were a vendor that is here.

Is that not allowed here?

http://www.camaro5.com/forums/showth...85#post2390385

zirotti · 10-01-2010, 07:35 PM

Quote:

Originally Posted by BackinBlackSS/RS

http://www.camaro5.com/forums/showth...85#post2390385

Thanks.

10-01-2010, 03:39 PM	#33
Nine Ball Drives: 1969 & 2016 Camaro SS Join Date: Oct 2008 Location: Houston, TX Posts: 3,849	Sounds like this company doesn't care to take the time to do the right thing. Do a charge back on your credit card, and I bet he gets off his ass and files that missing claim then. Then buy the item from a better vendor. __________________ Fquick.com/NineBall

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10-01-2010, 05:15 PM	#35
Berean Drives: Truck Join Date: Apr 2010 Location: Home Posts: 2,439	If you still buy a replacement from them, then you deserve the customer service you got. When people quit putting up with crap like this by spending their money elsewhere, is when they'll start caring about customer service.

10-01-2010, 07:26 PM	#37
zirotti Drives: 2013 ZL1 Join Date: Aug 2010 Location: Dallas Posts: 402	Why was my post in this thread deleted? All I asked was that for the vendor to be outted and if they were a vendor that is here. Is that not allowed here?