brand new delivered with scratch and won't start? - Page 2

hopin to cash · 02-01-2014, 11:21 AM

thank you

Ryanbabz71 · 02-01-2014, 11:34 AM

The no start has been a common issue on the new trucks. Two issues the exhaust flapper valve freezing and the starter. Seems they received a bad batch (large qty) of electronic starters. Check out gm.trucks.com/forums to read up on it

Ryan

Number 3 · 02-01-2014, 11:53 AM

Quote:

Originally Posted by hopin to cash

They told they would fix the scratch...

Question is; do I really want this particular truck that has less than 50 miles on it with a 3" scratch down to the bare metal and wouldn't start 2 out of the first 3 times I tried?

Again nothing against the dealer at this point as they still have not replied to my ultimatum (yes or no) on my request for a new truck just not this one.

The answer is no, if you get a choice.

But realistically if they are willing to make it good and fix the starting issue you have no more risk than getting another truck.

Yes, I would like it to be perfect too. But you can look at it this way, it is now "pre disastered" so to speak. You are likely to get a scratch or ding on a pick up if you use it for anything and this repair is on the dealer.

The starting issue should be nothing more than a bad part. Replaced and it's no different than getting a different truck.

If the dealer is offering, take it. If not the trouble to get a new one will be tough. In the lemon laws I'm aware of you aren't even close to qualifying. You need 3 trips to the dealer for the same repair (not 3 incidents of the failure). The dealer gets 3 strikes. There is also a "days out of service" for the same problem. You have to at least let them try to fix it.

So I agree, it sucks, I wouldn't be happy. But let them fix it and in a month you'll be happy in your new truck.

If it re occurs, then another story.

Ryanbabz71 · 02-01-2014, 11:53 AM

direct link to the 2014 forum

http://www.gm-trucks.com/forums/foru...c-sierra-1500/

Front Runner · 02-01-2014, 12:16 PM

OP,

Hope the matter is resolved quickly to your satisfaction......

trashmanssd · 02-01-2014, 03:12 PM

the scratch would be the bigger issue for me they will try to fix it cheap as possible. I'd Be afraid they wont get the same quality of finish and with paint never no if they get the color matched or the clear wrong it could start pealing up in 2-3 years or turn yellowish. Starting problem should be easy to fix.

Bad@ssCamaro · 02-01-2014, 04:53 PM

The way this is going, you might have posted this thread too soon. Sorry to hear of you're troubles. Like some have said, let the dealership work to make things right and try to not let the mob mentality overtake your good judgement.

hopin to cash · 02-02-2014, 09:40 AM

thank you

Number 3 · 02-02-2014, 10:06 AM

Quote:

Originally Posted by hopin to cash

Hey guys is the GM Customer Service response in this thread legit? I would like to utilize their input and assistance with my issue but my wife ask me how do you know they are even the real thing?

Generally GM is involved. When I worked for GM I would try to escalate issues to help site members.

Send a PM.

hopin to cash · 02-02-2014, 11:26 PM

Thank you guys for the input...

The GM trucks forum is very helpful...

hopin to cash · 02-06-2014, 01:17 AM

thank you

trashmanssd · 02-16-2014, 05:58 PM

Keep your head up and good luck with the fight.

I know all car makers have problems but my wifes family has been getting Toyota's/Lexus's for last 20 years and have had none and my wife has had 3 with no issues I just got my tundra I am not going to fight it anymore they make a more reliable product. Not always but on avg they are more reliable.

02-01-2014, 11:21 AM	#15
hopin to cash Drives: 2013 2SS/RS INFERNO ORANGE Join Date: Jul 2012 Location: Ravenna Posts: 85	slow down guys... thank you Last edited by hopin to cash; 02-18-2014 at 12:38 AM.

02-01-2014, 11:34 AM	#16
Ryanbabz71 Drives: 2021 ZL1 1LE Satin Steel Join Date: Jul 2011 Location: Brownsburg, Indiana Posts: 6,409 View My Garage	The no start has been a common issue on the new trucks. Two issues the exhaust flapper valve freezing and the starter. Seems they received a bad batch (large qty) of electronic starters. Check out gm.trucks.com/forums to read up on it Ryan __________________ Ryan 2021 ZL1 1LE Satin Steel Metallic Build Page: https://www.camaro6.com/forums/showthread.php?t=632481

02-01-2014, 11:53 AM	#18
Ryanbabz71 Drives: 2021 ZL1 1LE Satin Steel Join Date: Jul 2011 Location: Brownsburg, Indiana Posts: 6,409 View My Garage	direct link to the 2014 forum http://www.gm-trucks.com/forums/foru...c-sierra-1500/ __________________ Ryan 2021 ZL1 1LE Satin Steel Metallic Build Page: https://www.camaro6.com/forums/showthread.php?t=632481

02-01-2014, 12:16 PM	#19
Front Runner Drives: 2016 Nightfall Gray Metallic SS Join Date: Dec 2013 Location: NC Posts: 1,011	OP, Hope the matter is resolved quickly to your satisfaction...... __________________ 2016 Nightfall Gray Camaro SS

02-01-2014, 04:53 PM	#21
Bad@ssCamaro BeckyD Rocks :-) Drives: 2015 1SS/1LE Join Date: Sep 2009 Location: CT Posts: 5,781 View My Garage	The way this is going, you might have posted this thread too soon. Sorry to hear of you're troubles. Like some have said, let the dealership work to make things right and try to not let the mob mentality overtake your good judgement. __________________ 2015 CRT 1SS/1LE RS/Recaro's/NPP/Nav/Rear vision pkg./BA speaker upgrade. Stage 3 BMR cam, ARH 1 7/8 headers, CAI, BMR 1.25 drop springs, JPSS Billet Bushings, Peddars Cradle Bushings...460 whp...so far....SOLD, but not forgotten!

02-01-2014, 03:12 PM	#20
trashmanssd Drives: Black 14 2SS/1LE/RS 14 Tundra Join Date: Dec 2013 Location: Plymouth, Ma Posts: 2,414	the scratch would be the bigger issue for me they will try to fix it cheap as possible. I'd Be afraid they wont get the same quality of finish and with paint never no if they get the color matched or the clear wrong it could start pealing up in 2-3 years or turn yellowish. Starting problem should be easy to fix.

02-02-2014, 09:40 AM	#22
hopin to cash Drives: 2013 2SS/RS INFERNO ORANGE Join Date: Jul 2012 Location: Ravenna Posts: 85	GM Customer Service? thank you Last edited by hopin to cash; 02-18-2014 at 12:39 AM.

02-02-2014, 11:26 PM	#24
hopin to cash Drives: 2013 2SS/RS INFERNO ORANGE Join Date: Jul 2012 Location: Ravenna Posts: 85	Thank You... Thank you guys for the input... The GM trucks forum is very helpful... Last edited by hopin to cash; 02-18-2014 at 12:39 AM.

02-06-2014, 01:17 AM	#25
hopin to cash Drives: 2013 2SS/RS INFERNO ORANGE Join Date: Jul 2012 Location: Ravenna Posts: 85	General Motors will make this right... RIGHT? thank you Last edited by hopin to cash; 02-18-2014 at 12:40 AM.

02-16-2014, 05:58 PM	#26
trashmanssd Drives: Black 14 2SS/1LE/RS 14 Tundra Join Date: Dec 2013 Location: Plymouth, Ma Posts: 2,414	Keep your head up and good luck with the fight. I know all car makers have problems but my wifes family has been getting Toyota's/Lexus's for last 20 years and have had none and my wife has had 3 with no issues I just got my tundra I am not going to fight it anymore they make a more reliable product. Not always but on avg they are more reliable.