10-22-2013, 06:43 AM | #15 |
Drives: 1969 Corvair, 2018 Camaro T4 RS Join Date: Mar 2009
Location: Detroit Metropolitan Area
Posts: 2,881
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I am puzzled by your post. killascrimp. What were/are your expectations when calling a customer service person regarding a paint issue? Unless you had been rebuffed at a dealership, and your post provides no indication of that happening.
Just asking. Any pun in this post totally unintended. Laborsmith |
10-22-2013, 07:56 AM | #16 | |
Drives: 14 z51 Join Date: Aug 2013
Location: Panama City beach
Posts: 103
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10-22-2013, 02:03 PM | #17 |
Drives: 2014 Corvette Stingray Z51 Join Date: Oct 2013
Location: Jacksonville, Florida
Posts: 51
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Got my C7 on October 4th and it is a great car. Got into it on Saturday the 19th to take a drive and the LCD screen for the Infotainment system went haywire for absolutely no reason. I just started the car and the trouble began. It started flipping from screen to screen and then started doing some weird stuff like an old television when the picture tube rolls continuously just before it goes out. There was nothing near it to cause any interference and I had not placed anything in the compartment behind the screen other than a pair of Oakley sunglasses.
I took it to my dealer on yesterday morning with the idea that they would replace the screen because the car is so new. I hoped that they wouldn't risk trying to fix it because I don't want a repaired item in my brand new car. An item that should never go out in 14 days. Day two is almost over and I spoke to the service manager and according to them they are still "gathering information" from Chevy tech support because the car is so new. It sounds as if they are learning on the fly and intend on trying to fix whatever the issue is. Quite frankly I don't know if they know what they are doing at all. I just wanted to find out if anyone else was having this kind of issue with their screen. Also just wanted to make others aware that right now it doesn't seem like they have the answers to some of these problems. |
10-22-2013, 04:24 PM | #18 |
Drives: 2014 Corvette Stingray Z51 Join Date: Oct 2013
Location: Jacksonville, Florida
Posts: 51
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Update: Dealer service dept. called and said they are ordering a new screen because it appears there have been a few problems with the new screen system throughout the country. Doesn't seem to be widespread but there has been problems. They told me again because things are so new it would take a few days for the new part to arrive so I took my car and they will call me when the part arrives. Just my experience if anyone should happen to run into this problem. It seems Chevy is aware of the issue.
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10-22-2013, 05:35 PM | #19 |
Drives: 2006 H3 Join Date: Aug 2009
Location: UNITED STATES
Posts: 6
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I had a infotainment screen issue as well, a new display screen fixed the issue.
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10-22-2013, 09:18 PM | #20 |
Drives: 2010 Corvette Coupe -Black Join Date: Mar 2013
Location: Atlanta Ga
Posts: 19
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That's amazing about the cell behind the screen. I fly for the airlines and I know we tell you to shut off the cell (etc) but I've never seen a cell cause any interference with our screens in the flight deck. Maybe ours are better isolated from outside interference. Shoot, they only cost 3x more than the C7 (and that's just for one - we have 5 big ones and 3 little ones).
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10-24-2013, 01:39 AM | #21 | ||
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if u have the exact same speedo in every mode it might be that setting.. goto 2:45s
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2015 Corvette Z06.. Lime Rock Park 1:01; Watkins Glen 2:14; Thompson Speedway 1:21
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10-24-2013, 01:44 AM | #22 | ||
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2015 Corvette Z06.. Lime Rock Park 1:01; Watkins Glen 2:14; Thompson Speedway 1:21
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10-24-2013, 02:50 PM | #23 | |
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I made thread showing it Sent From The Q on the Galaxy S4
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2015 Corvette Z06.. Lime Rock Park 1:01; Watkins Glen 2:14; Thompson Speedway 1:21
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10-25-2013, 04:59 PM | #24 | |
Drives: 2014 C7 Z51 Wht/Blck LT3 Auto Join Date: Oct 2013
Location: Royal Palm Beach, FL
Posts: 63
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The torque tube was replaced. That issue seems to be solved. The Track mode as I called it or TPM menu now is operational. The nag/informational system was replaced with a new unit, but still is not operational. An engineer is coming to the dealership on Thursday to look at my car and hopefully fix issue. They offered to keep me in rental, but I declined and took my car back. That's my story. I am happy to have her back and I am sure Chevy will get the issue straight. It's just tuff to have this amazing machine for 24 days and have 10 of them sent in the dealers garage. I love this car the best car i've ever driven! Thanks |
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11-01-2013, 05:35 AM | #25 | |
Drives: 2014 C7 Z51 Wht/Blck LT3 Auto Join Date: Oct 2013
Location: Royal Palm Beach, FL
Posts: 63
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Quote:
Update I dropped my car back off at dealer yesterday, 10-31-13, to have a Chevy field engineer diagnose the issue. They have decided to replace the information unit again with a new unit. They are expecting the unit to arrive next Tuesday. I will get the car back Tuesday or Wednesday of next wk. I hate not having my car, but the engineer didn't want me to take it. I'll give another update when I get it back. I have also added to the work order to have the rear diff checked and the tire temperature checked. Mine always reads warm. It never reads hot or cold. Thanks |
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11-01-2013, 06:02 AM | #26 | |
just can't get enough
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11-01-2013, 10:22 AM | #27 |
Drives: 2014 C7 Z51 Wht/Blck LT3 Auto Join Date: Oct 2013
Location: Royal Palm Beach, FL
Posts: 63
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11-02-2013, 07:37 AM | #28 |
Drives: 2014 C7 Join Date: Oct 2013
Location: Michigan
Posts: 82
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Sorry to hear about your problems with your new C7. Is the dealer rental a comparable vehicle, i.e. premium or luxury car? I'd settle for nothing less. Also, keep the following info handy. If the third infotainment unit gives you problems, I'd look into Florida's / Federal Lemon Law.
How The Florida Lemon Law Works The Lemon Law covers defects or conditions that substantially impair the use, value or safety of a new or demonstrator vehicle (these are called "nonconformities"). These defects must be first reported to the manufacturer or its authorized service agent (usually, this is the dealer) during the "Lemon Law Rights Period," which is the first 24 months after the date of delivery of the motor vehicle to the consumer. If the manufacturer fails to conform the vehicle to the warranty after a reasonable number of attempts to repair these defects, the law requires the manufacturer to buy back the defective vehicle and give the consumer a purchase price refund or a replacement vehicle. The law does not cover defects that result from accident, neglect, abuse, modification or alteration by persons other than the manufacturer or its authorized service agent. DO NOT DELAY in reporting a problem as this may cost valuable time and protection. Consumers should KEEP RECORDS of all repairs and maintenance. A written repair order should be obtained from the service agent (dealer) for each examination or repair under the warranty. The consumer should note the date the vehicle was taken in for repair and date he or she was notified that work was completed. Odometer mileage when the vehicle was taken to the shop and when it was picked up after repair should also be noted. Consumers should keep all receipts or invoices for payment of expenses related to the purchase/lease of the vehicle and to any repair. If the vehicle has been back to the service agent for repair of the same recurring problem at least three times, the consumer must give written notification by certified, registered or express mail, to the manufacturer (not the dealer) to afford a final opportunity to repair the vehicle. Check the warranty book or owner’s manual or other written manufacturer supplement for the address given by the manufacturer. A Motor Vehicle Defect Notification form may be used for this purpose. Click here for the Instructions and Motor Vehicle Defect Notification form. Upon receipt of the notification, the manufacturer has 10 days to direct the consumer to a reasonably accessible repair facility, and then up to 10 days from delivery of the vehicle to fix it. If the vehicle is in and out of the authorized repair shop for repair of one or more different problems for 15 or more cumulative days, the consumer must give written notification of this fact to the manufacturer (not the dealer), by certified, registered or express mail. Check the warranty book or owner’s manual or other written manufacturer supplement for the address given by the manufacturer. A Motor Vehicle Defect Notification form may used for this purpose. Click here for the Instructions and Motor Vehicle Defect Notification form. After the manufacturer’s receipt of the notification, the manufacturer or its authorized service agent must have at least one opportunity to inspect or repair the vehicle. The consumer may be eligible for a purchase price refund or a replacement vehicle if the vehicle is out of service for repair of one or more nonconformities for a cumulative total of 30 or more days. If the manufacturer does not provide a refund or a replacement vehicle, consumers may invoke their rights through one or two arbitration programs. The dispute must be submitted for arbitration to a manufacturer sponsored program, if that program was certified by the State of Florida when the consumer purchased or leased the vehicle and the manufacturer's warranty or other written material explained how and where to file a claim with a state-certified program. A list of Manufacturers who sponsor state-certified programs can be found by clicking here, or to find out if a manufacturer has a state-certified program, consumers in Florida may call the Lemon Law Hotline (1-800-321-5366), consumers out of state may call 850-414-3500. "State-certified" means the manufacturer's program meets certain state and federal requirements; it does not mean that the program is administered or sponsored by the State of Florida. If a manufacturer has no state-certified program, or if the manufacturer has a state-certified program, but the program fails to make a decision in 40 days, or the consumer is not satisfied with the state-certified program's decision, the dispute must be submitted to the Florida New Motor Vehicle Arbitration Board, which is administered by the Office of the Attorney General. Click here to download a Request for Arbitration form, or contact the Lemon Law Hotline (1-800-321-5366; 1-850-414-3500) to obtain a Request for Arbitration form. The form is submitted for eligibility screening to the Office of the Attorney General.
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"I spent half of my money on booze, women and gambling. The other half I wasted." W.C. Fields
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