Ok Onstar...you suck!! - Page 2

BowtieBelle · 11-15-2012, 02:19 PM

Quote:

Originally Posted by Scalded Dog

I am curious... How much does OnStar cost? Their website is very cryptic, they won't tip their hand (that's bad business, IMHO). It appears that the only way to find out is "Just press the blue button in your OnStar equipped vehicle, and a helpful business associate will be glad to help you!" ... but, I'm not going to do that UNTIL I know that their price is something I'm willing to pay. I do NOT want to give them my "come hither" signal, and have them then hound me forever if I choose not to play. ................... Also, does everybody pay the same amount? Is the rate negotiable? Is it based on area, or other factors? Are there different "levels of coverage," or anything? Again, the website is cryptic... they just want me talk to them. I'd much rather learn this stuff from my Camaro5 brothers and sisters!

Yeah there are different levels of coverage. I believe the "safe and sound" basic package is $9.99 or $14.99 a month and it goes up from there.

sonnydurden · 11-15-2012, 02:21 PM

My wife and I just got off the phone with them and its now fully canceled. We are not responsible for any charges over the last 8 months. So a word to the wise, MAKE SURE you call them to cancel the service once your trial period is up!!!

jrg03s · 11-15-2012, 02:22 PM

Onstar has grown on me, and for 250 bucks for a year of the higher end service I think I will try it out longer. Being new to the area its nice to just have the directions on the car. Yes I have a smart phone but google maps doesn't always find me, a GPS unit is also nice but can be dated. Its not for everyone, but it does come in handy.

sonnydurden · 11-15-2012, 02:27 PM

Quote:

Originally Posted by jrg03s

Onstar has grown on me, and for 250 bucks for a year of the higher end service I think I will try it out longer. Being new to the area its nice to just have the directions on the car. Yes I have a smart phone but google maps doesn't always find me, a GPS unit is also nice but can be dated. Its not for everyone, but it does come in handy.

Oh I like the directions and connections...its just too expensive in my opinion....$28 a month!!

MikeOD · 11-15-2012, 02:28 PM

The discount I get on my car insurance for having OnStar's basic program (that includes theft recovery) far outweighs what the plan costs...so it's worth it to me.

jrg03s · 11-15-2012, 02:30 PM

Quote:

Originally Posted by Scalded Dog

I am curious... How much does OnStar cost? Their website is very cryptic, they won't tip their hand (that's bad business, IMHO). It appears that the only way to find out is "Just press the blue button in your OnStar equipped vehicle, and a helpful business associate will be glad to help you!" ... but, I'm not going to do that UNTIL I know that their price is something I'm willing to pay. I do NOT want to give them my "come hither" signal, and have them then hound me forever if I choose not to play. ................... Also, does everybody pay the same amount? Is the rate negotiable? Is it based on area, or other factors? Are there different "levels of coverage," or anything? Again, the website is cryptic... they just want me talk to them. I'd much rather learn this stuff from my Camaro5 brothers and sisters!

https://www.onstar.com/web/portal/planspricing

If you log onto your account, they have better pricing. safe and sound is 13 bucks a month, and Directions & Connections is 25 a month. You can get a better deal if you deal yearly subscriptions.

sonnydurden · 11-15-2012, 02:31 PM

Quote:

Originally Posted by menendez1293

Generally a dealer has to activate on star before they sell the car. The sales person can actually get in trouble if they don't (at least at my dealer they can). But i dont have onstar on either my camaro or cruze. Have had the camaro 3 years never thought about using onstar but once. The cruze is almost a year old and i have never used it at all. I hate their polices to try and keep a card on file. They are almost as bad a XM

Yeah, they have to activate it, atleast that was the case when we bought both of our cars. Both times we just wanted to go home and here they come with the Onstar activation presentation

fsusmithc2 · 11-15-2012, 02:32 PM

Ugh, OnStar. Yikes. Dealership setup the account for me when I bought the car (I'm pretty sure they're required to) but I never pushed any of the buttons, nor did I listen to any demo or marketing call. I think they tried to call me once while in the car but I didn't take the call. Didn't do anything with the notices to complete setup or that my free trial was expiring soon either (other than throw them away).

Guess I'll never know just what exactly the "navigation" part of the DIC even does. It shall forever be a blank page to me. Oh well.

jrg03s · 11-15-2012, 02:39 PM

Quote:

Originally Posted by sonnydurden

Oh I like the directions and connections...its just too expensive in my opinion....$28 a month!!

Get a yearly plan and its 20 bucks a month.

OnStar Advisor · 11-15-2012, 04:25 PM

Hello everyone,

I wanted to provide a little clarification on this topic.

When you purchase your new vehicle from the dealer they typically activate the introductory service for you. Then, as sonnydurden mentions, they ask you to press the Blue Button to discuss your account. This action confirms your trial and allows you to update your account and learn about the services available to you.

OnStar has two plans available for subscribers - Safe & Sound and Directions & Connections. The Safe & Sound plan is $18.95/mo and includes all of OnStar's emergency and security services; - Automatic Crash Response, Roadside Assistance, Hands-Free Calling, Remote Door Unlock, Vehicle Diagnostics, and Stolen Vehicle Assistance. The Directions & Connections plan is $28.90/mo and includes all of the services from the Safe & Sound plan, as well as unlimited Turn-by-Turn Navigation. Sometimes there are promotional rates available, you can call from your blue OnStar button or 1.888.4ONSTAR anytime to see what is available.

To cancel your OnStar subscription, you can call 1.888.4ONSTAR or push your blue OnStar button and ask an Advisor to cancel. Should you decide not to continue with your paid service, your OnStar system will be deactivated. All services —including Automatic Crash Response and Emergency Service — will be shut off. Your vehicle will not be able to contact OnStar for help, even in a crash.

If you don't call in to cancel the services then a notification is sent that informs you that the account is scheduled to go into continuous coverage. If there is no response to this notification, the services will continue through monthly billing to the credit card on file. OnStar attempts to keep a credit card on file for this convenience to avoid any lapses in service because of the safety and security that we provide. You have the option to cancel or enroll in annual subscription at any time.

If anyone has more questions, or would like me to check into your account to make sure things are set correctly you can send me a message with your account number or home phone number associated with your account. I am happy to assist in any way I can.

-Jessica, OnStar Advisor
Social Media Team

smarbrit · 11-15-2012, 04:47 PM

I've tried the directions once in my car, my trial ends at the end of December, won't be renewing it. Why - I received a package in the mail, over $400 / year for the same service you folks in the US get for half the price. For the one time I did use it, it was fine, but haven't needed it since, certainly not worth over $400/year. For directions, I'll use my smartphone.

I'm more than happy to share my renewal package on here so you can see the price difference.

Canadian dollar has been par or better than the US, however no one is adjusting pricing accordingly. hmmmmmm

speedygonzales · 11-15-2012, 05:25 PM

Had to chime in here for a few benefits that we get from OnStar.

Cops can track it if stolen (like LoJack) and
they can slow it down if its moving and disable it when it stops. This gives lower car insurance rates as someone else mentioned.

With my smart phone, I can unlock the doors and have had to do so a couple of times for the wife. She doesn't have a smart phone.

I can check the mileage, oil life, fuel level and tire pressure with my phone. Those of you that knows what a pain it is to keep up with the wifes car can follow that. All it takes is the free app.

We don't but you could have phone minutes so if your wife broke down where cell phone coverage is shoddy, you could get thru with OnStar.

We just renewed the most basic plan (safe and sound) which only leaves out turn by turn directions for $149 for the year. We were previously in the free 6 month trial period.

We didn't but we could also do the Family Link. If you had a new driver in your family, this alerts your phone as to the whereabouts of the vehicle.

ROBOSSRS · 11-15-2012, 09:03 PM

Probably most of you kids have cell phones, I don't. I have one provided for me for company business. So when I' m not working Onstar is perfect. I have no need to carry a cell phone when not working. Just my two cents.

sonnydurden · 11-16-2012, 10:15 AM

Quote:

Originally Posted by speedygonzales

Had to chime in here for a few benefits that we get from OnStar.

Cops can track it if stolen (like LoJack) and
they can slow it down if its moving and disable it when it stops. This gives lower car insurance rates as someone else mentioned.

With my smart phone, I can unlock the doors and have had to do so a couple of times for the wife. She doesn't have a smart phone.

I can check the mileage, oil life, fuel level and tire pressure with my phone. Those of you that knows what a pain it is to keep up with the wifes car can follow that. All it takes is the free app.

We don't but you could have phone minutes so if your wife broke down where cell phone coverage is shoddy, you could get thru with OnStar.

We just renewed the most basic plan (safe and sound) which only leaves out turn by turn directions for $149 for the year. We were previously in the free 6 month trial period.

We didn't but we could also do the Family Link. If you had a new driver in your family, this alerts your phone as to the whereabouts of the vehicle.

I enjoy having it...I just believe $28 a month for the directions and connections is a bit high....If this was $11.99 for the safe and sound and the directions and connections, then I would take it!!!

11-15-2012, 02:28 PM	#19
MikeOD Drives: 2010 M6 2SS Join Date: Mar 2011 Location: South Windsor, CT Posts: 1,202	The discount I get on my car insurance for having OnStar's basic program (that includes theft recovery) far outweighs what the plan costs...so it's worth it to me. __________________ 2010 Camaro SS M6. Heads/Cam/Intake/Headers/Exhaust/Suspension

11-15-2012, 02:32 PM	#22
fsusmithc2 Emerald Coast Camaros Drives: 2017 2SS A8 50th Anniversary Join Date: Sep 2011 Location: Tallahassee, FL Posts: 1,261	Ugh, OnStar. Yikes. Dealership setup the account for me when I bought the car (I'm pretty sure they're required to) but I never pushed any of the buttons, nor did I listen to any demo or marketing call. I think they tried to call me once while in the car but I didn't take the call. Didn't do anything with the notices to complete setup or that my free trial was expiring soon either (other than throw them away). Guess I'll never know just what exactly the "navigation" part of the DIC even does. It shall forever be a blank page to me. Oh well. __________________ Current: 2017 2SS 50th Anniversary (#350)- 12.22 @ 115mph - MX0 8-speed automatic, CF5 power sunroof Former: 2012 1LT/RS A6 - 14.11 @ 99.75mph Order: TMFF65 1100 - 5/19/16 \| 2000 - 5/26/16 \| 3000 - 6/1/16 3100 - 6/6/16 (TPW 6/20) \| 3300 - 6/9/16 3400 - 6/10/16 \| 4200 - 6/23/16 \| 4300 - 6/28/16 5000 - 6/30/16 \| 6000 - 7/1/16 Club F1FTY

11-15-2012, 02:21 PM	#16
sonnydurden Drives: ‘16 1SS & ‘19 1LT Join Date: Aug 2012 Location: Windermere, FL Posts: 2,086	My wife and I just got off the phone with them and its now fully canceled. We are not responsible for any charges over the last 8 months. So a word to the wise, MAKE SURE you call them to cancel the service once your trial period is up!!!

11-15-2012, 02:22 PM	#17
jrg03s Drives: 2010 SS Camaro, 2003 Sierra 1500 Join Date: Nov 2012 Location: Frisco, TX Posts: 10	Onstar has grown on me, and for 250 bucks for a year of the higher end service I think I will try it out longer. Being new to the area its nice to just have the directions on the car. Yes I have a smart phone but google maps doesn't always find me, a GPS unit is also nice but can be dated. Its not for everyone, but it does come in handy.

11-15-2012, 04:25 PM	#24
OnStar Advisor Drives: Camaro Join Date: Oct 2012 Location: Detroit Posts: 88	Hello everyone, I wanted to provide a little clarification on this topic. When you purchase your new vehicle from the dealer they typically activate the introductory service for you. Then, as sonnydurden mentions, they ask you to press the Blue Button to discuss your account. This action confirms your trial and allows you to update your account and learn about the services available to you. OnStar has two plans available for subscribers - Safe & Sound and Directions & Connections. The Safe & Sound plan is $18.95/mo and includes all of OnStar's emergency and security services; - Automatic Crash Response, Roadside Assistance, Hands-Free Calling, Remote Door Unlock, Vehicle Diagnostics, and Stolen Vehicle Assistance. The Directions & Connections plan is $28.90/mo and includes all of the services from the Safe & Sound plan, as well as unlimited Turn-by-Turn Navigation. Sometimes there are promotional rates available, you can call from your blue OnStar button or 1.888.4ONSTAR anytime to see what is available. To cancel your OnStar subscription, you can call 1.888.4ONSTAR or push your blue OnStar button and ask an Advisor to cancel. Should you decide not to continue with your paid service, your OnStar system will be deactivated. All services —including Automatic Crash Response and Emergency Service — will be shut off. Your vehicle will not be able to contact OnStar for help, even in a crash. If you don't call in to cancel the services then a notification is sent that informs you that the account is scheduled to go into continuous coverage. If there is no response to this notification, the services will continue through monthly billing to the credit card on file. OnStar attempts to keep a credit card on file for this convenience to avoid any lapses in service because of the safety and security that we provide. You have the option to cancel or enroll in annual subscription at any time. If anyone has more questions, or would like me to check into your account to make sure things are set correctly you can send me a message with your account number or home phone number associated with your account. I am happy to assist in any way I can. -Jessica, OnStar Advisor Social Media Team

11-15-2012, 04:47 PM	#25
smarbrit Drives: 2012 Camaro 2SS/RS IOM Join Date: Oct 2012 Location: Calgary, AB Posts: 771	I've tried the directions once in my car, my trial ends at the end of December, won't be renewing it. Why - I received a package in the mail, over $400 / year for the same service you folks in the US get for half the price. For the one time I did use it, it was fine, but haven't needed it since, certainly not worth over $400/year. For directions, I'll use my smartphone. I'm more than happy to share my renewal package on here so you can see the price difference. Canadian dollar has been par or better than the US, however no one is adjusting pricing accordingly. hmmmmmm

11-15-2012, 05:25 PM	#26
speedygonzales Drives: 99 z71, 2012 2SS Join Date: Sep 2012 Location: Smithfield, VA Posts: 205 View My Garage	Had to chime in here for a few benefits that we get from OnStar. Cops can track it if stolen (like LoJack) and they can slow it down if its moving and disable it when it stops. This gives lower car insurance rates as someone else mentioned. With my smart phone, I can unlock the doors and have had to do so a couple of times for the wife. She doesn't have a smart phone. I can check the mileage, oil life, fuel level and tire pressure with my phone. Those of you that knows what a pain it is to keep up with the wifes car can follow that. All it takes is the free app. We don't but you could have phone minutes so if your wife broke down where cell phone coverage is shoddy, you could get thru with OnStar. We just renewed the most basic plan (safe and sound) which only leaves out turn by turn directions for $149 for the year. We were previously in the free 6 month trial period. We didn't but we could also do the Family Link. If you had a new driver in your family, this alerts your phone as to the whereabouts of the vehicle.

11-15-2012, 09:03 PM	#27
ROBOSSRS Drives: 2011 Camaro SS/RS Inferno Orange Join Date: Oct 2010 Location: York, PA Posts: 6,592	Probably most of you kids have cell phones, I don't. I have one provided for me for company business. So when I' m not working Onstar is perfect. I have no need to carry a cell phone when not working. Just my two cents.