01-16-2020, 06:26 PM | #1 |
Drives: 2018 1SS 1LE HBM Join Date: Jul 2014
Location: Florida
Posts: 161
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Another trip to the dealer....more cosmetic injuries to my car
So I took my camaro in on Monday this week to have a sagging headliner replaced. Picked up the car tonight and of course it's ready after dark so I can't see most of it but right away noticed a linear scratch on the hood wrap (passenger side) like they dragged something across probably 12 inches in length and consistent in width (about 2mm). Also noticed the rubber/plastic gaskets at the base of the windshield on the driver side in the gutter are extremely loose and no longer seated against the windshield (passenger side looks okay) - it looks like shit.
Now I've got an OCD when it comes to my camaro so these things might not bother some. But I now need to call tomorrow to complain, and request they replace the hood wrap and the trim pieces. Am I wrong to think that these things should be corrected? I mean I brought them by all purposes a relatively new car (2018, 6000mi) for correction of a known factory defect (sagging headliner) and they manage to create new problems and damage the car. This isn't the first time either. Last time they put 4 tires on and managed to scratch all 4 wheels - to the extent they had to replace all 4 wheels.... Would love to hear you guys thoughts. Thanks in advance. |
01-16-2020, 06:58 PM | #2 |
Drives: like an old lady Join Date: Jun 2012
Location: indiana
Posts: 2,396
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par for the course
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2016+ camaro: everyone’s first car
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01-16-2020, 07:34 PM | #3 |
This is why I’m legitimately scared to take my camaro anywhere! I’ve had my fair share of damages caused by the dealer/shops. Hope you get everything resolved ASAP!
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01-16-2020, 07:36 PM | #4 |
Sorry to hear this, everytime the dealership has to keep my car overnight I now take pictures of it and the service manager asked me why do I do this? And I tell him to make sure the car returns to me in the same way I'm bringing it in for service. Getting pretty tired of praying to the car gods for a safe return.
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01-17-2020, 10:53 AM | #5 | |
Drives: White 2015 Z/28 Join Date: Jul 2017
Location: Charleston SC
Posts: 208
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Quote:
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01-17-2020, 11:03 AM | #6 |
Drives: 2017 Camaro SS FIFTY Join Date: Dec 2016
Location: North Carolina
Posts: 539
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I hate hearing stories like this. I was lucky that my dealer was careful...but expensive. I'm also fortunate that I found an independent mechanic specializing in Camaros and doesn't charge an arm and a leg.
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01-17-2020, 11:05 AM | #7 |
Drives: 2016 1ss camaro Join Date: Feb 2016
Location: 909
Posts: 9,818
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so what is the fix? mine has same issue but ive had mine almost 4 years so doubt they would fix it
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01-17-2020, 12:39 PM | #8 | |
Drives: 2018 1SS 1LE HBM Join Date: Jul 2014
Location: Florida
Posts: 161
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Quote:
Good news is the service manager is a new guy and he was super chill, gonna order the plastic molding piece and new hood wrap, all to be taken care of. |
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01-17-2020, 12:44 PM | #9 | |
Drives: 2018 1SS 1LE HBM Join Date: Jul 2014
Location: Florida
Posts: 161
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Quote:
They are and I suppose I could drive an hour to another dealer, just never been comfortable leaving my car that far away, lol - even with the my Chevrolet app and onstar monitoring. One time they repaired a busted auxillary radiator that took a rock. Got home and noticed they didn't fill the coolant reservoir tank. Took it back and explained, 15 minutes later they returned it, I trusted them went home and thought I better look, they didn't fill it properly. Printed out a copy of the owners manual with a picture on how to fill and they tried again, but failed - at that point I said forget it I'd do it myself. I have come to expect crap from them and was just venting here. Appreciate the feed back. |
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01-17-2020, 01:50 PM | #10 |
Drives: 17 Camaro SS 1LE & 16 Sierra AT CC Join Date: Nov 2016
Location: Norman, OK
Posts: 2,424
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In order to replace the headliner in the 6th gem the windshield has to be removed. That is why those gaskets are messed up. My bet is 1 guy tried to get the headliner back into the car and allowed it to drag across the hood which is what messed the wrap up.
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