MERGED: All discussions about 100k-mile warranty being reduced to 60k miles

[King Sun]

btw for the guys that say "well toyota and honda have the same thing!" don't take into account they never had a similar warranty.

[snarky]

I'd buy another one of these even if GM went to 3yr / 36k miles.
But SHHHHHH. Don't tell GM....
I love my car. Until I don't.

[Q'smuscle]

Originally Posted by shank0668

Agree. Our 14 Silverado was in for a new oil pump..... At 5,000 miles. I don't think cutting warranty is a grand idea for public image.

Agree!

Originally Posted by King Sun

People are actually trying to defend this . There's no way to slice this as a positive except it puts extra money in gm. Free transportation isn't going to make up for cutting the warranty almost in half

[Q'smuscle]

IF GM would've said that they're lowering the warranty to pay the U.S. Workers better that's working on the new Camaro, maybe , I would've been happy ! Would've made much sense!

[FASTDIESEL]

I used the Powertrain warranty at 99,000 mile to repair the well documented oil pan/front cover leak. Yes, that would have been a BIG deal w/o the warranty.

103K on the '10 SS currently.
292K on the '07 Sierra company truck.

All reflects on how GM's drivetrain quality is perceived.

If they are, indeed building a quality product, the 100K mi. warranty should only make them look even more confident in their product, therefore generate more sales.

Honda and Toyota don't need a "wow' warranty, because customers are confident in the quality of their product. GM still has to earn that reputation in certain areas.

[Q'smuscle]

Originally Posted by VADER SS L99

Most of my cars get modded and/or don't go over 10-15k a year so this is no big deal to me but when it came time for my Mother and sister to get a new car I searched and found a new LFX Impala for my Mother and a new Cruze for my little sister. Part of the reason is they do alot of highway miles (over 15k a year) and they only have 1 car each so I wanted a AMERICAN car with a good warranty so if any problems do come up they are covered. When it comes time for them to get another car I will now look at Ford and Dodge as well. Just going off of what I did with their cars and what I will now do in the future tells me that this decision by GM will in fact hurt sales. The warranty most certainly was a deciding factor when getting their cars despite what GM said.

Originally Posted by FASTDIESEL

I used the Powertrain warranty at 99,000 mile to repair the well documented oil pan/front cover leak. Yes, that would have been a BIG deal w/o the warranty.

103K on the '10 SS currently.
292K on the '07 Sierra company truck.

All reflects on how GM's drivetrain quality is perceived.

If they are, indeed building a quality product, the 100K mi. warranty should only make them look even more confident in their product, therefore generate more sales.

Honda and Toyota don't need a "wow' warranty, because customers are confident in the quality of their product. GM still has to earn that reputation in certain areas.

100% Agree and is exactly what I was saying.

[bionick]

60k would be 12k a year don't know about you guys but I'm well over that

[Number 3]

You guys are all missing the point.

We here are a very, very, very small portion of GM customers. What do we have? 40,000 member of this site. Compare that to the 500,000 Camaros sold and then to the millions of cars and trucks GM sells each and every year.

The customers have spoken and they have said, "no, your 100,000 mile warranty does not impact my decision to buy your new vehicle".

Does that mean no one cares? Of course not. I would prefer a b2b warranty that covers everything as long as I choose to own the vehicle. Is GM foolish for not offering that? No, of course not.

Yes, if you buy any product a longer warranty is certainly better. But when making a decision the key is "is your warranty the same as others I am considering?". In this case, yes.

What none of us see is the big picture behind the curtain. A 100,000 mile warranty costs GM MORE $$$ than their key competitors, Honda, Toyota and Ford. And offering more mileage was not getting GM any more sales or profits compared to those competitors.

The customers have spoken and this is a non-issue. The problem is that general problem where "we" assume that we represent all the other customers. So I agree, for some this matters. There just aren't enough of you buying GM cars and trucks because of the 100,000 mile warranty to change the data.

[rocket403]

In the US Dodge Challenger has 5/100K powertrain warranty in Canada we have a 5/100KM so we get the short end of the stick.

[Q'smuscle]

Originally Posted by Number 3

You guys are all missing the point.

We here are a very, very, very small portion of GM customers. What do we have? 40,000 member of this site. Compare that to the 500,000 Camaros sold and then to the millions of cars and trucks GM sells each and every year.

The customers have spoken and they have said, "no, your 100,000 mile warranty does not impact my decision to buy your new vehicle".

Does that mean no one cares? Of course not. I would prefer a b2b warranty that covers everything as long as I choose to own the vehicle. Is GM foolish for not offering that? No, of course not.

Yes, if you buy any product a longer warranty is certainly better. But when making a decision the key is "is your warranty the same as others I am considering?". In this case, yes.

What none of us see is the big picture behind the curtain. A 100,000 mile warranty costs GM MORE $$$ than their key competitors, Honda, Toyota and Ford. And offering more mileage was not getting GM any more sales or profits compared to those competitors.

The customers have spoken and this is a non-issue. The problem is that general problem where "we" assume that we represent all the other customers. So I agree, for some this matters. There just aren't enough of you buying GM cars and trucks because of the 100,000 mile warranty to change the data.

Well , Than why did GM give the 5 /100k mile warranty in the first place? GM should be about keeping their customers not just their money because most ppl on the forum has more than one GM car ! I see GM losing more customers than gaining because of this and this should be the big question. But I'm sure GM will go bad to the 5/ 100k mile warranty once they see sales start to go down, especially from the construction and other businesses that buy a fleet of trucks for work.

[The_Blur]

Originally Posted by Q'smuscle

Well , Than why did GM give the 5 /100k mile warranty in the first place? GM should be about keeping their customers not just their money because most ppl on the forum has more than one GM car ! I see GM losing more customers than gaining because of this and this should be the big question. But I'm sure GM will go bad to the 5/ 100k mile warranty once they see sales start to go down, especially from the construction and other businesses that buy a fleet of trucks for work.

This question was answered by a math problem I proposed earlier. The liability may exceed the actual benefit. This forum is a terrible representation of GM customers because the vast majority of them do not own performance vehicles, do not modify their vehicles, and do not care about this warranty since they will trade or sell their vehicles before the powertrain warranty expires.

Most customers are not enthusiasts and won't notice the difference. It's the 1% of us that care enough to argue about this that are the only ones who will notice or remember this in a month.

[Q'smuscle]

Originally Posted by The_Blur

This question was answered by a math problem I proposed earlier. The liability may exceed the actual benefit. This forum is a terrible representation of GM customers because the vast majority of them do not own performance vehicles, do not modify their vehicles, and do not care about this warranty since they will trade or sell their vehicles before the powertrain warranty expires.

Most customers are not enthusiasts and won't notice the difference. It's the 1% of us that care enough to argue about this that are the only ones who will notice or remember this in a month.

So what about the truck ppl because GM sells all of trucks and I don't see most trading in ever 5 years?

[The_Blur]

Originally Posted by Q'smuscle

So what about the truck ppl because GM sells all of trucks and I don't see most trading in ever 5 years?

You'd be surprised. The guys on the forums keep them forever after lift kits and other goodies. A good truck is forever, but how many truck owners seem to have stock trucks on the road? Those guys aren't that attached, and they trade as often as car owners.

Don't get me wrong. I don't like seeing the warranty go down either. I'm just making the case that GM as a business has to be competitive. Having the best warranty is an unnecessary cost, as proven by competitors with less inclusive or shorter warranties.

[Q'smuscle]

Originally Posted by The_Blur

You'd be surprised. The guys on the forums keep them forever after lift kits and other goodies. A good truck is forever, but how many truck owners seem to have stock trucks on the road? Those guys aren't that attached, and they trade as often as car owners.

Don't get me wrong. I don't like seeing the warranty go down either. I'm just making the case that GM as a business has to be competitive. Having the best warranty is an unnecessary cost, as proven by competitors with less inclusive or shorter warranties.

Oh , true! But I just think that it's more necessary for GM because of their bad luck with recalls and bailout recently ! But we'll see!