2008 JD Power and Associates Sales Satisfaction Index

FenwickHockey65 · 11-19-2008, 11:05 PM

And once again, GM proves them all wrong.

http://www.jdpower.com/corporate/new...spx?ID=2008250

I am very happy to say that EVERY SINGLE GM BRAND WAS RANKED ABOVE AVERAGE IN CUSTOMER SATISFACTION.

The import brands? Toyota, Honda, and Nissan all ranked below average in customer satisfaction.

*GTAHVIT* · 11-20-2008, 10:39 AM

Beautiful!

*Camaro_Corvette* · 11-20-2008, 10:50 AM

/

MrIcky · 11-20-2008, 11:06 AM

I just want to check my understanding on this. This particular survey has nothing to do with vehicle quality but is instead about the 'buying experience'. Jaguar is consistantly high on this because the dealership acts almost like a concierge?

It has nothing to do with actual reliability rankings or anything like that, is that correct?

"Now in its 22nd year, the study is a comprehensive analysis of the new-vehicle purchase experience. Overall customer satisfaction is measured based on five factors: dealership facility; salesperson; paperwork/finance process; delivery process; and vehicle price."

*Camaro_Corvette* · 11-20-2008, 11:14 AM

A customer had a good experience with a dealer, hence they come back. It may have nothing to do with quality of the vehicle, but it is important.

11-19-2008, 11:05 PM	#1
FenwickHockey65 General Motors Aficionado Drives: 2023 GMC Canyon, 2023 Expedition Join Date: Aug 2008 Location: Florida Posts: 37,375 View My Garage	2008 JD Power and Associates Sales Satisfaction Index And once again, GM proves them all wrong. http://www.jdpower.com/corporate/new...spx?ID=2008250 I am very happy to say that EVERY SINGLE GM BRAND WAS RANKED ABOVE AVERAGE IN CUSTOMER SATISFACTION. The import brands? Toyota, Honda, and Nissan all ranked below average in customer satisfaction. __________________ 2023 GMC Canyon Elevation 2023 Ford Expedition SSV (State-Issued)

11-20-2008, 10:39 AM	#2
GTAHVIT Blessed Drives: 2013 Sonic RS MT Join Date: Dec 2007 Location: Saint Augustine FL Posts: 28,441 View My Garage	Beautiful! __________________ Click image to see build thread. PQ - "the love of cars. It's a boys first step toward manhood and a mans last hold on boyhood." Fbodfather - "We do not want to use the Z28 moniker on a car that does not deserve this hallowed name." The_Blur - "Let's not confuse competitors with equals."

11-20-2008, 10:50 AM	#3
Camaro_Corvette 36.58625, -121.7568 Drives: Team 1LE Join Date: Mar 2008 Location: Earth Posts: 23,710 View My Garage	/ Attached Images __________________ I am seriously never serious vv V vv Next order of business

11-20-2008, 11:14 AM	#5
Camaro_Corvette 36.58625, -121.7568 Drives: Team 1LE Join Date: Mar 2008 Location: Earth Posts: 23,710 View My Garage	A customer had a good experience with a dealer, hence they come back. It may have nothing to do with quality of the vehicle, but it is important. __________________ I am seriously never serious vv V vv Next order of business

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11-20-2008, 11:06 AM	#4
MrIcky Drives: Dodge Ram Megacab & Cobalt SS Join Date: Sep 2008 Location: Boise Posts: 1,536	I just want to check my understanding on this. This particular survey has nothing to do with vehicle quality but is instead about the 'buying experience'. Jaguar is consistantly high on this because the dealership acts almost like a concierge? It has nothing to do with actual reliability rankings or anything like that, is that correct? "Now in its 22nd year, the study is a comprehensive analysis of the new-vehicle purchase experience. Overall customer satisfaction is measured based on five factors: dealership facility; salesperson; paperwork/finance process; delivery process; and vehicle price."