American made products and great customer service

Anti_Rice_Guy · 06-07-2012, 12:07 PM

My Goruck group recently had a run of custom bottles made sporting Goruck Challenge and Green Beret Foundation logos as a fundraiser for, you guessed it, the GBF. Very nice bottles made in America, produced by Liberty Bottle Works.

Well the other day my bottle was knocked off my desk and fell to the ground, receiving a small dent just where the base starts meeting the main part of the bottle. I knew there were no extras from the individual who had the run made, so I emailed Liberty Bottle Works last night explaining my situation to see if they had any tips on getting it to lay flat again (the bottom was now convex). They emailed back quickly, only asking my address. After sending my address, the EVP emailed back copying another member of his team saying he saw an extra in the conference room and to send it to me in the morning.

Yeah it was only a $20, but I think that's what makes it more impressive. This is the second or third time in a year a company who builds products here over-delivered on their service commitment and had great communication. Shows that Americans can still be proud of making things here :usa:

Scalded Dog · 06-07-2012, 12:52 PM

Reminds me of Mag-Lite. I've had many of their great flashlights over the years, and a couple have been damaged, due to consumer negligence (not manufacturing). Sent them to Mag headquarters, to see if they could repair them: Both times, they've sent me an apology, saying that the things were damaged beyond repair... and, they sent me brand new replacements. The whole damn light... brand new. No charge. No bill. No obligation whatsoever. And they apologized for not being able to fix my old, dented, bent, piece of crap!

Zippo (lighters) also has a similar policy: You can send them any old Zippo, in ANY condition, and they will send you a new one. I have sent them many old ones, including one that spent a lot of time sitting on a freeway, and was pounded out to the size of beer coaster. They always send a new one.

Both of these are fine American companies, and I will take any opportunity that I have to spread the word, and hopefully bring them more business.

06-07-2012, 12:07 PM	#1
Anti_Rice_Guy Drives: 95 Camaro Z28 convertible Join Date: Apr 2012 Location: NJ Posts: 131	American made products and great customer service My Goruck group recently had a run of custom bottles made sporting Goruck Challenge and Green Beret Foundation logos as a fundraiser for, you guessed it, the GBF. Very nice bottles made in America, produced by Liberty Bottle Works. Well the other day my bottle was knocked off my desk and fell to the ground, receiving a small dent just where the base starts meeting the main part of the bottle. I knew there were no extras from the individual who had the run made, so I emailed Liberty Bottle Works last night explaining my situation to see if they had any tips on getting it to lay flat again (the bottom was now convex). They emailed back quickly, only asking my address. After sending my address, the EVP emailed back copying another member of his team saying he saw an extra in the conference room and to send it to me in the morning. Yeah it was only a $20, but I think that's what makes it more impressive. This is the second or third time in a year a company who builds products here over-delivered on their service commitment and had great communication. Shows that Americans can still be proud of making things here :usa: __________________ 1995 Z28 Convertible A4 13.78 @ 100 (CAI, high flow cat, catback, 160 thermo, hypertech) Support Team FARM in it's charity endeavors!

06-07-2012, 12:52 PM	#2
Scalded Dog Drives: 2011 1LT Join Date: Mar 2012 Location: Crestline, CA Posts: 3,029	Reminds me of Mag-Lite. I've had many of their great flashlights over the years, and a couple have been damaged, due to consumer negligence (not manufacturing). Sent them to Mag headquarters, to see if they could repair them: Both times, they've sent me an apology, saying that the things were damaged beyond repair... and, they sent me brand new replacements. The whole damn light... brand new. No charge. No bill. No obligation whatsoever. And they apologized for not being able to fix my old, dented, bent, piece of crap! Zippo (lighters) also has a similar policy: You can send them any old Zippo, in ANY condition, and they will send you a new one. I have sent them many old ones, including one that spent a lot of time sitting on a freeway, and was pounded out to the size of beer coaster. They always send a new one. Both of these are fine American companies, and I will take any opportunity that I have to spread the word, and hopefully bring them more business.