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A customer brings her car in. Check engine light is on, engine power is reduced. It goes 35 mph MAX. I take it back to my stall, diagnose the concern. Drain tube from the sunroof is disconnected and a lot of water (it's snow/raining right now) followed the a-pillar down to a connector in the dash. Sets an accelerator pedal 1-2 sensor correlation. I had to lower part of the headliner, remove trim panels, dry connectors. About 35 minutes into my diagnosis/repair my service advisor tells me the customer came into his office mad, telling him she needs to leave, she has to have her car back right now. Mind you I haven't even told the customer what was wrong, I just started fixing it because the 1 hour diagnostic covered my time and no parts were needed. I'm sorry you have places to be, your car has other plans. I am just here to help you get back on the road lady.
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