I don't know, I think I would have to give the tech a break. He was probably playing little league with a mouthful of "Big League chew" when the Saturn Redlines were rolling off the line. He's a young car guy and just sharing with his car guy buddies. So, yeah, in context she was probably overreacting a little. But then again, these days just watch the news for half an hour and it's hard not to be a little paranoid.
