Quote:
Originally Posted by ZED SLED
I read somewhere that if prompted for English or Spanish, choose Spanish. You will be routed to a call center in the SW US as opposed to someplace like India. When they answer apologize and tell them you hit the wrong button and do they speak English. Chances are they do and can help you much better than Dave Bandyopadhyay from AT&T.
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This is actually true. I work in a call center and I've yet to see or hear about a bilingual group that actually wasn't here in the states.
They can definitely help you out, they're regular people who just happen to speak two languages. I never thought about doing this and this actually is a really clever idea!