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I have dealt with Carmax many times. Frankly, my experiences lately have not even come close to matching the experiences I had years ago. Nowadays, they don't seem to be willing to do better than what I would have gotten on trade-in, and many times I have gotten low-balled.
Plus, the cars that have to sell don't seem to be very clean. I don't know for sure, but I always assumed a business decision was made somewhere in the last few years to offer less for cars and to not put as much expense into cleaning the ones they had to sell. Just my two cents
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