9/27/2015 - I got rid of my 2013 ZL1 and my 2014 Corvette this weekend.
After 6 weeks having my vette in the shop and after Chevy Customer Service sent me an email stating that a senior advisor would contact me to discuss the situation with my vette, it's clear that I'm not a valuable customer to GM.
I've made the decision that I will not buy another GM product again.
It's very unfortunate that Chevy Customer Service told me somebody would contact me within one business day and that never happened.
Hope folks have a better experience getting support from Chevy dealers and Chevy Customer Support than I did.
Good luck to you all.
From: "John Rider (jrider)" <jrider@cisco.com>
Date: September 17, 2015 at 9:09:18 PM EDT
To: "cac@chevrolet.com" <cac@chevrolet.com>
Subject: RE: 8-1569867770, Chevrolet Senior Advisor to contact you
Hi there, just wanted to let you all know that it's been one business day and I haven't heard from any senior advisor
-----Original Message-----
From:
cac@chevrolet.com [mailto:cac@chevrolet.com]
Sent: Wednesday, September 16, 2015 8:34 AM
To: John Rider (jrider) <jrider@cisco.com>
Subject: 8-1569867770, Chevrolet Senior Advisor to contact you
Dear John,
Thank you for contacting the Chevrolet Customer Assistance Center. We appreciate the time you have taken to write us with regard to the intermittent issue on the computer and valve on your 2014 Chevrolet Corvette. We recognize that this situation with your vehicle has caused you a great level of frustration and we hope that you can accept our sincerest apology on behalf of Chevrolet and General Motors.
Due to your concern one of our Chevrolet Senior Advisors will be contacting you within one business day.
For your reference, the Service Request number assigned to your 8-1569867770. Please refer to this number on any future correspondence about your case.
If you prefer to expedite the handling of your concern, please contact the Chevrolet Customer Assistance Center at 1-800-222-1020. Customer Relationship Specialists are available Monday through Saturday from 8:00 a.m. to 9:00 p.m. EST.
Thank you again for taking the time to contact Chevrolet.
Ely
Chevrolet Customer Assistance
Service Request Number: 8-1569867770