Quote:
Originally Posted by ChrisBlair
here's the thing: rude customers come with the territory. It's SOP. Daily routine. A rude customer is no excuse for a representative of the company being rude in return. For any reason.
We today think that there's an excuse for it though. It's because we accept poor customer service in general and we put up with it. If anyone ever wonders why in general customer service is a joke, this story illustrates the point. The company rep should be trained to never respond in kind, but in reality the company rep isn't even taught how to answer the telephone correctly nine times out of ten.
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I will agree with this entire point. I do also think people just want to show up to work now to get a paycheck because they don't take pride in what they do. that could be because either companies don't instill enough pride in people or employees realize how easily replaceable they are