Quote:
Originally Posted by J-Crazy Camaro
I was on that thread that bizarro commented on the young ladies appearance, seems like that guy has got a opinion for everything and wants the world to know. and he didn't seem to get why his comment was weird either...
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here's the thing: rude customers come with the territory. It's SOP. Daily routine. A rude customer is no excuse for a representative of the company being rude in return. For any reason.
We today think that there's an excuse for it though. It's because we accept poor customer service in general and we put up with it. If anyone ever wonders why in general customer service is a joke, this story illustrates the point. The company rep should be trained to never respond in kind, but in reality the company rep isn't even taught how to answer the telephone correctly nine times out of ten.