Quote:
Originally Posted by mamaro
That's what we need. You'd see a lot of dealers trying harder. Price is not everything.
Almost 4 years ago, we bought a Silverado at our local dealer. I have never gone to a dealer to purchase a vehicle without doing a lot of research first, but my husband needed a vehicle desperately, and we didn't have the luxury of time, and he wanted a new Silverado. I actually had heard by word of mouth about this dealer around town from people that would never go back to them. We weren't happy with our experience, and it reflected on the survey we returned. About a week later, we got a phone call from the salesman. He was upset because we had given him a bad rating, and he said the bad rating cost the dealer and cost him. Not sure how that works. He said we should have talked to him before filling out the survey! The thing was, he was not well trained, didn't know what he was talking about.
This dealer is one that will no longer be a Chevy dealer next year. He's the only Chevy dealer in our town, and I hate to see that, but I'm glad as well because their customer service sucks, as does their service department.
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Based on what you said, it is a good thing that particular dealer is going away. Unfortunately for other small dealers (some of whom are very good albeit they cannot offer the discounts of the larger 'volume' dealers) most of the closures are based on sales volume, not how well they serve their customers.