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Mr. Icky is correct. Issues like these are a big part of the reason why GM went bankrupt the first time, and why they'll go bankrupt again if they don't get their act together. Like it or not in many corners of American and to many consumers the GM name is still a synonym for mud, which means that GM will have to go above and beyond what is required of them relative to what other manufacturers are willing to do if they want to fix that image. I can tell you for a fact that both Volvo and BMW would have reacted differently to both of his situations, which tells me that whatever else GM may be doing going above and beyond the minimum required in terms of customer service apparently still isn't on that list.
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