Quote:
Originally Posted by logan1080
When I say GM I mean GM as a whole and the dealer, the dealer represents GM, they are what makes GM. the guy I bought it from had the last oil change done 150 kms before I bought it at a GM dealership. I have the service records. As the reference to never buying GM again, judging by the service and all around courtesy towards the customer I have had from GM dealers, no I won't buy it again. Frig my camaro sat saying available to ship for almost a month as peoples cars were literally rolling off the assembly line and on to a train and getting delivered with a TPW more than a month after mine, meanwhile my car sat and collected dust. I have had it with GM, no matter what their excuse is.
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Quote:
Originally Posted by Dragoneye
Right....I doubt I can change your mind, since you seem stubbornly set to hate them...but, maybe next time "a company" thinks about holding a SOLD OUT car that you special ordered to fix a problem before you have to deal with it...they shouldn't. How dare they want to give you a quality car. 
And I'm sorry, but your attempt to link your crappy dealer to GM was weak. The internet can be deceiving, but it seems to me you're just looking for excuses to dislike them.
Whatever...I feel bad for you, and sure I hope your Vette gets fixed, I really do. It's a kick-ass car when there aren't dealer's rags in the oil system.  |
Dragoneye, I completely understand what you and others are saying about it being the dealer and not GM.
However, after having attended somewhere around 18 bajillion quality meetings in my lifetime-
A) There is no bright line between the producer and the sales floor to a customer. You are your product and your product is you.
B) If a customer has a problem with your supply and service chain, they have a problem with YOU.
Considering the details here, if I were GM I would have at a minimum started an inquiry to confirm the dealer's service department caused the issue.
If I found out the dealer caused the issue I would have applied serious pressure to get the dealer to fix the issue. If they resisted I would have fixed it and charged the dealer. The parts in italics would have been invisible to the customer.
If you have a problem with the dealer then GM has a problem with the dealer. If GM really wants to get the stigma of crappy CS behind them, then they have to embrace and deal with issues like this. It's a 'GM Certified Mechanic' working on the car right?