Quote:
Originally Posted by Q'smuscle
Well , Than why did GM give the 5 /100k mile warranty in the first place? GM should be about keeping their customers not just their money because most ppl on the forum has more than one GM car ! I see GM losing more customers than gaining because of this and this should be the big question. But I'm sure GM will go bad to the 5/ 100k mile warranty once they see sales start to go down, especially from the construction and other businesses that buy a fleet of trucks for work.
|
First it is true that GM did in fact take this on as a demonstration that they had a high quality product. This is a fact and coincided with a tinpme that GM was having a quality "image" problem.
They have enough data from customers that buy and lease from them that this is NOT a major purchasing consideration. So I will assure you GM is doing this with the confidence that the few customers they may actually lose will be offset by higher profitability per unit.
You will not see GM go back any time soon simply because it would do what you suggest and simply tell the world that it isn't the quality and value of their products but only a 100,000 mile warranty. "We can only sell cars because we give away a huge warranty wit every sale". Now sounds a little less confident in your product when everyone else you compete with is 60,000 miles.
This is just a bunch of people complaining because they feel like something is being taken from them. You aren't losing anything and the change impacts the cars in the 2016 MY.
Again, I like a 100,000 mile warranty. I have one on my SS. But our Cadillac is only 70,000. And although ATS and CTS sales aren't where GM wants the Escalade is selling like HOT CAKES. So GM already knows the impact of reducing the mileage of the powertrains warranty. And I assure you the reason they are doing this is they know Cadillac sales weren't impacted.
So you doom and gloom didn't happen for Cadillac and likely won't happen for chevrolet.