Quote:
Originally Posted by SidneyC
This doesn't surprise me. It is standard corporate America procedure. When a corporation (GM) is not performing as projected, executive level doesn't lean on the under-performing divisions. They lean on the divisions that are meeting or exceeding their budgets to squeeze more profit out of them.
I really appreciate this information though because I just entered into this same discussion with my dealer. And I thought they (GM and/or my dealer) were just picking on me. At least I know the issue is much larger, the possible outcomes and I will be diligent to press for at least the same compensation. I enetered my order on January 24. When the increase came in March, both my salesman and the GM of the dealership assured me I would not be hit with the $3200 increase. I just got back yesterday from taking museum delivery this past Monday. Two weeks ago when we did the final paperwork I picked up on being charged the new price. My dealer advised me to do the same as you. Best to complete the transaction and fight the battle later or risk losing the car altogether. When I got back in town from Bowling Green yesterday I drove the car straight out to the dealership and asked if there was any resolution yet. He told me that he was still talking to GM about it.
So how long did it take for you to work out this issue?
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I am still working this out. I put this to GM to resolve as I have gone as far with this as I could with my dealership, and ultimately the buck stops with GM as Price Protection is its policy and program. I know GM has taken this up, but there is no resolution yet. My dealer says it is acting in good faith, that this is GM's fault, but the Forums say differently, that the dealership is trying to screw me. I understand what everyone is saying, and regardless of who is right, between my dealership and GM, I am expecting a positive resolution or off I go to small claims court and everything else Z51Stingray has suggested. We shall see.
I have not done the survey yet. GM keeps emailing me to fill it out. I told GM I'm not going to do it until this is resolved. I shall do as Z51Stingray has suggested as he is almost always right (small barb back).