On Friday I approached a sales person at the Oracle booth and explained I was having trouble with my ghosted side marker lights. She told me they weren't doing any warranty work at the fest; so I told her we were staying in Texas for a few days after the fest and asked if I could get help at the NW Houston store. I was told my only option was to send the lights back by mail, yada, yada, yada.
I was pretty ticked by her uncaring attitude and at that point she made sure the company lost a customer for good and gained an excustomer that would bad mouth Oracle at every opportunity; and the post you are reading would have had a very different tone.
We then went to the next booth. On the table was a nice looking LED shop light. I picked it up and was very interested until I saw it was made by Oracle and I told Tommy and Jody I'd never buy another Oracle product. Tommy asked why and I told him. He said "let's fix this" and went over to the Oracle booth and brought Justin over. Within ten minutes I had a new set of lights professionally installed by Kirk (Tech Specialist).
I told several friends about my encounter and they all wound up spending a wad of money at Oracle. The "show and tell" at the parking lot party that night was interesting with all the new lights, and people didn't have to listen to me complaining. After Justin, Tommy, Kirk and Jody made me a happy camper again, I went back and bought that shop light (great light by the way) and Kirk put in a set of footwell lights for me.
If they'd had the cup holder lights, I would have bought those too
