Quote:
Originally Posted by c_LoW29
Ill play the other side today and say something everyone on here is afraid to say. You get what you pay for, the majority of GM service departments are horrible after the bail out it doesnt matter to me because I dont have warranty anymore because of Mods but if I was on the fence for a vehicle that I wanted the most out of my warranty out of chevrolet and ford I would be buying a ford. Hence the bigger price tag to pay for their master techs while GM is firing more master techs because of the bailout.
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Interesting statement as the 2014 J.D. Power Consumer Service Index rated GM highest in both segments (luxury and mass market). The study measures customer satisfaction with service at a franchised dealer facility for maintenance or repair work among owners and lessees of 1- to 5-year-old vehicles.
My experience with both Chevrolet and Cadillac has been exceptional. Sometimes I think the service advisers at Cadillac like my car more than I do.
And when it comes to vehicle dependability, Ford again is below average.
