Chevrolet Corvette Stingray C7 Forum - View Single Post

Uproar · 04-07-2014, 12:08 PM

I am really disapointed in having to start a thread like this and I realize that there have to be many satisfied customers of RPI.

Having read good results here on the Forum was one of the reasons that I initially made my purchase and continued to give Josh and Don the benefit of the doubt until this morning.

The Readers Digest version of this is that I ordered a set of side skirts for my new C7 on 3/1/14. The order showed "waiting for Paypal" which I didn't think too much about as I had seen Don indicate in another thread that a customer wouldn't be billed until the item was shipped. (I thought that was a nice touch)

On 3/12/14 I brought the order status to RPI's attention for a second time and received a "DEAR SIR" reply. (Not valued customer or Ken) The Paypal transaction had apprarently not went through. I have several hundred Paypal transactions and this is the first time that I have seen an order process and give me an order number without the funds transfer.

So, without any help from RPI, I processed a second order with this one showing the funds transfer. I asked for some consideration on getting the skirts expedited since I really didn't feel that I had done anything wrong. Josh refused to provide any help along this line and his tone was that the Customer is Always Wrong. He went on to say that they get several transactions a week where the check out is not completed and that they follow up on these with a phone call. That certainly would have been great. But I did not receive a call. Josh went on to say how long and hard he works....Having had just worked myself 27 out of the previous 28 days, I understand that, but I don't make excuses to my customers in a tone that I could care less about their business or that I am too busy for them.

Despite RPI's tone, I hung in there and thought they would make this right. I was promised that my skirts would be sent at the end of the month of March. That promise came and went and I was again promised that the skirts would be shipped last week. I waited patiently until Friday of last week and requested the shipping information. There was no reply to that e-mail. On Saturday morning I requested again the shipping information. Understanding that Don or Josh might be out until Monday I continued to wait for the courtesy of a reply. Sadly, there has been none.

I have now been forced to file a Non-Receipt Dispute with PayPal.

It has been 37 days since my first good faith purchase and now 26 days since I initiated a second attempt to purchase. RPI has had my money for that period of time.

I am sure that PayPal will protect me and recover my funds.

But - Don't Buy from RPI.

Ken

04-07-2014, 12:08 PM	#1
Uproar Drives: Porsches-C7 Join Date: Jan 2014 Location: Ohio Posts: 3	Don't Buy from RPI I am really disapointed in having to start a thread like this and I realize that there have to be many satisfied customers of RPI. Having read good results here on the Forum was one of the reasons that I initially made my purchase and continued to give Josh and Don the benefit of the doubt until this morning. The Readers Digest version of this is that I ordered a set of side skirts for my new C7 on 3/1/14. The order showed "waiting for Paypal" which I didn't think too much about as I had seen Don indicate in another thread that a customer wouldn't be billed until the item was shipped. (I thought that was a nice touch) On 3/12/14 I brought the order status to RPI's attention for a second time and received a "DEAR SIR" reply. (Not valued customer or Ken) The Paypal transaction had apprarently not went through. I have several hundred Paypal transactions and this is the first time that I have seen an order process and give me an order number without the funds transfer. So, without any help from RPI, I processed a second order with this one showing the funds transfer. I asked for some consideration on getting the skirts expedited since I really didn't feel that I had done anything wrong. Josh refused to provide any help along this line and his tone was that the Customer is Always Wrong. He went on to say that they get several transactions a week where the check out is not completed and that they follow up on these with a phone call. That certainly would have been great. But I did not receive a call. Josh went on to say how long and hard he works....Having had just worked myself 27 out of the previous 28 days, I understand that, but I don't make excuses to my customers in a tone that I could care less about their business or that I am too busy for them. Despite RPI's tone, I hung in there and thought they would make this right. I was promised that my skirts would be sent at the end of the month of March. That promise came and went and I was again promised that the skirts would be shipped last week. I waited patiently until Friday of last week and requested the shipping information. There was no reply to that e-mail. On Saturday morning I requested again the shipping information. Understanding that Don or Josh might be out until Monday I continued to wait for the courtesy of a reply. Sadly, there has been none. I have now been forced to file a Non-Receipt Dispute with PayPal. It has been 37 days since my first good faith purchase and now 26 days since I initiated a second attempt to purchase. RPI has had my money for that period of time. I am sure that PayPal will protect me and recover my funds. But - Don't Buy from RPI. Ken