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A dealer can check status changes in real time for ther own orders whle the central server lags by one or more days. Also, there could be a semantic disconnect regarding terms such as "accepted" and "picked-up."
I suspect in time the customer care people will get a handle on the process. The difficulty is this is a process where exceptions are the rule. Add in that far fewer non-Camaro and non-Corvette Chevy cars are retail sale orders and the customer care people are answering all kinds of non ordering questions, it is easy for me to see why there is a learning curve.
Not an direct answer, I realize. And, I do not have one.
Laborsmith
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