Quote:
Originally Posted by andrews_texas
I would think that letter contradicts the status Becky pulled from the system. 'accepted by chevrolet' would indicated status 2000 or more. It's my understanding the Becky pulls the info directly from the system. So far, she has been rock solid. Chevy CustService, on the other hand, has not. It's not the fault of anyone at CS, it's just that the whole system was not setup to deal with end-customers. The apparent 'extreme' excitement of the C7 has overwhelmed their attempts to provide any info.
I know that the dealer can put orders into the system, but they will not moved until an allocation assigned to the dealer is used on it.
When did you place the order, and did the dealer indicate that he had an allocation that yours was going to get?
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When I last spoke to the Chevy CustService Service Provider for vehicle orders, who told me that there are a total of 12 people answering all Chevy orders, not just those orders for the Stingray. Agree with the comment of Becky's ability to provide better details, in a much shorter time.
Durning that same TELECON..that same Chevy CustServ Rep, said something we all kind a figured out. There are a number issues with Z51 parts not being available. In a number of orders, the non-Z51 orders are moving a head in the ordering process, while "Just In Time" parts catches up.
That would seem to be the case in my case. I went from ordering to 3400 in about four weeks.