Chevrolet Corvette Stingray C7 Forum - View Single Post - Why Does This Have To Be A Roller Coaster?

BRCC · 09-19-2013, 09:06 AM

I understand your situation and empathize with you.

What I would do is, if contacting the salesman who usually does not have access to GM Workbench does not work, contact the Sales Manager or Inventory manager of your dealership the IM can access your order in Workbench and give you all the information any forum or Customer service can, in real time.

More than likely you are paying MSRP and the dealer is making a good profit, why not have them earn their money.

I really don’t understand why a dealer won’t provide this information to a customer, I can see some salesmen not understanding the system, but the GSM or IM should. I can walk in to my dealer and sit down with the IM and see my order.

I don’t know how close you are with your dealer, but I would escalate it to a higher level within the dealership.

Bottom line your car is at 3400 it will be built soon and transported to your dealer, at that point you will be a happy camper.

09-19-2013, 09:06 AM	#5
BRCC BRCC Webmaster Drives: 2017 GS 3LT Sterling Blue/Gray Int Join Date: Jun 2013 Location: Granbury, TX Posts: 116	I understand your situation and empathize with you. What I would do is, if contacting the salesman who usually does not have access to GM Workbench does not work, contact the Sales Manager or Inventory manager of your dealership the IM can access your order in Workbench and give you all the information any forum or Customer service can, in real time. More than likely you are paying MSRP and the dealer is making a good profit, why not have them earn their money. I really don’t understand why a dealer won’t provide this information to a customer, I can see some salesmen not understanding the system, but the GSM or IM should. I can walk in to my dealer and sit down with the IM and see my order. I don’t know how close you are with your dealer, but I would escalate it to a higher level within the dealership. Bottom line your car is at 3400 it will be built soon and transported to your dealer, at that point you will be a happy camper.